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Mark Rasmussen
Perth, Australia

Nice place to stay but don't expect your money back when disaster strikes!

2.0 of 5 bubblesReviewed 12 Apr 2021
My family and I stayed here on the weekend when Seroja a category 3 cyclone devastated areas along the coast of Western Australia. We had heard about the cyclone and when our whale shark excursion was cancelled we contacted the resort to try and cancel, get a refund for our booked accomodation and end our holiday early. We were told no alert had been issued for Exmouth so no refund would be given. Our three night stay represented $1200 so we decided to go anyway thinking we’d do a bit of Snorkling. Once we got to Exmouth it was evident that it was too rough for snorkling and holiday makers were leaving the area to get back home before the cyclone struck and roads were closed. We asked again for a refund but were again refused the reason being that no alert was given for Exmouth. We ended up leaving at 2am in the morning to avoid road closures and flooding, making it back to Perth in just over 12 hours. I feel that there was a lack of empathy from this establishment for our situation so I would think twice about staying here if you think your plans might change at the last minute. We missed the whale sharks so will be back to Exmouth but we definitely won’t be staying here. Money grabbing is what this establishment is, and that is all. They totally lack duty of care for their customers.
Date of stay: April 2021
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
3.0 of 5 bubblesService
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        Reviews (917)
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        All reviews whalers restaurant deluxe villa washing machine car hire outdoor bbq excellent place to stay the kitchen on site restaurant self contained bedroom unit pool area definitely stay here again in town great restaurant stayed for nights family holiday visiting exmouth
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        159 - 164 of 917 reviews
        Reviewed 10 April 2021

        The accommodation was amazing. the unit was well cleaned prior to arrival. all of the the rooms were very spacious. our self contained unit also included a washing machine and dishwasher which was very handy and not always included in a self contained unit. There was also an outdoor area with a table chars and a BBQ. the facilities were great with a massive pool and grassed areas along with a restaurant on site. We will definitely be back.

        Date of stay: March 2021
          • Value
          • Location
          • Service
        Thank Robandcourts
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Reviewed 10 April 2021 via mobile

        We stayed for 6 nights & also hired a car from resort.
        Nice compact accommodation, clean & everything we needed.
        We had a great position by the pool which we used a lot & had no trouble getting a seat, it was a good sized pool.
        Reception staff were very helpful & friendly providing towels & help with car hire when we had a flat tyre they got it sorted straight away.
        Whalers restaurant was the best meal we had a bit pricey but good food & very good service.

        Date of stay: March 2021
        Trip type: Travelled as a couple
        1  Thank Sarah W
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Reviewed 8 April 2021

        The staff are a credit to the resort and an absolute pleasure to deal with. The setting is relaxing and well maintained. Ideal for solo trips as well as families. For the price, the only neg was having to do a light clean and rubbish removal on checkout but no big deal. An added bonus is being able to hire a car from the resort at the same time.

        Date of stay: April 2021
          • Sleep Quality
          • Rooms
          • Service
        Thank Belleamie63
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Reviewed 7 April 2021

        Our family of 4 stayed at Exmouth Escape resort for 4 nights over the Easter Weekend. We found everything to be excellent. The reception ladies were friendly and efficient. The accommodation was clean, comfortable and had absolutely everything we needed. We were delighted that there were two bathrooms. The kitchen was fully equipped, including a dishwasher and oven. A laundry area meant you could use the large sink to rinse snorkelling gear or wash towels etc. in the washing machine if needed. The bedrooms were comfortable. Decor is minimal but tasteful. The air-conditioning very welcome. Even attention to small details like a clothes horse for wet towels and bathers, dishwasher blocks, soap powder, teas and coffees etc. all supplied. The pool area is beautiful with wonderful loungers where you can relax. We would definitely return and I highly recommend this resort!

        Date of stay: April 2021
          • Location
          • Rooms
          • Service
        Thank JNMNLNAN
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Reviewed 7 April 2021

        The resort is very well laid out with plenty of space between villas. The pool area is lovely, and the restaurant had some of the most amazing food. Unfortunately, it was only open for dinner during my stay, but I believe it may now be open for breakfast and lunch as well. The villa itself was very well appointed, although I didn't find out until the day that I was leaving that my laundry was in a locked cupboard in the patio area!

        Room tip: Some villas have nicer outlooks from their patio areas, so if this is a requirement, you may want to enquire at the time of booking.
        Date of stay: March 2021
          • Sleep Quality
          • Cleanliness
          • Service
        Thank japerth2018
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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