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“On the fence” 3 of 5 bubbles
Review of High Hampton Inn & Country Club

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High Hampton Inn & Country Club
Ranked #2 of 2 Hotels in Cashiers
Certificate of Excellence
Athens, GA
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“On the fence”
3 of 5 bubbles Reviewed 26 October 2011

I took my husband to the High Hampton Inn this past Saturday to celebrate his birthday. I knew going into it what to expect and wasn’t really surprised by anything but I certainly felt like there was room for improvement especially considering that for the price we could have stayed Club Level at The Ritz Carlton. But again, I had read the reviews and the web site and was under no false impression of what to expect. Clearly here you pay for the scenery.

Upon arriving around 12:30 pm we were pleasantly surprised to find our room was ready despite the fact that check-in wasn’t until 3pm. The staff was very friendly and a nice gentleman delivered our bags to our room promptly after check in. We stayed in room 50 of the Lake Cottage; the room had a fireplace and a porch along with two queen beds. The room was not horrible but a few tweaks would have improved the overall feel. These buildings are old and as a result the flooring in our room was extremely bowed on the edges of the room with a deep sink in the center. As a general rule this wouldn’t be a large issue for me but it made sleeping rather uncomfortable because both beds were leaning in and made us roll down to one side of the bed. The person on the high side of the bed was particularly moved to cling to the edge to stay put. Neither one of us got any sleep. A small thing which struck me was the plastic ice bucket in the room which was akin to what you see in a hospital room. It seemed to me like such a small thing for the inn to provide an insulated ice bucket. The bathrooms were old but clean and the room was fairly clean although the lamp shades had not been dusted in some time. Really the room felt very much like camp. The pictures on the web site make the rooms appear much nicer than the room we stayed in.

The grounds are simply beautiful and the hiking trails were very well kept. We hiked to the top of Chimney Top Mountain on Saturday and then the top of Rock Mountain on Sunday. After our hike on Saturday we returned and had tea in the inn by the fire, which was very nice after a cool hike. The Inn sitting area has a very pleasant atmosphere and the four sided fireplace is a nice place to sit and relax. It wasn’t long before we thought we would try out The Tavern. Initially we got our beverage and moved out onto the lawn to sit out in the beautiful grounds but as the sun began to set the chill pushed us back inside where we found our spot in two high backed chairs by a wood burning stove. There was a gentleman playing live music and my husband was very happy in his spot listening to the entertainment and enjoying the fire. The service in The Tavern was very good. Both bartenders were very friendly and efficient. When we returned after dinner there was a wedding party having a reception in The Tavern, which seemed to annoy some of the other guests but we found it to be fine. We just wanted to sit and relax and listen to the music so it really didn’t matter to us who were there.

One thing which I felt was truly sub par was the food; it really took away from and cheapened the experience. Breakfast was the only decent meal offered. We both really felt the food should be much better for what you pay to stay here. What is offered is very much cafeteria food at best. The servers in the restaurant however were very kind and helpful.

Overall we enjoyed our experience. The service was very good and everyone was very kind and helpful. Despite the poor quality of the food we would probably return if it were not for how uncomfortable the sleeping arrangements were. I suspect not all the rooms suffer from the same slanting floor but I would have a hard time gambling $700 on two possible sleepless nights.

  • Stayed October 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
8 Thank ACicora
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
targmarket, General Manager at High Hampton Inn & Country Club, responded to this review, 10 January 2012
Thank you very much for your comments. We continue to try to improve on areas within the resort where we may have overlooked some blemishes. Items you mentioned like the ice bucket is a great example. We are concerned with the comments regarding the food. That is one area where we constantly hear that we excel when it comes to exceeding expectations. Obviously, we came up short with you. We do apologize and will take your comments to heart. High Hampton Inn will be celebrating its 90th year in business and it is helpful customers like you that allow us to continue serving the community at large. Thank you so very much.
Clifford Meads
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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193 reviews from our community

Traveller rating
    108
    44
    15
    13
    13
See reviews for
99
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5
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (57)
Date | Rating
  • English first
  • Any
English first
Charleston, South Carolina
Level Contributor
55 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
2 of 5 bubbles Reviewed 10 October 2011

We stayed at the High Hampton Inn to hike Chimney Top, a trail that's on their property. We wanted to do it for years and didn't want to trespass to get up there. Add some fall color into the mix, and we thought this might be the perfect time.

Before I get to the lows, I will describe the highs. The lodge is a rustic gem. Fires were always alight, and the people couldn't be more helpful. Mealtimes were probably my favorite part of our stay. Tables are assigned for the stay, and it was fun to try to get to know our neighbors. The outdoor spaces on the property are also immaculate. We enjoyed strolling around any time of day. Breathtaking views abounded from pretty much any vantage point. Having many of the trails to ourselves lent the illusion of being exclusive guests on a private estate.

Until we found our room. When we made the reservation, we requested a two-bedroom suite. What we found was a two-bed room on the second floor underneath a wedding party, and boy, did they like to party. We complained to the front desk, and they gave us the adjoining room for 1/3 the price. Fine, you say? Not so much. The rooms are rustic, and I know that's part of the 'High Hampton Way.' I was fine with the electric heater in the wall, and the ancient closet, and the circa 1980 institutional carpeting and the straight-from-the-woods furniture. What I wasn't prepared for in a room that cost $300 per night was the bathroom. Moldy linoleum on the floor. A toilet that had been in there so long the handle had moisture crystals growing on it. A shower fixture that made a loud whistling noise every time one turned it on - IF one could garner up the courage to climb into the horrid hole with moldy curtain and rusty bar. No shelf was provided in the bathroom for anything, meaning we had to use the back of the toilet and worry that we would drop things in it. Plus, no GFCI outlets in the bathroom meant risk of electrocution upon plugging anything in. No excuses can be made for bathrooms to be left in this state and not upgraded. The toiletries were also abominable for a hotel of this stature. I've had better soap at Motel 6.

If you go to High Hampton, plan to be outside - rocking in the provided chairs. Even sitting on the dock at the lake, hiking the many trails, reading in the lodge in front of the fire. DO NOT plan to stay in your room. And, use the public bathrooms whenever you can.

  • Stayed October 2011, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
10 Thank andrawatkins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
targmarket, General Manager at High Hampton Inn & Country Club, responded to this review, 10 January 2012
Thank you for the Highs and Lows. We are hopeful that on your return you will notice new bathroom fixtures, flooring and in general a refurbishment. This resort sometimes takes us a little longer to repair every area but we acknowledge that the bathrooms were our highest priority this winter. Thank you and we hope that the Highs were high enough where you plan to see our property improvement on your next mountain vacation.
Respectfully,
Clifford Meads
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington, DC
Level Contributor
31 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 bubbles Reviewed 27 September 2011

The High Hampton is like a mansion belonging to a once-rich family that has lost its money and can no longer keep the place up. There is still a lot to like. The setting in the North Carolina mountains is tranquil and lovely.The grounds are green and speckled with dahlias. There's a small lake and a 1956 George Cobb golf course. The main building is a rough-shingled wooden structure with lots of fireplaces and cosy alcoves for reading. The staff members are attentive. It's a place that still requires jackets and ties in the dining hall.
My wife and I visited for a family wedding. We didn't mind that the rooms had no TV and no phones and that the only Wi-Fi service was in the main building. We did mind the fact that our cabin was so old that it seemed to be listing on the side of a steep hill. The doors were out of plumb. The furnishings were very tired; the dresser drawer kept jamming. The towels were threadbare--I get better when I go to the gym. The walls were so thin we could hear people conversing in the other rooms in our cabin. The golf course was both shaggy and soggy. It seemed that the fairways hadn't been cut in a week.
My impression was that High Hampton badly needs an investor with deep pockets to finance a renovation. It should stay rustic, but it needs to be elegant rusticity.

  • Stayed September 2011, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Bloktwriter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
targmarket, General Manager at High Hampton Inn & Country Club, responded to this review, 29 September 2011
Thank you very much for your recent comments and stay. We are hopeful that the wedding you attended was joyous and seeing friends and family was a special occasion. We are sorry that your cabin experience was not to your expectations. Also, for the water logged golf course that did receive considerable rain in advance of your stay. We are family owned (as you probably know) and we continually work to try to keep the property and the buildings in good repair. Level floors and plumb doors may not be our strength however, worn towels and drawers that do not operate correctly is unacceptable to us. Our sincere apology. In the event you would like to enjoy a mountain retreat please feel free to contact the General Manager and mention this note and we will ensure that your visit is everything you’d like and what we would expect from this historic resort. Thank you again.
Respectfully, Clifford Meads
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Asheville,NC
Level Contributor
169 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
5 of 5 bubbles Reviewed 12 September 2011

I planned a surprise getaway for my husband's 75th birthday, and it was a success in every way. Instead of the full meal plan, I had asked for breakfast only, and the reservations hostess couldn't have been more accommodating. Because the website tends to be general, she was able to offer room/cottage descriptions that helped us make an excellent choice.

Our cottage was immaculate, comfortable,and well-located.
Breakfast buffet was varied, well-prepared and well-staffed so that everything was always hot/cold /fresh--delicious! The service was also excellent.
The Inn's high standard of maintenance only enhances the natural beauty that is part of the Cashiers area. Many activities are offered that will appeal to people of all ages.

We enjoyed ourselves so much we will be returning in September--to celebrate my birthday at High Hampton too.

Room Tip: Speak directly to a reservations staff member and be specific about what you want/need.
See more room tips
  • Stayed July 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank belwen4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
targmarket, General Manager at High Hampton Inn & Country Club, responded to this review, 29 September 2011
High Hampton Inn thanks you. Your celebration sounds like it was a great event and we truly look forward to your return.
Thank you so very much.
Respectfully,
Clifford Meads
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 1 September 2011

I wanted to love this place. The setting is spectacular and the rustic environment really encourages you to "get away from it all". We were disappointed with two things: all the food is served buffet-style (they refer to it as "family style" which is different from buffet where I come from). So we didn't love the food. Second, we were *extremely* disappointed with the children's program. My kids were there for an evening and they spent the whole time sitting in metal folding chairs watching a tv screen not much larger than a smartphone. The were fed chicken wings for dinner and water from the bathroom sink. I had been told that they would be making Disney-themed costumes and having chicken tenders for dinner, but the staff did nothing creative or fun with my kids while they were there. We did go on some great hikes, though, and enjoyed the lake. So overall, a mixes bag.

  • Stayed August 2011
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank NCtourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about High Hampton Inn & Country Club

Property: High Hampton Inn & Country Club
Address: 1525 Highway 107 S, Cashiers, NC 28717-4518
Phone Number:
Region: United States > North Carolina > North Carolina Mountains > Jackson County > Cashiers
Amenities:
Bar / Lounge Beverage Selection Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa
Hotel Style:
Ranked #2 of 2 Hotels in Cashiers
Price range (per night): $127 - $169
Number of rooms: 116
Also Known As:
High Hampton Inn And Country Club
High Hampton Inn & Country Club Hotel Cashiers
Hampton Inn Cashiers
Cashiers Hampton Inn

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