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“Best spa hotel in the U.S.”

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Old Edwards Inn and Spa
Ranked #1 of 7 Hotels in Highlands
Certificate of Excellence
Charlotte
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Best spa hotel in the U.S.”
5 of 5 bubbles Reviewed 1 February 2012

My husband and I traveled enjoyed a fantastically relaxing four days and three nights at the Inn. Check in was accompanied by a glass of champagne and a great tour of the property. Our room at the Inn was charming and included all of the necessary amenities along with a few special touches like radiant heat in the bathroom and a huge balcony overlooking town.

We ate one breakfast, one lunch and one dinner on the property. All were good but we loved lunch the most. One note if you have food allergies - tell them upon check-in. While I informed our server at each meal I was gluten intolerant, it wasn't until our last meal that the server told us we should have put it on our reservation. Apparently, the pastry chef has gluten-free breads and other specialty items that he prepares for those with this allergy. I wasn't offered any of these items until our last meal - apparently, it's quite new to the staff, so they don't all know about it. Regardless, I had plenty of food options.

On to the spa....we enjoyed several spa treatments during our stay and found them to be top-notch. The spa facilities were also excellent as was the Solarium (great place to relax with a cup of tea and a book).

On Friday and Saturday nights, check out the live entertainment in the Hummingbird Lounge. The singer was quite entertaining with his banter between songs. We were very amused!

As discerning guests who love spa vacations, we give Old Edwards Inn an A+.

p.s. Route 64 to Highlands is a bit scary with its twists and turns. I would suggest making the trip during the day!

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
2 Thank tarheel2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,148 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (359)
Date | Rating
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  • English first
  • German first
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English first
North Carolina
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 bubbles Reviewed 31 January 2012

My wife and I booked a room for Christmas day and after visiting her family in Atlanta, we made the short trip to Highlands, NC and checked in to the beautiful Old Edwards Inn on Main Street.

A bit of background...I travel for a living and am critical of hotels for the obvious reason. My brother lives nearby in Cashiers and my mom is in assisted living in Highlands, so I travel to this mountain resort quite often. Highlands is a lovely town with great restaurants (Madison's, in the OEI, Paoletti's and Wolfgang's to name a few), shops and gorgeous scenery.

I decided to treat my wife to a Christmas stay at the OEI and since Madison's, their restaurant, was the only one open in Highlands, we booked a late seating for the whole family. Frankly, the OEI is out of my price range for a normal stay but this was a special occasion and fortunately they had rooms. We booked a room in the "new" section not the main Inn which has equally nice rooms just smaller.

Upon check-inn, we were offered champagne or whatever we wanted to drink and the entire staff was very friendly and committed to making sure we had an excellent stay. The OEI is a large but intimate facility comprising the original in, Madison's, their restaurant, the spa and the new lodging area, clubhouse, pool and croquet grounds. The entire complex takes up the entire block but hardly feels like it since it is surrounded by evergreens and "natural" landscaping: all the plants are from the region and although it is manicured, it doesn't look it per se...

Our room was more of a small apartment than what you would typically think of as a room at an inn. It was cozy and comfortable with heated marble floors, gas fireplace, backdoor patio and lounge area and huge closets. We felt more like we were in a mountain hideaway than in a mountain city downtown. We could not hear or see the street and instead had moderate views of the surrounding mountains.

I am sorry to say we never had time to take advantage of the spa or much of the other amenities that the OEI has to offer. After a superb dinner at Madison's (you simply have to dine here whether you stay at the Inn or not), we retreated to the room to drink some wine and lounge in front of the fire. We all had breakfast at Madison's in the morning and then went to mom's for her Christmas. This evening, we ate at Wolfgang's as we have done many times before (Paoletti's was closed!) and again retired to the coziness of the room and the fire.

We had a memorable visit to the OEI and we are planning to make it a Christmas tradition. I have played at their golf course and it is fantastic and beautiful. The clubhouse at the golf club serves delicious meals with possibly the best tomato soup and tuna salad sandwich I have ever eaten. I should note here that my brother is an employee at the OEI but you have my word this in no way influenced my review.

A word about the staff and service...some of these reviews are somewhat critical of the service. The OEI prices are standard for a world class inn and, yes, a visitor deserves top-notch service. Much of the staff is young and they lack nothing in the desire to assist you. Are they the most well-trained and polished staff in the world? No, no they are not but they are all friendly and eager to assist you with anything you need. Highlands is a resort town and even with the real estate crash, prices are still high and there are not a lot of rental properties. Staff members have to travel from nearby cities 25+ miles away if they can't find reasonable rental properties in Highlands. In the wintertime, many businesses shut down due to the lack of traffic. Point is, if you travel frequently with an unlimited budget and stay at 5 star properties, you will be critical of the staff's polish but you cannot criticize their desire and eagerness to make your stay as pleasant and memorable as possible. Ours was and a simple 2 night stay ended up being one of our best vacations ever.

Room Tip: Rooms in the "old" part of the Inn are smaller than the rooms in the "new" secti...
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  • Stayed December 2011, travelled as a couple
    • Value
    • Location
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Helpful?
2 Thank Isoar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
South Carolina
Level Contributor
28 reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 31 January 2012

My wife and I would take an annual weekend in Asheville to enjoy the autumn season colors, but we have gone to Highlands instead for the past two years. Downtown Highlands is about four square blocks and does have some interesting shopping and restaurants. The Old Edwards Inn is right in the center of town and is composed of several builings separated by a garden and cafe. I suggest staying in the new section rather than the old original hotel as the rooms are larger. All rooms have been remodeled in the past few years. All bathrooms are marble with heated floors. I strongly encourage staying in the spa suites which have bathrooms larger than most standard hotel rooms. The Merrick Inn serves excellent fare in a romantic setting. Why spend a great deal of money at the Grove Park Inn and be treated likea like a "guest" when you can stay at Old Edwards Inn and be treated like royalty? Attention to detail, and a smaller, but wonderful spa makes this an easy decision for us. Splendid. Charming. We love it.

Room Tip: Spa suites!
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  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Neuroman777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roswell, Georgia
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 28 January 2012

My husband and I spent one evening at the Inn in January. We had a great time and it even snowed! We loved the Inn, our room was beautiful and comfortable. We ate at the Inn as well and we were very impressed with the menu selections. We loved everything about our stay and plan to stay lonnger next time!

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank amberredford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Flowery Branch, Georgia
1 review
5 of 5 bubbles Reviewed 24 January 2012

Truly a perfect weekend away! Staff attention to detail and customer service was impeccable. There is not one thing that could have been done to make our stay more enjoyable. Even with the rain and the fog, we had a fantastic time in the Hummingbird lounge in front of the fireplace and dinner at Madisons was phenomenal. We stayed in the King Lee suit at the Lodge and the heated tile floors in the bathroom were to die for, the fireplace in the room added that special touch to make it perfectly warm and cozy. Will absolutely visit Old Edwards Inn again!

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gail W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Old Edwards Inn and Spa

Property: Old Edwards Inn and Spa
Address: 445 Main St, PO Box 2130, Highlands, NC 28741-8447
Phone Number:
Region: United States > North Carolina > North Carolina Mountains > Highlands
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Highlands
Price range (per night): $452 - $926
Hotel Class:4 star — Old Edwards Inn and Spa 4*
Number of rooms: 93
Official Description (provided by the hotel):
This European style luxury resort cascades over several scenic blocks in downtown Highlands, NC, offering multiple room types, suites, cottages and full guest estates. Two spectacular outdoor heated mineral pools with whirlpools and cabanas, a world-class spa and fitness center, award-winning dining, and golf at the private Old Edwards Club are signature experiences at this full-service mountain resort. All guests enjoy champagne arrival and complimentary Dove Bars, fresh fruit and bottled water. European bedding, fine Italian linens, plush robes & slippers, rainfall showers and heated bathroom floors enhance the in-room experience. Most rooms feature fireplaces as well as private patios or balconies. The restaurants serve farm-to-table fare harvested fresh from two gardens and a greenhouse. Craft cocktails are enjoyed around the resort at casual bars and upscale lounges, and several live music venues provide entertainment indoors year round and outdoors in warmer months. ... more   less 
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Also Known As:
Old Edwards Hotel Highlands
Old Edwards Inn

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