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John B

Do be fooled by the website pictures

1.0 of 5 bubblesReviewed 26 June 2023
Where to start..DONT BELIEVE THE PHOTOS ON THE WESITE!!!

I have included actual up to date pictures of this hotel..

This place is in a state of disrepair, the poolside and outdoor area is really badly needing updated, or renewed..even just cleaning the place would be a start.

The gym (this is what I was looking to use the most) didn’t have any working weight machines , and the elliptical was broken, this only left the treadmill which looked like it might have broken if I stood on it ..

The receptionist seemed totally surprised that the gym was in the most part out of order , it was all an act of course as this had obviously been like this for some time, (the elliptical had basically seized up)and the signage had been stuck on the machines for a while.. it never took much to see this was all an act on the staffs behalf.
I was so disgusted will the state of the place I asked if we could be refunded ..the receptionist said she would get the manager and let me know ..I never heard back from her or the manager or the receptionist over the following 2 days.

The spa and pool was very uninviting , the spa smelled like pond water on entrance so I never dared to actually go through with going into the water..

This place looked amazing on the website and we do feel like we have been scammed out of our money here..very disappointing as this was supposed to be our pampering and relaxation days on this holiday.

We paid around £400 for our stay and never used the gym, spa or pool , in fact we got out of the hotel as soon as we could each day and stayed away until dark ..

We are from the UK and I have never been so underwhelmed by a hotel

The room bed was good and the breakfast was good, ..the safe didn’t work in the room and there was no iron.

Bad show, we are actually looking forward to leaving today

John and Cairi


Date of stay: June 2023
Room Tip: Don’t waste your money unless you have no problem with a run down (once luxury hotel)
Trip type: Travelled as a couple
1.0 of 5 bubblesValue
1.0 of 5 bubblesLocation
1.0 of 5 bubblesService
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        Reviews (677)
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        5 - 10 of 677 reviews
        Reviewed 15 April 2023 via mobile

        The hotel itself was very clean and decorated exceptionally. The area is quite a bit away from Lisbon however the taxis are cheap and cheerful. The hotel room we stayed in does face out on to the street however it was not noisy and the hotel itself was quiet and peaceful throughout our stay. One thing to say was that some of the staff were quite rude. Upon check in we were treated quite poorly. We felt as though we were a nuisance. We struggled to find our way around Lisbon however we were hesitant to ask the staff any questions as they were dismissive and unfriendly. However, some of the stuff were quite helpful. Upon checkout, Micaela printed out our boarding passes, helped us charge our phones and even stored our bags away so that we could venture into Lisbon bagless. Another staff member helped us get a bottle of wine at 1am! Superb service on their behalf. The cocktails we received were quite poorly made and the staff member spoke quite flippantly saying eh hello? When we were just looking at the menu. The food in the restaurant was very tasty! Overall, the only real downside was some of the staff and we enjoyed our stay

        Date of stay: April 2023
        Trip type: Travelled as a couple
        Thank Sazkav
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Reviewed 8 April 2023 via mobile

        Can’t find any to complain about with regard to this hotel , very friendly staff from day one . The hotel is best suited for couples rather than families although everyone was made welcome. Located 20 minutes out of Lisbon it gets you out of the city but close enough to visit every day (car hire is necessary) . The breakfast was pleasant with plenty on offer .

        Room tip: Hire a car
        Date of stay: April 2023
        Trip type: Travelled with family
        Thank farmboy227
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Reviewed 24 November 2022 via mobile

        Lovely bedroom, great food and an amazing waiter (Jose Martinho I believe) who gave us exceção wine recommendations. We arrived late in the evening and only stayed for a night so weren’t able to enjoy many of the amenities but we intend to go back

        Date of stay: November 2022
        Trip type: Travelled as a couple
        Thank Hugo C
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Reviewed 1 August 2022

        A short but great pit stop. The staff is absolutely top of the top. Easyjet cancelled our flight so we missed the first the night, and they did not charge us for it. Clean and cozy. Totally recommendable.

        Date of stay: July 2022
          • Value
          • Rooms
          • Service
        Thank Vane d
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Reviewed 10 May 2022

        I had such a great break for a couple of days to Evidencia Belverde, the spa treatment was exceptional my first day, I was able to get into my room early so was able to rest a bit after my journey. The staff were very helpful and made sure my stay was comfortable. I spent the day out on the Balinese sun beds outside reading a book the next day, which was amazing.
        The breakfast buffet was brilliant and when it's sunny it's lovely to sit outside on the terrace. I ate in the restaurant in the evening and that was good too.
        All in all, great hotel, very good rates and well trained staff that make sure your stay is comfortable.

        Date of stay: May 2022
        Thank GSea
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Evidencia Belverde, Gestão de receitas at Evidencia Belverde Atitude Hotel, responded to this reviewResponded 3 June 2022

        Dear GSea,
        Thank you for your preference and review!
        We are delighted to read your comments. It's with great pleasure that we know that you enjoyed your stay.
        We hope to have your preference again in a future oppurtunity. It was a pleasure to welcome you.
        Evidência Belverde Hotel

        Report response as inappropriate
        This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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