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Reviewed 19 October 2018 via mobile

My room on the 15th floor had a wonderful view. Beds were very comfortable, the room quiet, and everything clean. The room was normal sized.
The fresh made omelettes were very good but the coffee was not quite strong or smooth enough for me- at least it was not weak. It was Seattle's Best, which is mediocre in my book.
Every staff member was excellent. I mean *really* excellent.

Date of stay: October 2018
Trip type: Travelled on business
Thank patrickjr2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
matthew_allen30, General Manager at HYATT house Charlotte Center City, responded to this reviewResponded 2 November 2018

We are so pleased you enjoyed our hotel and staff. I do apologize you didn't care for our coffee. Please come see us again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2018

I've never been disappointed staying at a Hyatt House. Sometimes, though, you run into nice folks like Suzett and Michael at the desk and from the moment you walk in they make your stay better and make you look forward to coming back. They genuinely seemed to give a hoot about making me feel welcome.

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Van A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
matthew_allen30, General Manager at HYATT house Charlotte Center City, responded to this reviewResponded 2 November 2018

Thank you for the kind words about Michael and Suzzett, I will share your message with them. Come back again soon!

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Reviewed 10 October 2018

Great location. Hotel was clean, comfortable and inviting. Staff is super friendly. Breakfast was great. Amenities (gym and pool) were great. We traveled with our family and another family and the whole stay exceeded our expectations.

Date of stay: October 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
1  Thank mwinter4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
matthew_allen30, General Manager at HYATT house Charlotte Center City, responded to this reviewResponded 2 November 2018

Thank you for staying with us, so happy we could exceed your expectations.

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Reviewed 10 October 2018

Trip for concert. Very nice hotel room, but cleanliness was disappointing, especially in the bathroom. No air conditioning in common areas, and only one elevator working. Otherwise room was nice, big, and quiet.

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
3  Thank StacieM180
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
matthew_allen30, General Manager at HYATT house Charlotte Center City, responded to this reviewResponded 2 November 2018

Sorry for the air conditioning, we had 3 out of 4 units go down all at once. We have fixed this, and we are sorry for the inconvenience.

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Reviewed 7 October 2018

My artists just stayed here a couple weeks ago and enjoyed it so much we drove an hour and half after our gig in Columbia to do it once again. Incredible location right in the middle of downtown with plenty of cool things to eat, see and do such as the NASCAR museum and the Epicenter. Every member of the staff that we encountered greeted us. Even with a late check-in, the desk attendant was super cheery and didn’t have to be hunted down. This property is clean and pristine; looks just like the photos on the website. We stay in hotels over half of the year and the beds and bedding at this property are unsurpassable. Rooms were extra spacious considering the price and location. Other things we loved were the cool view of the city, great bar and restaurant, 24 hr store and the deliciously amazing included breakfast which is worth waking up for and also has a generous window of availability. Premium toiletries and the biggest flat screen TV I’ve seen in a hotel kept clean and entertained. Worst part of the experience was the fact that we had to leave. Hyatt house is better than my house or your house. Thanks team!

Date of stay: October 2018
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
1  Thank froggyfresh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
matthew_allen30, General Manager at HYATT house Charlotte Center City, responded to this reviewResponded 2 November 2018

Thank you so much for your kind review! Come back and see us any time!

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