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ERL

Delightful

5.0 of 5 bubblesReviewed 22 Sept 2023
Wonderful stay!!! Staff were incredible and very helpful. Shoutout to the cleaners who made sure our rooms were always taken care of. Daniel makes the best aperol spritz. Diogo was amazing at dinner and took good care of us. Rute was lovely at breakfast. The receptionist was amazing and made sure we were brought a cake to celebrate graduation. Only issue is we wish there were more options at breakfast rather than the same selection every morning. Nonetheless we would definitely return.
Date of stay: September 2023
Trip type: Travelled with friends
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    Reviews (678)
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    4 - 9 of 678 reviews
    Reviewed 26 June 2023

    Where to start..DONT BELIEVE THE PHOTOS ON THE WESITE!!!

    I have included actual up to date pictures of this hotel..

    This place is in a state of disrepair, the poolside and outdoor area is really badly needing updated, or renewed..even just cleaning the place would be a start.

    The gym (this is what I was looking to use the most) didn’t have any working weight machines , and the elliptical was broken, this only left the treadmill which looked like it might have broken if I stood on it ..

    The receptionist seemed totally surprised that the gym was in the most part out of order , it was all an act of course as this had obviously been like this for some time, (the elliptical had basically seized up)and the signage had been stuck on the machines for a while.. it never took much to see this was all an act on the staffs behalf.
    I was so disgusted will the state of the place I asked if we could be refunded ..the receptionist said she would get the manager and let me know ..I never heard back from her or the manager or the receptionist over the following 2 days.

    The spa and pool was very uninviting , the spa smelled like pond water on entrance so I never dared to actually go through with going into the water..

    This place looked amazing on the website and we do feel like we have been scammed out of our money here..very disappointing as this was supposed to be our pampering and relaxation days on this holiday.

    We paid around £400 for our stay and never used the gym, spa or pool , in fact we got out of the hotel as soon as we could each day and stayed away until dark ..

    We are from the UK and I have never been so underwhelmed by a hotel

    The room bed was good and the breakfast was good, ..the safe didn’t work in the room and there was no iron.

    Bad show, we are actually looking forward to leaving today

    John and Cairi

    Room tip: Don’t waste your money unless you have no problem with a run down (once luxury hotel)
    Date of stay: June 2023
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Service
    2  Thank FrequentFlier536971
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 15 April 2023 via mobile

    The hotel itself was very clean and decorated exceptionally. The area is quite a bit away from Lisbon however the taxis are cheap and cheerful. The hotel room we stayed in does face out on to the street however it was not noisy and the hotel itself was quiet and peaceful throughout our stay. One thing to say was that some of the staff were quite rude. Upon check in we were treated quite poorly. We felt as though we were a nuisance. We struggled to find our way around Lisbon however we were hesitant to ask the staff any questions as they were dismissive and unfriendly. However, some of the stuff were quite helpful. Upon checkout, Micaela printed out our boarding passes, helped us charge our phones and even stored our bags away so that we could venture into Lisbon bagless. Another staff member helped us get a bottle of wine at 1am! Superb service on their behalf. The cocktails we received were quite poorly made and the staff member spoke quite flippantly saying eh hello? When we were just looking at the menu. The food in the restaurant was very tasty! Overall, the only real downside was some of the staff and we enjoyed our stay

    Date of stay: April 2023
    Trip type: Travelled as a couple
    Thank Sazkav
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 8 April 2023 via mobile

    Can’t find any to complain about with regard to this hotel , very friendly staff from day one . The hotel is best suited for couples rather than families although everyone was made welcome. Located 20 minutes out of Lisbon it gets you out of the city but close enough to visit every day (car hire is necessary) . The breakfast was pleasant with plenty on offer .

    Room tip: Hire a car
    Date of stay: April 2023
    Trip type: Travelled with family
    Thank farmboy227
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 24 November 2022 via mobile

    Lovely bedroom, great food and an amazing waiter (Jose Martinho I believe) who gave us exceção wine recommendations. We arrived late in the evening and only stayed for a night so weren’t able to enjoy many of the amenities but we intend to go back

    Date of stay: November 2022
    Trip type: Travelled as a couple
    Thank Hugo C
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 1 August 2022

    A short but great pit stop. The staff is absolutely top of the top. Easyjet cancelled our flight so we missed the first the night, and they did not charge us for it. Clean and cozy. Totally recommendable.

    Date of stay: July 2022
      • Value
      • Rooms
      • Service
    Thank Vane d
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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