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“Really wanted to love them, but very disappointed...”

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Shutters On the Banks
Ranked #3 of 18 Hotels in Kill Devil Hills
Certificate of Excellence
North Carolina
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Really wanted to love them, but very disappointed...”
3 of 5 bubbles Reviewed 19 March 2012

Last week my husband and I took our first vacation together in 4 years. I travel a lot for dog shows, but stay at inexpensive motels that accept dogs. This was supposed to be very special since it was just the two of us.
Like our other vacations, we went to the Outer Banks, which is a favorite of ours. We normally stay at the Surf Side Inn in Nags Head, but wanted to try a different hotel, so thought we'd try Shutters, based on Tripadvisor reviews...
All I can say is, it was worth what we paid, $60/night. It was an incredible deal, so I really don't feel I can complain, however, if I was paying what people are paying now, $150+/night, I'd be complaining a lot! Definitely not worth it! It honestly was not even as nice as some of the chain motels I stay at for dog shows.
For some positives, the staff was very nice and tried to be helpful. There were ice machines on every floor and all worked. The room was large, with lots of closet space. There also was a microwave, mini-fridge and coffee maker in the room. The room and bathroom were also clean.
A few specific negatives, we asked for the 3rd/4th floor in the Tower so we'd have a good view of the ocean...We were at the end of the building (Rm #335) and didn't have a good view because of the condo next door to the hotel. Maybe the rooms more in the middle of the Tower building have a better view. The bed had a plastic lining on the mattress, which made a lot of sound while turning over during the night and caused us to get uncomfortably hot despite lack of covers. The complimentary breakfast is so so. Again, for $60/night, I can't complain, but for $150, I would be! It was cold/hot cereal, store type bagels/English muffins, frozen waffles, store type danishes/mini-muffins, hard boiled eggs. Even for $60/night, other motels have better breakfasts with warm egg dishes, bacon and make-it-yourself waffles.
Again, I really wanted to love Shutters, but didn't...

Room Tip: If you want a view from the 3rd floor of the Tower DO NOT ask for 335!
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank kjen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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949 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (276)
Date | Rating
  • English first
  • French first
  • German first
  • Russian first
  • Any
English first
Manassas, Virginia
Level Contributor
64 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
5 of 5 bubbles Reviewed 28 February 2012

We had never visited Kill Devil Hills before, and honestly, for $65 a night at Shutters, we weren't expecting a whole lot when we stayed there between 2/17 and 2/19/12. But we were blown away by how terrific it was! Like others have mentioned, the staff were extremely friendly, the rooms were comfortable (fridge, microwave, Wi-Fi, private balcony, etc.), and the lobby was so clean that you could eat off the floors. Not that you would. They have tables for that. But you could...

Anyhoo, the whole place exudes a quality that belies it's extremely affordable price. I've stayed in hotels that cost twice as much that aren't half as nice. The owners/management clearly take pride in the property. Throw in an amazing ocean view room on the 4th floor and complimentary breakfast (not a big breakfast selection, but considering the price for our stay, it was a nice touch). We couldn't believe our good fortune at finding such a little gem of a hotel -- it really helped make the weekend one to remember.

Room Tip: Pick a 3rd or 4th floor tower room -- ocean views are amazing!
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Andy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Goode
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 21 February 2012

We were very satisfied with our stay at the Shutters in late June 2011 when the hotel was packed. Even with the crowds of people, the property was quiet and peaceful. The morning breakfast area was small and crowded requiring us to take our food back to our room on a tray. The front desk staff was friendly and helpful. Both indoor and outdoor pools are fairly small in size, but the beach is just steps away.

  • Stayed June 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mberank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeWitt, Virginia, United States
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 20 February 2012

We stayed at Shutters this past weekend 2/17 - 2/19/12 and was absolutely thrilled with Shutters. We are long time visitors to the OBX and have stayed at different hotels in the past and was very pleased with the prices and also the room. The staff was awesome and friendly and i will definitely stay there again and refer my friends. thanks Shutters on the Banks for a wonderful weekend!!!

Room Tip: higher floors ie: 3 or 4 in the tower for an oceanview...
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Becky M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waldorf, Maryland
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 23 January 2012

Tripadvisor reviews led us to stay at Shutters on the Banks & it lived up to the hype! First impressions are everything and the customer service I got when I called to make reservations was excellent! I definitely would advise to make phone reservations instead of booking them yourself online because it sure saved us money. We heeded advice by staying in the tower on the 4th floor and the views were gorgeous! Impressed by the size of the room and amenities (King bed, sofa, flat screen TV, desk, microwave & fridge). While I forgot my swimsuit at home, my other half did enjoy the heated indoor pool. Although many restaurants and things were closed for the Winter the location of Shutters was great. Very short drives to food, grocery store, and the Wright Brothers Monument. Would stay here again!

Room Tip: Choose the 4th floor of the tower for the best beach & oceanview!
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  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Sphinx130
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Shutters On the Banks

Property: Shutters On the Banks
Address: 405 S Virginia Dare Trl, Kill Devil Hills, NC 27948 (Formerly Colony IV by the Sea)
Phone Number:
Region: United States > North Carolina > North Carolina Coast > Outer Banks > Kill Devil Hills
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Kill Devil Hills
#3 Romantic Hotel in Kill Devil Hills
#3 On the Beach Hotel in Kill Devil Hills
Price range (per night): $175 - $391
Hotel Class:2.5 star — Shutters On the Banks 2.5*
Number of rooms: 86
Official Description (provided by the hotel):
Oceanfront location, each room is equipped with two queen beds or one king and a sleep sofa and include a refrigerator,in-room phone, TV with HBO, AM-FM radio and highspeed internet. All efficiencies are equipped with full kitchens. We also have a limited number of King Studio Suites available. Complimentary continental breakfast. complimentary passes to the YMCA. Newly renovated rooms and efficiencies for 2016. ... more   less 
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Also Known As:
Shutters On The Banks Hotel Kill Devil Hills
Colony Iv
Shutters On The Banks Kill Devil Hills, NC - Outer Banks

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