I arrive to this hotel about two months ago on a business trip. First of all it was 2:00 am in the morning I had to change rooms twice because the first room was filthy and the second room the refrigerator was broken and ruined all my food smh. The lady the front was more worry about her head hurting than getting me a new room( she act like she was on drugs) But That was the beginning of my trip and only went down hill from there. There's usually a million ppl at the office complaining about the same exact thing everyday. Example: One of the guess came to the front desk one day when I was there and he ask the lady for a knife so he can cut up his food. Well she told him they didn't have any and she don't know when they will get some. So he said this hotel is an extended stay and they supposed to provide dishes(which he is right) the lady at the front desk told him that there's nothing she can do and he needed a knife that bad he can go to the local Walmart and buy one. The man told her that him and his family has been staying this hotel for years and he have never experience such horrible service in his life. He's not lying I had to buy my own towels,pots, plates etc. because when you go ask the desk clerk for anything they have the worse attitude and I have report this to their manager but she does nothing ( well besides have my a free nightly stay) but that does solve the problem. I honestly think this hotel could be at least a 3 or 4 star hotel because it does have the potential. But with the staff thats working there now, its only going to get worse!!! The owner of this hotel needs to either fire the entire staff starting with MANAGEMENT or have everybody retrained.
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- Also Known As:
- Homestead Durham University