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Extended Stay America - Durham - University - Ivy Creek Blvd.
Ranked #55 of 71 Hotels in Durham
Reviewed 7 August 2017

I arrive to this hotel about two months ago on a business trip. First of all it was 2:00 am in the morning I had to change rooms twice because the first room was filthy and the second room the refrigerator was broken and ruined all my food smh. The lady the front was more worry about her head hurting than getting me a new room( she act like she was on drugs) But That was the beginning of my trip and only went down hill from there. There's usually a million ppl at the office complaining about the same exact thing everyday. Example: One of the guess came to the front desk one day when I was there and he ask the lady for a knife so he can cut up his food. Well she told him they didn't have any and she don't know when they will get some. So he said this hotel is an extended stay and they supposed to provide dishes(which he is right) the lady at the front desk told him that there's nothing she can do and he needed a knife that bad he can go to the local Walmart and buy one. The man told her that him and his family has been staying this hotel for years and he have never experience such horrible service in his life. He's not lying I had to buy my own towels,pots, plates etc. because when you go ask the desk clerk for anything they have the worse attitude and I have report this to their manager but she does nothing ( well besides have my a free nightly stay) but that does solve the problem. I honestly think this hotel could be at least a 3 or 4 star hotel because it does have the potential. But with the staff thats working there now, its only going to get worse!!! The owner of this hotel needs to either fire the entire staff starting with MANAGEMENT or have everybody retrained.

  • Stayed: June 2017, travelled on business
    • Value
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Review collected in partnership with Extended Stay
Thank Ashley B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Durham - University - Ivy Creek Blvd., responded to this reviewResponded 8 August 2017

Ashley, first of all, please accept my sincerest apologies for the behavior of our front desk associates and the service issues you encountered while here. Thank you for informing me of this incident. We can understand your disappointment and will provide thorough training for all our associates so that this kind of issues are not repeated. We hope you will consider returning to our hotel so that we can provide a comfortable stay.

Sincerely,
General Manager

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6 - 10 of 100 reviews

Reviewed 6 August 2017 via mobile

Awesome staff willing to work with you. Yvette , Tekia , Sharina and everyone else . I'm very happy to hear have came here. Would not have it any other way. The ground keepers and maintenance are nice.

Stayed: August 2017, travelled on business
Thank Joey C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Durham - University - Ivy Creek Blvd., responded to this reviewResponded 7 August 2017

Joey, thank you for your wonderful review of Extended Stay America - Durham - University - Ivy Creek Blvd. We are thrilled to read our exceptional service exceeded your expectations. I will be sure to share your compliments with my entire team, especially with Yvette, Tekia & Sharina. We appreciate you recommending us and look forward to welcoming you back soon.

Sincerely,
General Manager

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Reviewed 18 July 2017

The first night i stayed i was not expecting the level of quality this property exuded. Absolutely wonderful property. Sharina and Yvette are the epitome of what optimal customer service should be. They without question took care of me and any discrepancies without a mumble or complaint. I Love this place!

Room Tip: All their rooms are above standard
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  • Stayed: July 2017, travelled on business
    • Location
    • Rooms
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Thank ziggyziggy1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Durham - University - Ivy Creek Blvd., responded to this reviewResponded 19 July 2017

We are delighted to know you had an excellent stay at Extended Stay America - Durham - University - Ivy Creek Blvd. Our staff is committed to providing an outstanding service, so Sharina and Yvette will be happy to know their efforts helped make your stay a comfortable one. We look forward to welcoming you back in the near future.

Sincerely,
General Manager

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Reviewed 6 July 2017

Do you like your reservation to be capriciously canceled without your knowledge? Do you enjoy hotel staff laughing at you when you protest their arbitrary decision? Do you want to seek an emergency domicile for your family late at night after a day-long tiring drive? Then by all means make a reservation to stay here!

If, however, you would like to be treated like a valuable customer, want respect and dignity with your accommodation, and expect your reservation to be honored, then please find arrangements elsewhere. Here, you will only be disappointed.

I travel 20-25% of the time for business over the past 15 years, and not once, not in any of the dozens of countries and hundreds of hotels, have I ever had a reservation canceled on me without notice or care. But there is always a first.

Room Tip: For the love of god, go somewhere else
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  • Stayed: July 2017, travelled with family
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Thank Wayan V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Durham - University - Ivy Creek Blvd., responded to this reviewResponded 7 July 2017

We appreciate you taking the time to provide feedback and apologize for the inconvenience. We understand the frustration and hope to have the opportunity to welcome you back in the future so we can provide a better experience.

Sincerely,
General Manager

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Reviewed 12 June 2017

Customers should be informed of the limitations of this facility--the EPP program does not honor the long-term price quotes/rates provided at the time of reservation. Please be aware that your charges will not match the quoted rates, and you will receive no support/assistance in trying to rectify the situation. Please also note that the facility itself is rather dirty--the room had stains all over the furniture, bathroom, etc. and was infested with bugs. Stay here at your own risk.

  • Stayed: June 2017, travelled solo
    • Value
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Review collected in partnership with Extended Stay
Thank ronf311
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Durham - University - Ivy Creek Blvd., responded to this reviewResponded 15 June 2017

It is a key priority for us to do all we can to ensure our guests have a positive experience while they are staying with us. We are sorry there were issues during your stay. We take all feedback seriously, and we will take the extra steps to improve based on the deficiencies you describe in your feedback. Thank you for sharing your comments and it would be our pleasure to have you back as our guest the next time you are in the Durham area.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Extended Stay America - Durham - University - Ivy Creek Blvd.

Address: 1920 Ivy Creek Blvd, Durham, NC 27707-3455 (Formerly Homestead Studio Suites)
Phone Number:
Region: United States > North Carolina > Durham
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #55 of 71 Hotels in Durham
Price Range: $86 - $116 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Durham - University - Ivy Creek Blvd. 2.5*
Number of rooms: 137
Reservation Options:
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Also Known As:
Homestead Durham University

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