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“Improvements Needed”

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Protea Hotel by Marriott Zanzibar Mbweni Ruins
Ranked #17 of 33 Hotels in Stone Town
Certificate of Excellence
Reviewed 26 July 2016

When my fiance and I arrived for our stay, the hotel did not have our reservation on file so I was asked to forward my reservation confirmation e-mail to them. Not sure where the mix-up occurred but they did try to be as accommodating as possible and we appreciated the customer service. While they were addressing the reservation issue, they gave us our room keys so that we could settle in. Our room was very dark, worn down and had an odor. The bathroom looked dirty. There was probably at least a dozen dead mosquitoes/flies on the floor and another dozen flying in the room. After talking with the reception, we were eventually moved to another room which was better but still not up to par with what I would expect even from a category 2 Marriott property. The second room still had many mosquitoes but was improved when a cleaning lady came to spray the room for bugs at 8 pm. This explains why there were so many dead bugs on the floor in our first room. I would think they would do this prior to the room being occupied so it could be cleaned afterwards. We slept in long pants and long sleeves that night because even though we had mosquito net around our bed there were still holes in the net where the mosquitoes were able to get through. We even had a gecko in our bathroom.

The hotel location itself is about 10-15 minutes away from stone town. We enjoyed the hotel dock which was quite nice to sit on and enjoy the ocean breeze. The complimentary shuttle service to stone town was also convenient. It seems like the pool and beach bar area of the property is heavily frequented by locals so it was busy and noisy during our stay.

Overall, this property has potential but is in desperate need of improvement. Customer service was good but room conditions need to be improved drastically especially given the price point of the rooms and the association with the Marriott name. Disappointed with our stay but hoping this property will get some needed renovations in the near future.

  • Stayed: July 2016, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Rvillanueva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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55 - 59 of 235 reviews

Reviewed 24 July 2016 via mobile

Me and a friend spent our final afternoon on Zanzibar here after it was recommended by a friend for a relaxing beach location with the hotel facilities. For 20000Tsh, you get the private hotel beach with sun loungers, lovely pier, bar and restaurant, toilets, outdoor shower and pool. The charge also gives you a token to spend that much on drinks and food ad an hour of wifi. Beautiful place. Clear sea that's great for swimming in. Panoramic views of the sea from the hotel and pier. Gorgeous sunset too. Food and drinks are good too!

Stayed: July 2016, travelled with friends
Thank Joanne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 July 2016

Protea has got alot of perks and amenities other hotels just dont. The ruins it manages really set it far above the rest and the service is world class. I truly enjoyed my stay. Will be coming back around very soon.

  • Stayed: February 2016, travelled with friends
    • Value
    • Sleep Quality
    • Service
1  Thank Suleiman S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2016 via mobile

Upon arriving at the hotel we were greeted with cold glasses of mango passion fruit juice and a towel to clean our hands as we checked in. It was the best hotel greeting/check-in that I've received in my life. It was a very nice touch that set the tone for the remainder of our stay. Our room was more gorgeous than the pictures I'd seen online and we had a balcony view of the beach. The hotel grounds were a bit like a maze, filled with all types of foliage, that added a sense of wonder and mystery, which I loved. However, there are ample signs to guide you. The Protea restaurant is also very beautiful, set under an enormous hut, and the service was excellent. However, the food was less traditional than I expected and more a fuse of American, Asian, and Italian; so if you're interested in trying local food, like Ugali, go elsewhere. The beach was amazing! We stayed at Protea during the week so the beach was very quiet and peaceful. The hotel also offers a free shuttle to Stone town so definitely take advantage. My one regret is that we only stayed two nights.

Stayed: June 2016, travelled as a couple
3  Thank Gena H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 June 2016

I had my special dinner in Zanzibar in the wooden terrace in front of the ocean. The kitchen is made by a real chef. He able to use spices of high level.
In my opinion never try similar taste on Zanzibar. The garden of restaurant is amazing. A lot of kind of giant tropical plants in a big garden including Ruins. In the lower level there is a jetty between a mangrovian plants growing in the beach. I think is a place that really make you in a tropical dream into Zanzibar Islands.

  • Stayed: June 2016, travelled as a couple
    • Location
    • Service
2  Thank MauroDelrio00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Protea Hotel by Marriott Zanzibar Mbweni Ruins

Address: Plot number 143/93, Mbweni Street | Kiembe Samakie, Stone Town, Zanzibar City, Tanzania
Region: Tanzania > Zanzibar Archipelago > Zanzibar Island > Zanzibar City > Stone Town
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#4 Spa Hotel in Stone Town
#4 On the Beach Hotel in Stone Town
#9 Romantic Hotel in Stone Town
#11 Luxury Hotel in Stone Town
Price Range: $188 - $262 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel by Marriott Zanzibar Mbweni Ruins 4*
Number of rooms: 13
Official Description (provided by the hotel):
The only Protea in the beautiful Zanzibar, Protea Hotel by Marriott Zanzibar Mbweni Ruins provides the perfect choice for both beach and Stone Town holidays in Zanzibar. We are located amidst Mbweni Ruins dating back to 1870s and a beautiful botanical garden. The hotel is ten minutes away from Stone Town, airport, ferry terminal and the CBD of Zanzibar. Protea Hotel Mbweni Ruins is a cozy boutique hotel offering serene accommodations amidst a rare blend of history, greenery and ocean with a beautiful beach. Traditional Zanzibar hospitality at its best is offered at an affordable price. It's a hotel that complements your travel style. The site where the hotel is built was once an old Arab house, which was then bought by UMCA missionaries in 1871 to build a school for girls. The hotel makes a perfect base for exploring Stone Town. ... more   less 
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Also Known As:
Hotel Mbweni Ruins
Protea Hotel By Marriott Zanzibar Mbweni Ruins Zanzibar Island/Stone Town

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