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Reviews (2,351)
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All reviewstrade barvalet staffvalet parkingwithin walking distancerooftop poolheart of downtownconvention centerlocation is greatstaff was friendlybusiness tripepicenterwalgreensconferencenightlifeconcertarenaconvenience
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104 - 109 of 2,351 reviews
Reviewed 4 April 2018

Overall good experience. Probably be alot better after renovations are complete. Great people, great location close to the Spectrum center, which was great. Couldn't ask for too much more. Will definitely recommend.

  • Stayed: April 2018, travelled with family
    • Value
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Review collected in partnership with Omni Hotels & Resorts
1  Thank kessex763497
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Douglas H, General Manager at Omni Charlotte Hotel, responded to this reviewResponded 11 April 2018

Dear “kessex763497,”

Thank you for choosing to stay with us at the Omni Charlotte Hotel for Easter 2018. We are excited you had an opportunity to experience our newly re-imagined hotel that will be completed mid 2018. We truly appreciate your comments about our staff and we are proud of their commitment to excellence. Our location is in the center of the city and within walking distance to many entertainment venues. We look forward to seeing you again soon.

Warm regards,

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Reviewed 4 April 2018 via mobile

Hotel is in wonderful condition. Tasteful and comfortable decor. Perfectly located in center of town. Will stay there again. Also...shout out to Justin at the front desk. He couldn’t have been more welcoming. It was an added touch to our experience.

Stayed: April 2018, travelled with family
Thank Julie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Douglas H, General Manager at Omni Charlotte Hotel, responded to this reviewResponded 11 April 2018

Dear “Julie H,”

Thank you for your excellent review of the Omni Charlotte Hotel. We appreciate you staying with us and value all your comments and recommendations. We are pleased that you had a chance to enjoy your newly renovated guest room. It is truly exciting to see the property transform into a beautifully designed hotel with modern décor.

The Omni Charlotte Hotel is in a wonderful location within walking distance to many restaurants and entertainment venues, in the center of the city.

Thank you for your very kind comments about our front desk staff member, Justin. He truly makes a difference with our guests. We will be sure to share your review with him. We appreciate your business and look forward to your next stay.

Warm regards,

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Reviewed 4 April 2018

This hotel is located in the heart of downtown. It is in walking distance of several shopping, entertainment, and restaurants. Staff was friendly and accomodating. I would stay here again. The price was exceptional for a 4-star hotel.

  • Stayed: March 2018, travelled as a couple
    • Value
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Review collected in partnership with Omni Hotels & Resorts
Thank Jwebb626
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Douglas H, General Manager at Omni Charlotte Hotel, responded to this reviewResponded 11 April 2018

Dear “JWEBB626,”

Thank you for taking the time to leave a recommendation for the Omni Charlotte Hotel. We are thrilled that you enjoyed your time with us. We have the ideal location, in the center of the city, within walking distance to many restaurants and entertainment venues. Thank you for the favorable mention to our staff as we are very proud of the wonderful service and attention provided to our guests. We hope to have the opportunity to welcome you back soon.

Warm regards,

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Reviewed 2 April 2018

nice hotel but no internet service in my room (1209) or others rooms on 10/11/12 floors and the front desk, management, and the Omni's 855 IT service number did not seem to know about it. Not acceptable for a business hotel. Also, there is a disco or some other source of loud noise outside that created a low bass thumping noise at night.

  • Stayed: March 2018, travelled on business
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Review collected in partnership with Omni Hotels & Resorts
Thank mamdurer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Douglas H, General Manager at Omni Charlotte Hotel, responded to this reviewResponded 4 April 2018

Dear “mamddurer,”

Please accept my apologies for the inconveniences you experienced during your stay. We appreciate your comments and have addressed areas of concern with our team.

We are occasionally subject to the noise typical of a city center due to our location, close to many of the fun attractions in the city. We do have rooms that are further away from these busier areas and if a guest requests a room in a quieter section of the hotel, we are happy to accommodate that request. We look forward to your return visit.

Warm regards,

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Reviewed 31 March 2018

This was our first stay at the Omni Hotel in Charlotte. Great rooms. Great staff. They were very welcoming. Would definitely stay again.Special thank you to Krystal Fox the hotel's loyalty ambassador.

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Omni Hotels & Resorts
Thank ftnk2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Douglas H, General Manager at Omni Charlotte Hotel, responded to this reviewResponded 4 April 2018

Dear “ftnk2000,”

Thank you for your review of the Omni Charlotte Hotel. We are excited to hear that you enjoyed your stay with us and very pleased to hear of the wonderful service and attention our staff provides to our guests. Thank you for recognizing Krystal Fox, our Loyalty Ambassador. She truly anticipates the needs of our guests. We look forward to your next visit.

Warm regards,

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