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“July 2012”

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RAC Exmouth Cape Holiday Park
Certificate of Excellence
Perth, Australia
Level 5 Contributor
63 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“July 2012”
Reviewed 18 August 2012

This our first time in exmouth so we didn't no were to stay we thought the park it's self was ok bath room not the cleanest the kitchen area was good nice and tidy they did a movie night each night my kids loved it and the have a little I closed playground and a pool we went tenting and we couldn't have been any further away from the toilets that was the main let down I don't no if we would go back to that 1 I think we will be trying the 1 over the road as they have the restaurant right there and got told by other people it very clean and you want clean bathrooms when you have young kids :)

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Sarah R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AspenParks, Manager at RAC Exmouth Cape Holiday Park, responded to this review, 20 August 2012
Thank you for your review.
We value all of our guest’s feedback and will use your comments to improve on our staff training and cleanliness.
It was unfortunate your stay was during a busy time and you were located in the overflow area which is a short distance from the ablutions.
We are pleased you enjoyed our movie night and amenities such as the playground and swimming pool.
Thanks again and we hope to see you again.
Regional Managers North West
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340 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (41)
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English first
Auckland Region, New Zealand
Level 3 Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 23 July 2012

We felt like we were just a number when checking in. No local knowledge was passed on, and being overseas people, it would have been nice to get some guidance.
We had a site right next to the outdoor cinema, so had to listen to loud children's movies in the evening, blasting through our caravan, along with the children's playground only a few sites along, and the communal kitchen right behind us, with early morning dinners, so all and all a very noisy place. The fresh prawns with the $10 discount was a great deal and Turquoise Bay was very special.
Would definitely choose a different location to stay next year when we are back there, as we just love Exmouth, one of the nicest locations we have visited in the last 2 months.

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Kiwifam24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AspenParks, Manager at RAC Exmouth Cape Holiday Park, responded to this review, 27 July 2012
Thank you for your review of Exmouth Cape Holiday Park
We were disappointed to hear your stay with us did not meet expectations.
It was unfortunate that your stay coincided with school holidays which meant the park was full with families and children and that our staff would have been very busy ensuring all our guests checked in as quickly as possible.
Movie nights finish by 7pm and we apologise for the noise that would have been created by some families heading back to their accommodation.
The camp kitchen is a very busy place with families preparing their evening meals or heading off early to explore the beautiful Coral Coast region.
We apologise that your site location was not appropriate to your needs. Our staff are on hand to assist all our guests with making their stay enjoyable and if notified they would have tried to find you an alternative site.
We hope to see you again at Exmouth Cape Holiday Park.

Regional Managers – North West
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Bunbury, Australia
Level 3 Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 20 July 2012

Stayed 3 nights in April (not August, Had to put that there was no April) 2011 on powered site. Would not go back, Ablution blocks disgusting, washing on floor near clothes lines, laundry filthy and had to keep going back and forth for 3 hours to get a washing machine or miss out. Sewerage plant to close and boy did it smell. No drinking water had to go into town and fill up from tap at visitors centre. Not for me. Owners /managers just after a quick dollar.

Room Tip: Just don't stay here
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  • Stayed August 2011, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank catbee123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AspenParks, Manager at RAC Exmouth Cape Holiday Park, responded to this review, 25 July 2012
Thank you for your review of Exmouth Cape Holiday Park.
We are disappointed that your stay did not meet with your expectations.
We value the opinions of all our customers and use this feedback as part of our ongoing training processes.
As your stay was some 18 months ago in April 2011 the issue with the sewage was fixed immediately. Unfortunately when the park is busy there can be a wait for one of our six washing machines. The water at the park is drinkable however it is high in calcium and can taste slightly bitter which is why the staff advise guests they can get filtered water at the visitor centre if they prefer.
We provide guest comment cards for all guests so they may raise issues and have them corrected during the guests stay.
Again, thank you for your feedback.

Regional Managers – North West
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2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 June 2012

Have been to this park many years previous and it was amazing, however now under new management very disappointing! The female manager was very rude and un helpful. If it wasn't for our amazing experience at the dive shop next door and the young ladies help would have been the worste trip. Rooms were dirty and unkept, and left much to the imagination.

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kbrookly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at RAC Exmouth Cape Holiday Park, responded to this review, 27 June 2012
Thank you for your comments regarding your recent stay at Exmouth Cape Holiday Park.
We are disappointed to learn that your stay did not meet expectations.
Your feedback is valued and has been directed to management in order to improve our park for all future guests.
Again thank you for your valued feedback and we look forward to hopefully seeing you again at Exmouth Cape Holiday Park.

Exmouth Cape Holiday Park – Regional Managers
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Level 4 Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 8 June 2012 via mobile

We stayed here for a couple of nights at the end of May - had booked over the phone so we thought we had a fair idea of what to expect (being a caravan park in Exmouth) however were pretty dissapointed with what we got. When we booked our ensuite cabin we didn't realise that we were booking a cabin that sleeps 6 which had a completely separate bathroom - if it had been explained to us we probably wouldn't have booked it.

Accomodation was a small stand alone cabin with completely separate private lockable amenities (see picture) which was approx 20m away. It had a poorly lit shower and toilet which was part of a block of 4 private bathrooms for the surrounding sites.

While the cabin was well stocked and pretty modern it was certainly compact - the 2 bunk beds were immediately next to the kitchen and unfortunately there was no couch to sit down comfortably on.

The last occupants looked like they'd had a great time - there were a couple of different sized handprints on the otherwise shiny clean sliding door right next to the bed... Hmmm

Service from reception was indifferent bordering on uninterested so given the opportunity and limited choices available in Exmouth we would not stay here again.

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Reallyfussytraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about RAC Exmouth Cape Holiday Park

Property: RAC Exmouth Cape Holiday Park
Address: 3 Truscott Cres, Exmouth, Western Australia 6707, Australia
Region: Australia > Western Australia > Exmouth
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette Swimming Pool
Hotel Style:
Ranked #2 of 9 Speciality Lodging in Exmouth
Price range (per night): $58 - $180
Hotel Class:3.5 star — RAC Exmouth Cape Holiday Park 3.5*
Number of rooms: 183
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Also Known As:
RAC Exmouth Cape Holiday Park Western Australia

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