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“Great Stay!!” 5 of 5 bubbles
Review of Fairfield Inn & Suites Charlotte Matthews

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Fairfield Inn & Suites Charlotte Matthews
Ranked #38 of 175 Hotels in Charlotte
Certificate of Excellence
Fayetteville
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Great Stay!!”
5 of 5 bubbles Reviewed 9 February 2012

Recently attended a conference held at the Fairfield Inn & Suites Charlotte Matthews. The hotel was beautiful. Very clean and the rooms were large and well appointed. The internet was FAST!! Management and staff were extremely friendly and helpful. We enjoyed having the restaurants within walking distance and felt extremely safe.
The upscale decor and amenities were better than other hotels in the area. I will definately choose this newest Marriott property in Charlotte/Matthews when I am in the area.

  • Stayed February 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lexusjockey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wes S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review, 10 February 2012
We are glad to hear that you enjoyed your recent stay here with us! We appreciate the kind words regarding the staff, hotel, and service and I will pass along the message to our entire staff. Thank you for staying with us and we hope to see you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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393 reviews from our community

Traveller rating
    272
    85
    18
    10
    8
See reviews for
144
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122
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (74)
Date | Rating
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  • English first
  • French first
  • German first
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English first
Matthews, North Carolina
2 reviews
5 of 5 bubbles Reviewed 3 February 2012

my experience with this particular hotel has always been outstanding. once i walk in, i am greeted with warm smiles always. No one has a problem assisting me with extras i may need either. There is one specific ladie by the name of Erica Coby that i am most pleased with and whom i feel most comfortable when i do arrive. she works very well and is most friendly with me when i do arrive. assisting me promptly and ready to fix a problem for me if one does pop up. overall, i am very pleased with the companies performance and worker. i look forward to more welcoming stays with you all.

  • Stayed January 2012, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Andreka W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wes S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review, 4 February 2012
We are pleased that you thoroughly enjoyed your stay here with us! I will certainly relay your kind words not only to our entire staff but certaintly will take the time to acknowledge Erica for her great customer service. Thank you so much for taking the time to review us. We look forward to seeing you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Detroit, Michigan
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 30 January 2012

This is by far the best Fairfield Inn we have ever stayed in. Nice, contemporary, clean rooms, lobby, breakfast area and an extremely friendly and helpful staff. Also has two restaurants very close by and walkable - a Chili's and a Buffalo Wild Wings, with many other restaurants within a 5 minute drive. We have stayed here twice now, once a year ago and once last week, and would not even consider staying anywhere else when on a business trip to this area and looking for this type of a hotel due to budget.

  • Stayed January 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ronscpa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wes S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review, 31 January 2012
Thank you so much for your comments on our hotel. We pride ourselves in providing superior customer service and strive on ensuring that is each stay is a memorable one. We are glad that you enjoyed your stay and appreciate the feedback. Come back soon and thank you for your loyalty.
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Graham, North Carolina
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 12 January 2012

The entire staff on all shifts-I talk and walk alot- are always available for any assistance that might arise...at any hour of the day.

Room Tip: Stay close to the stairs--just in case of an emergency---Don't use the Elevators! Anyway, a f...
See more room tips
  • Stayed January 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank aaron l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wes S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review, 12 January 2012
Thank you so much for reviewing us on TripAdvisor. I am pleased to hear that you were greeted and helped at any time of the day and I will certainly relay this to our entire staff. We hope to see you soon and thank you for your loyalty.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auburn, Alabama, USA
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 7 January 2012

Stopped here going to and from northern VA during Christmas holiday. Stayed in King Suite rooms 214 and 323, respectively. Desk staff is professional and attentive to needs. Both rooms were well designed, well appointed, and very clean. The ONLY problem I encountered was a lack of hot water (Rm 214) the morning we were departing. Didn't bring to hotel attention because there was nothing they could do in time for our departure. Figure it was a fluke either with that particular morning or room, because we didn't have problem our return trip (Rm 323). It wasn't due to overuse of water, as it appeared there was less than 40% occupancy either night.

Except when business trip dictates, I rarely stay anywhere but Marriott hotels. This is among the absolute best I've encountered among my travels. It is a new build and hopefully management can keep it's cleanliness and attractiveness at this level for a long, long time.

Room Tip: Room 214 view is blocked by hotel sign wall. I'm 99% it's 214, if not it is 212.
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  • Stayed December 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kiddingme01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wes S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review, 10 January 2012
Thank you so much for your kind words regarding our property. We are pleased that you and your family enjoyed your stay and we hope to see you again in the near future! I will certainly pass along your comments to our entire staff. We have every intention on maintaining our cleanliness standards and ''new'' factor moving forward and appreciate your loyalty. Thanks again and we hope to see you soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairfield Inn & Suites Charlotte Matthews

Property: Fairfield Inn & Suites Charlotte Matthews
Address: 8540 E Independence Blvd, Charlotte, NC 28227-7783
Region: United States > North Carolina > Charlotte > East Forest
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Best Value Hotel in Charlotte
#19 Business Hotel in Charlotte
#22 Romantic Hotel in Charlotte
#27 Family Hotel in Charlotte
Price range (per night): $136 - $226
Hotel Class:2.5 star — Fairfield Inn & Suites Charlotte Matthews 2.5*
Number of rooms: 94
Official Description (provided by the hotel):
Our Fairfield Inn & Suites is located 10 minutes from the heart of Charlotte! Come visit us and enjoy our spacious rooms, contemporary design and friendly staff. Our hotel features complimentary breakfast and Wi-Fi, a unique outside patio equipped with a fireplace and grill, indoor pool and fitness center. We also have a 1000 sq. ft. meeting room that can cater to your next event or business meeting. We hope to see you soon! ... more   less 
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Also Known As:
Fairfield Inn And Suites Charlotte Matthews
Fairfield Inn & Suites Charlotte Matthews Hotel Charlotte

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