We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (736)
Filter reviews
736 results
Traveller rating
506
123
48
33
26
Traveller type
Time of year
LanguageAll languages
More languages
506
123
48
33
26
Show reviews that mention
All reviews blt bar cocoa lobby lounge double sinks bathroom mirror popovers steam room room service in room dining an executive suite quiet side beautiful hotel luxury hotel valet staff valet parking the entire staff fitness center
Filter
Updating list...
207 - 212 of 736 reviews
Reviewed 3 January 2017

we checked into Ritz in Charlotte after long drive anticipating a nice dinner and enjoyable evening. we planned on eating in the bar which we were told when making the reservation served dinner ... the bar was closed for renovations, the restaurant was closed and room service isn't available on Sunday We were told there was a restaurant a couple of blocks away, it was raining, cold and getting dark ...

  • Stayed: January 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with The Ritz-Carlton Hotel Company
Thank leesN6168TN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SeamusRitz, Director of Sales at The Ritz-Carlton, Charlotte, responded to this reviewResponded 5 January 2017

Good Day,

We are disappointed to hear about your experience. I would love to speak with you directly in a little more detail when you have time. I can be reached at 704-972-4446.

Kindly,

Seamus

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2017

Nice hotel, staff is very friendly and accommodating. The only thing keeping it from excellent the rooms need to get an update. But the staff (Jim, Saeide ,Marlene, Christina, Marie, etc) make up for that.

  • Stayed: January 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with The Ritz-Carlton Hotel Company
Thank manuelmE6525SR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 January 2017

The Ritz-Carlton in Charlotte is an exceptional property. The location is great and the staff is very helpful . The rooms are beautiful and very well-appointed. The food was delicious and the room service excellent. The beds are very comfortable and the bathrooms are spacious.

  • Stayed: December 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with The Ritz-Carlton Hotel Company
Thank F9277GWstephenm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 January 2017

I wanted to do something special for my honey (a disabled Army Veteran who is also a 9/11 Pentagon Survivor) since he had to start his own business because no one would hire him. He's worked very hard and defied a lot of odds so I felt that he deserved a "staycation". We were very happy with our stay but I hate the price gouging (the room rate was double what is charged for other "special" times of the year).

  • Stayed: January 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with The Ritz-Carlton Hotel Company
Thank 988betsym
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 January 2017

Outstanding hotel with second to none staff! Food and room are worthy of two thumbs up. Rates can be excessive during certain events and times but the pricing is pretty competitive with other venues of this quality.

  • Stayed: January 2017, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with The Ritz-Carlton Hotel Company
Thank Drcarter2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
View more reviews