We love the OBX and were loyally fans of Corolla Classic Vacations (CCV) for about 15 years. When we married in the OBX years ago, we rented multiple homes through their office knowing we would have a smooth experience, and we did. The office used to be very responsive whenever we experienced concerns regarding a property we rented. That all changed this fall as we rented a home the week of September 3. We arrived the day after a tropical storm came through town causing visible damage to many homes. Our review takes into consideration the storm troubles.
Upon arrival at our rental PI155 - These are the Days we immediately observed many areas in need of housekeeping attention: crumbs still on the kitchen table, fingerprints on the stainless steel refrigerator, hair on the floors of all the bathrooms, dirty bathroom rugs, a contact lens on the bathroom floor, and glittered acrylic fingernails with human nails attached on the floor of my toddler's bedroom floor (yes, he found them). On the outside of the home we observed many maintenance items in need of repair or clean up: broken glass bottles, rusty bottle caps, rusty nails in the driveway and around the pool deck, 7 wasp nests in the deck levels, and a broken hammock. The pool was filled with leaves, dirt, and shingles from the storm.
On our first day, we called CCV regarding the cleanliness and maintenance needs of the home. We provided a specific list of the items needing to be cleaned. Someone did come back to clean the next day, however all the same dirt listed above still remained. Instead of calling the office again, we spent our vacation cleaning other people's filth so we felt a bit more comfortable during our stay. At one point we considered moving to a hotel, but decided to "tough it out" considering what we paid for the rental.
A few days into our vacation I walked into my child's room and found a PLASTIC BAG OF DRUGS lying next to my son's bed. There were 9 pills of a controlled drug used to treat ADHD easily accessible to my son in a plastic bag. As a note, these were not ours. We were horrified at the thought of what could have happened. With drugs in hand, I drove up to the office to file a complaint. The two ladies at the front desk were sympathetic and courteous but weren't able to provide resolution nor did they express any urgency in trying make things right. Instead I was told I could reach the manager on Monday the following week.
After I sent a follow up email documenting our experience we did hear from the manager a few weeks later, Mary provided a 2 sentence "sorry for your inconvenience" email with a small refund. After I sent another email follow up, we received another short email stating they already processed the small refund. We didn't receive the excellent customer service from CCV they state on their website. Mary's response, or lack of response is very disappointing. Next we called Nancy who said she had to research the events and would call us back. We have yet to hear from her.
We expressed a variety of major issues with our stay, and we couldn't even be extended a phone call or more than a two line email response. I would like to stress that what we experienced, was not an inconvenience, it was dangerous to our child.
We selected PI155 - These are the Days for our vacation based on features that we thought we would be able to enjoy. Instead, the house turned out to be dirty, unsafe, and multiple features completely unusable to us during our stay. We didn't receive the service/accommodations that we paid for and for that we wanted to do what we could to ensure other families do not experience what we did with CCV and PI155.
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