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Reviewed 30 November 2016

We celebrated my husbands birthday and it was very clean and decorated well.The view was great .The bed slept wonderful. The loyalties manager Marietta Bryant went out her way to make us welcome. Great stay

Date of stay: November 2016
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Scharie N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Theresa F, Guest Relations Manager at Hilton Charlotte University Place, responded to this reviewResponded 2 December 2016

Thank you for taking a moment to share your experience. We were delighted to hear you enjoyed your stay and that Marietta went above and beyond to meet and exceed your expectations. We look forward to welcoming you back to our hotel in the not too distant future.

Sincerely,

Theresa Foust
Guest Loyalty Manager
Hilton Charlotte University
Theresa.Foust@hilton.com
704-547-7444

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 November 2016

Very clean, convenient location, safe, great staff. Very reasonable rates for the level of amenities, services, and overall atmosphere. Breakfast was not included in price bit it was very good quality and great service.

Date of stay: November 2016
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank 99stanleyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Theresa F, Guest Relations Manager at Hilton Charlotte University Place, responded to this reviewResponded 2 December 2016

Thank you for taking a moment to share your experience. We were delighted to hear you enjoyed your stay and that you found our breakfast buffet enjoyable. We look forward to welcoming you back to our hotel in the not too distant future.

Sincerely,

Theresa Foust
Guest Loyalty Manager
Hilton Charlotte University
Theresa.Foust@hilton.com
704-547-7444

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 November 2016 via mobile

It was my first stay in US and I did really appreciate Hilton hotel for the comfort of the rooms and the courtesy of the staff. Also the location was good, near the Harris Blvd 24. I would absolutely recommend this place.

Date of stay: August 2016
Trip type: Travelled on business
Thank lisa87654321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Theresa F, Guest Relations Manager at Hilton Charlotte University Place, responded to this reviewResponded 30 November 2016

Dear Value Guest,

I am happy to hear that you enjoyed your stay at the Hilton University Place as your first trip to the US. I hope that if you plan your next trip to the US we'll be your choice hotel. It was our pleasure to accommodate you, we hope to see you in the near future.

Best Regards,

Theresa Foust
Guest Loyalty Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 November 2016

We planned our Thanksgiving Buffet Lunch and overnight at the Hilton, University Place the week prior to Thanksgiving. Everyone with whom I spoke with were exceptionally helpful and accommodating. The hotel and staff exceeded our expectations and we will be back.

Date of stay: November 2016
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank johnbU1600RO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Theresa F, Guest Relations Manager at Hilton Charlotte University Place, responded to this reviewResponded 30 November 2016

Dear Valued Guest,

It was our pleasure to host the Thanksgiving Buffet for you. I'm glad you enjoyed your stay and everyone was helpful. We hope to see you again in the not so distant future.

Best Regards,

Theresa Foust
Guest Loyalty Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 November 2016

The front desk were very nice and helpful. The room was very clean. And the keyless entry is very cool. The location was very convenient. There are a lot of restaurant. And is only 15 minutes away from the outlets.

Date of stay: November 2016
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Mramirez42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Theresa F, Guest Relations Manager at Hilton Charlotte University Place, responded to this reviewResponded 30 November 2016

Dear Valued Guest,

I'm happy to hear that you enjoyed your stay and the front desk staff was helpful. The Digital Key is a cool feature we offer and I'm happy that it made your stay convenient. We hope to see you again in the near future.

Best Regards,

Theresa Foust
Guest Loyalty Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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