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Holiday Inn Express Charlotte-Arrowood
Ranked #110 of 182 Hotels in Charlotte
Reviewed 14 August 2014

Stayed here for a single night business trip. Hotel is in a good location for local business access. Evening dining options are within close (5-10 minutes) and downtown Charlotte is 15-20 minutes, traffic permitting.

Hotel was clean, well appointed and quiet (well, a few jets from Charlotte airport did fly over...). Staff was courteous and check in/out was quick. Evening beverage and morning breakfast were a nice touch. I did not have any issues during the stay.

It certainly is nothing fancy, but it certainly met my expectations.

  • Stayed: August 2014, travelled on business
    • Location
    • Rooms
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Thank thegolfball1953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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80 - 84 of 168 reviews

Reviewed 2 August 2014 via mobile

This hotel is very clean.The hallways were spotless and Smelled Clean! All staff were very friendly and helpful. Easy access to SR 77. The breakfast was very good well done and the girls working kept up with the crowd.

Stayed: August 2014, travelled with friends
Thank Michelle B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 July 2014

I stayed at the HIE Arrowhead for one night on a business trip.

They let us check in an hour early and even double checked to make sure our rooms were made up. I was given a king room on the fourth floor.

On the plus side, there was a mini-fridge, microwave, and large flat screen TV. There were plenty of outlets near the desk area and a very comfy work chair. This may seem like a small item, but there was also a separate closet with door and not just a rod with hangers in the open. The bathroom had the lovely Bath and Body Works shampoo, conditioner, moisturizer and even shower gel which were very nice. The room was also clean.

On the negative side, my toilet did not flush. When I removed the lid I noticed that the chain was not connected to the plug and that someone had clearly tried to "rig" it to flush previously using twist ties. I called the front desk and was told maintenance would be up. After waiting an hour, I called down and was told that he had gotten busy but that he would be up shortly. To the front desk's credit, they did call to check to see if he had been up. Unfortunately, he fixed the chain problem, but then the plug did not work and the tank would not fill with water. Another trip from maintenance. This time he replaced the entire piece and it was fixed.

I understand that stuff happens and that the true measure of a hotel is how they respond to the problem. However, an item as basic as a toilet should be checked before a guest checks in. Surely housekeeping had to have noticed that when you pushed the handle it did not flush.

I used the fitness center. The sign on the door said it opened at 5:00 a.m., while the in-room Guest Guide said it was open 24/7. Not sure which one was true. There were 2 treadmills and a bike along with a mismatched set of free weights. To their credit, the bike worked well and I enjoyed my workout. Towels were available, and there were 2 drinking fountains in the room. There were no cups or sanitizing wipes, though.

Breakfast was good for this class of hotel. The English muffins were fresh, and there was a fridge with yogurt, milk, hardboiled eggs, butter and cream cheese. There were also scrambled eggs which were pretty good and breakfast meats which I didn't try. There was also a pancake maker.

We asked the fronk desk for suggestions for dining options. There is a magazine in the room that has a restaurant guide. We took the front desk suggestion and ate at Cafe South,, which is less than a 1/2 mile from the hotel. Do not go to Cafe South unless you enjoy a Cracker Barrell type experience (which, don't get me wrong, has its time and place). My catfish was bone dry and the pickle chips were barely covered in batter and did not come with a dipping sauce. The beer was cold, though.

This hotel was certainly sufficient for a one-night business trip, but I would not recommend staying here for extended trips. There was only one elevator which was not sufficient for a 4 story hotel. There were long waits (several minutes).

I would have given this hotel a higher rating had it been priced appropriately (in my opinion, closer to $100). But my room was $169 before tax, which was just completely overpriced for what I got and for what I could have gotten at higher end hotels in the area.

  • Stayed: July 2014, travelled on business
    • Location
    • Rooms
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Thank Nittany&Fargo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2014

I traveled many a night to Holiday Inn and Holiday Inn Express and I'm finding that the express version has become way over priced. The days of under $100.00 for their express brand are way behind us. Granted the rooms are clean, the lobbies fresh, the breakfast bar acceptable, time for me to rethink my travel stays as their prices rise.

  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
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Thank Bart P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 July 2014

While in Charlotte, NC to lead a 4-day engineering seminar, I visited the HIE on Arrowood Road. This Holiday Inn Express provided both my guest room and seminar facilities. My visit was just outstanding; absolutely no issues or support problems. The General Manager, Toni Sawhney, took time each day to make sure I had everything I needed to conduct by business and was comfortable as her guest. Additional hotel staff who went above and beyond: Dana, Duston, Elizabeth, Howard, Jackie, Jamil, Jimmy, Liz, Shamica and Raj. 'Best wishes for your continued success.

Former Naval Person

  • Stayed: June 2014, travelled on business
    • Value
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Thank Brett S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Charlotte-Arrowood

Address: 805 W Arrowood Rd, Charlotte, NC 28217-5007
Phone Number:
Region: United States > North Carolina > Charlotte > Montclaire South
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#50 Family Hotel in Charlotte
Price Range: $136 - $261 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Charlotte-Arrowood 2.5*
Number of rooms: 97
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Charlotte - Arrowood! Ideally located minutes from the Charlotte-Douglas International Airport and near I-77 & I-485, our Charlotte, NC hotel is convenient to downtown Charlotte (7 miles) and area attractions. Families will enjoy staying with us as they explore all the Queen City has to offer. Spend the day at Discovery Place or experience Carowinds theme park (4 miles) or the US National Whitewater Center (15 miles). The Bobcat's Arena, Lowe's Motor Speedway and Bank of America Stadium are minutes away for sports fans. South Park Mall and Carolina Place Mall offer a variety of shopping options. Our hotel is perfect for business travelers, as we are within minutes of many local offices and business parks. We provide you with several necessary business amenities, including a 24-hour Business Center with copy, fax and shipping services. When you stay at Holiday Inn Express Charlotte-Arrowood, be sure to take a dip in our indoor pool or enjoy a workout in our Fitness Center. We are proud to offer free high-speed Internet access throughout the hotel. ... more   less 
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Also Known As:
Holiday Inn Express Charlotte-Arrowood Hotel Charlotte
Holiday Inn Charlotte
Charlotte Holiday Inn

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