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Reviewed 12 June 2017

Customers should be informed of the limitations of this facility--the EPP program does not honor the long-term price quotes/rates provided at the time of reservation. Please be aware that your charges will not match the quoted rates, and you will receive no support/assistance in trying to rectify the situation. Please also note that the facility itself is rather dirty--the room had stains all over the furniture, bathroom, etc. and was infested with bugs. Stay here at your own risk.

  • Stayed: June 2017, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank ronf311
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Durham - University - Ivy Creek Blvd., responded to this reviewResponded 15 June 2017

It is a key priority for us to do all we can to ensure our guests have a positive experience while they are staying with us. We are sorry there were issues during your stay. We take all feedback seriously, and we will take the extra steps to improve based on the deficiencies you describe in your feedback. Thank you for sharing your comments and it would be our pleasure to have you back as our guest the next time you are in the Durham area.
General Manager

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Reviewed 18 May 2017

I stayed in this hotel recently. The location is good as at a walking distance you can get all groceries and restaurants. Big stores like Target are also at walking distance.
Bit far from city and the university. The property is good, rooms are nice and clean with small kitchenettes. Cook your own food and enjoy the surroundings. However, if you do not have a vehicle it can be really painful.

  • Stayed: May 2017, travelled on business
    • Location
    • Cleanliness
    • Service
Thank dipeshjuneja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Durham - University - Ivy Creek Blvd., responded to this reviewResponded 19 May 2017

Thanks for the feedback regarding your stay at Extended Stay America - Durham - University - Ivy Creek Blvd. We are glad you enjoyed your spotless room with a kitchenette as well as the service provided by our staff. We appreciate you being our guest while on business and hope to welcome you back again soon!

Sincerely,
General Manager

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Reviewed 16 May 2017 via mobile

The place is clean and roomy, but the reservation system is not well implemented. While i stayed here i saw a woman trying to check in at 8:45 PM only to find out the rooms were given away. The price i was charged was different from that which i was quoted.

Stayed: May 2017, travelled with family
Thank Jimgreenleaf2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Durham - University - Ivy Creek Blvd., responded to this reviewResponded 17 May 2017

We appreciate you being our guest. It is good to know you liked your spotless room and had an overall pleasant stay. However, we are sorry you had issues with the reservation process. Your feedback will be shared with our front desk associates to prevent similar problems from happening again. We hope to see you and your family again soon.

Sincerely,
General Manager

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Reviewed 16 May 2017 via mobile

Do. Not. Stay. Here. This is a filthy place. House keeping left my door open ALL day. The guests here make you feel unsafe. Rooms smell and are not clean. I couldn't even take my shoes off to walk around the entire time I was there. I got a refund and checked in somewhere else after only a few days. Awful place. Only good thing is the lady at the front desk, she is very nice.

Stayed: May 2017, travelled on business
Thank Katie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Durham - University - Ivy Creek Blvd., responded to this reviewResponded 17 May 2017

Katie, please accept our sincere apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines with our appropriate team members to provide a more wonderful experience. We would like to regain your trust and hope you will give us that chance in the future.

Sincerely,
General Manager

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Reviewed 14 April 2017

The rooms are remodeled with upgraded furniture and design, It is a relaxing atmosphere, The bathroom design is fantastic. They have mirrors for full length view..The chairs at the counter are very comfortable and the counter top is very nice,

Room Tip: They have a variety of rooms to chose from and is close to food store, pharmacy , movie theatre and shopping center
  • Stayed: April 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank wlinda08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, Manager at Extended Stay America - Durham - University - Ivy Creek Blvd., responded to this reviewResponded 17 May 2017

Your feedback is important. Thank you for sharing. It is great to see you enjoyed the look of our latest remodel. We are also glad to read the room quality met your expectations. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

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