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All reviews big joe seafood restaurant indian ocean private beach wrap around balcony main restaurant beautiful hotel terrace restaurant sea view old world beach resort nice pool walking tour old building the general manager our honeymoon spice tour
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Reviewed 8 November 2018

My wife and I spent two nights at this hotel, whilst sightseeing in Stone Town. The restaurant and poolside provided excellent views out over the bay. The staff were very friendly and the food was very good. We stayed in a room on the third floor, with sea views. The room was very comfortable, but visitors with mobility issues should be aware the hotel does not have a lift to the upper floors!

Date of stay: September 2018
Thank Steve T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SerenaHotels, General Manager at Zanzibar Serena Hotel, responded to this reviewResponded 4 weeks ago

Dear Steve T

We are truly honored and delighted to hear that you enjoyed your stay with us and that you found our staff friendly and the food and service very good. Management will be sure to share your encouraging feedback with the entire team.
Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service.

Sincerely Wilfred Shirima

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 October 2018

We stayed two nights here in a beautiful suite with sea views. The location is lovely and the hotel is magnificent with its wood and tiles and colonial past. Yet, the pool which is very nice had a few table around it where not one had a functioning umbrella. This did not seem of concern to the staff. The breakfast buffet was excellent, the dinner quite disappointing in terms of choice and preparation. Quite ordinary, really like home cooking with overdone fish. Service was uneven in terms of attitude.

Room tip: We had a suite with a side balcony water view. This was overpriced.
Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Bozouls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SerenaHotels, General Manager at Zanzibar Serena Hotel, responded to this reviewResponded 31 October 2018

Dear Bozouls

We greatly appreciate your comments regarding your recent stay at the Zanzibar Serena Hotel, it is always a pleasure to receive valuable feedback.

I am however sorry that our pool area and the food and service during dinner did not meet your expectations and for that; please allow me to express my sincerest apologies.

The hotel continuously strives to meet your needs and expectation so please rest assured that we are taking the appropriate measures to address your concerns. We have acquired pool side umbrellas and are in final process of reviewing our menu which should be done by mid-November 2018.

Thank you once again for sharing your experience, and we look forward to serving you again in the future.

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Reviewed 22 October 2018

Nice Place but bad service,
i have spend 4 nights with my familly coming back from safari in Tanzania
We where desapointed about service at front office, they dont know anything, the room we add was Noisy on the 1 st floor, we complain but nobody could handle anything , like if there is no manager , and the day of check out we add to do check in so early at 11h00 am ??????? and flight so late at night nobody at reception could tell us if we could stay longger even in paying, staff no professionnal

Date of stay: August 2018
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
Thank Destiny75013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SerenaHotels, General Manager at Zanzibar Serena Hotel, responded to this reviewResponded 31 October 2018

Dear Tristan P

We would like to thank you for taking the time to express the unpleasant experience of your recent stay with us. It is only through feedback, that we are able to improve. I certainly empathize regarding the points you mentioned and we have brought this up to relevant team members. It is certainly not the practice we envision and service standards. We truly apologize that your stay did not meet your expectations.

Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Zanzibar Serena Hotel.

Yours Sincerely
Wilfred Shirima

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 October 2018 via mobile

Really welcoming place after a hot day in Stonetown.
The staff are very friendly. The lady at reception made us feel very welcome (we were walk-ins) and the welcome drink was delicious served by a very charasmatic gentleman.
Great pool. Beautiful sunsets. Delicious breakfast in Beautiful old worldly dining room.
Highly recommended. Will definitely return if the opportunity arises.

Date of stay: October 2018
Trip type: Travelled with friends
Thank EliskaB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SerenaHotels, General Manager at Zanzibar Serena Hotel, responded to this reviewResponded 22 October 2018

Dear Elisa B

We are honoured to have been your hosts in Zanzibar and we are delighted that you enjoyed your stay overall. Thank you for your feedback which helps us in our pursuit for excellence. We remain in your service.

Wilfred Shirima

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Reviewed 17 October 2018

We spent the last night of our Zanzibar trip at the hotel and it was the perfect way to wind down our holiday. The hotel has a beach front therefore the views and the sunset are to die for. It is centrally located next to nearby restaurants and bars and it is also not far from the heart of Stone Town.

The hotel has been well maintained and like many hotels in Stone Town, the rooms are small, quiet and quaint. I enjoyed the sound of the ocean.

The food was great and the GM, Wilfred especially made sure that we were settled in comfortably. The doorman also was so warm and helpful and helped us in getting a guide to take us to Memories of Zanzibar.

The service was excellent and the staff was of great help in meeting my special requests as a breast feeding mother. We will definitely visit again.

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank ambernyonjo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SerenaHotels, General Manager at Zanzibar Serena Hotel, responded to this reviewResponded 23 October 2018

Dear Amber K

Thank you for taking the time to give us most valuable feedback of your recent stay at Zanzibar Serena. It is indeed great pleasure that you had a memorable stay and we look forward to seeing you again in the near future.

Sincerely
Wilfred Shirima

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