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“Outstanding Hotel, Staff, Service and Food”

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Sheraton Soma Bay Resort
Ranked #5 of 11 Hotels in Soma Bay
Certificate of Excellence
Reviewed 26 August 2012

We are regular visitors of Sheraton Soma Bay since 7 years and our experience is there is like no other. The rooms are very clean, spacious. The staff is extremely friendly. They are now even friends with our kids. The food quality is outstanding. No wonder that many of the guests we meet there are repeated guests for a number of years...

Room Tip: Get the front sea view. It is worth it!
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  • Stayed: August 2012, travelled with family
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2  Thank tp4069
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucy T, Acting PR at Sheraton Soma Bay Resort, responded to this reviewResponded 2 September 2012

Dear Guest,
Thank you for taking the time to post your comments about your recent stay in Sheraton Soma Bay. We are very happy to learn that you have enjoyed your stay and have been able to take advantage of our facilities like clean and spacious rooms, excellent food quality and above all a very friendly staff.

We are also happy to know that you are a regular visitor to Sheraton Soma Bay for a long time like many others and look forward to taking care of you once again soon.

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Reviewed 22 August 2012

This is not meant to be a bad review, we enjoyed most of our stay. The beach is amazing, one of the best relaxing spots in the red sea, we (2 adults and 1 baby) enjoyed the beach the most. The pool is also good. Food is good as well.

The rooms in our experience are not up to 5 stars level; old shaky furniture, with a barely working AC that we had it checked twice, a lot of ants which might be because of the location.

The service was mostly good at the restaurant and by the beach and pool area, the guys at the front desk not so much or at least the one who checked us out, who kept arguing with a little bit of a temper that it's normal to charge us for a late check out (3 pm) although we have never been charged for that literally anywhere we went inside or outside Egypt But I don't want to be unfair to the place just because of this.

Also I think he hotel should offer cheaper options for airport pick ups and drops other than limousine. Usually 5 stars hotels in isolated areas provide a shuttle bus a couple of times a day or something.

Overall the experience was good, but we've had better ones.

  • Stayed: August 2012
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2  Thank Muss456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonSomaBayTeam, Manager at Sheraton Soma Bay Resort, responded to this reviewResponded 26 August 2012

Dear Guest

Thank you for your comment about your recent stay at the Sheraton Soma Bay on Tripadvisor. I have read your review and have noted that you didn't enjoy your stay.

Your review is very important for us and all your comments are duly noted and will be acted upon, as for hotel rooms we are having a plan for renovation in the near future.

Apologies for any inconveniences caused during your stay at Sheraton Soma Bay

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Reviewed 11 August 2012

The service is second to none from the minute you step inside the hotel; the food is fabulous with different alternatives.
Staff are very friendly and well trained, giving their clients a hospitable conversation and at the same time keeping their distance.
Rooms are spacious and comfortable. The pool is great and the beach is heavenly were you can have a walk around the different hotels on the beach.
Its also the spot for water sports, anyone with the heart for Kite surfing , windsurfing or diving , you will have a thrill there.

Room Tip: Partial sea view is convinent and cheaper
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  • Stayed: August 2012, travelled with family
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2  Thank LILYZOZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonSomaBayTeam, Manager at Sheraton Soma Bay Resort, responded to this reviewResponded 26 August 2012

Dear Guest

Thank you for taking time to share your experience of your recent stay at Sheraton Soma Bay. We are extremely glad that you had a very relaxing and peaceful holidays, as Soma Bay is well known for its tranquil atmosphere. We are also very pleased to read your comment regarding the very attentive staff, water sports, meals, and the hotel facilities like beach, pool, etc. and such rewarding feedback is always encouraging and give motivating to provide a high standard of service to all guests.

We all look forward to welcoming you back soon

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Reviewed 3 July 2012

Second time for us in this wonderful place and we will definitely go for a third visit soon . Soma Bay is one of the best bays in all the Red Sea, which makes this hotel even more special.
A part of the location the hotel itself is just beautiful. Perfect location for a perfect vacation for everybody: kids and adults / for sports or relax.
Services are excellent as well as all the hotel staff, all extremely professional, friendly and kind.
As I am Italian have also to mention the food, which is delicious.

Thanks a lot again for making our stay very special !!!!!

  • Stayed: June 2012, travelled with family
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Thank Marika L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 5 July 2012

Dear Guest
Thank your for your review about your second stay at Sheraton Soma Bay, which I have shared with our staff and are very pleased that you enjoyed your stay with us. We really care for our guests, by providing the best service so that they enjoy their stay.
Thank you again for the very positive comments and we look forward to welcoming you again & again in future.

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Reviewed 28 June 2012

I have been travelling all over the world for leisure and work,
and although this was not my first stay to the hotel I was surprised to see the level of service is better than before, I stayed 3 Days in the hotel with my wife for a short break, the beach was great and very clean,food & beverage staff were fantastic, very polite and helpful,breakfast buffet is fantastic, great pool, in a short words I will return for a longer vacation,

  • Stayed: June 2012, travelled with family
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Thank Sameh333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 5 July 2012

Dear guest
Thank you for taking the time to post your comments about your recent stay at Sheraton Soma Bay in the Tripadvisor website. I have already shared the comments with the entire team, are very happy to learn that you have enjoyed your stay. We are happy to know that you are planning to come back, truly look forward to the pleasure of your next visit, hope will be in near future.
Once again, thank you for such a pleasant feedback.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Soma Bay Resort

Address: P.O. Box 71 | Hurghada, Soma Bay, Egypt
Region: Egypt > Red Sea and Sinai > Soma Bay
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Top resorts Hotel in Soma Bay
#2 Family Hotel in Soma Bay
#3 Romantic Hotel in Soma Bay
#4 On the Beach Hotel in Soma Bay
#4 Spa Hotel in Soma Bay
#4 Luxury Hotel in Soma Bay
Price Range: $78 - $234 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Soma Bay Resort 5*
Number of rooms: 326
Official Description (provided by the hotel):
The Sheraton Somabay is a unique gem of a resort on the Somabay peninsula: with stunning architecture inspired by Luxor's magnificent Karnak Temple, the hotel is situated directly on 800 meters of beautiful beachfront. Its spacious 326 guest rooms and suites are all beautifully designed with chic décor featuring wooden and pastel-colored furnishings. If you are on the lookout for an active holiday, The Sheraton supplies no end of options. Spend your days experimenting with scuba diving, snorkeling, water skiing, windsurfing, sailing, tennis, squash and a well equipped gymnasium. For golfers, the 18-hole Cascades Golf Course lies within five minutes walking distance of the resort with the spectacular greens directly on the coast line. Guests of Sheraton Somabay have the chance to find renewed harmony of mind, body, and spirit with the restorative powers of thalassic treatments at the nearby The Cascades Spa & Thalasso, the region's largest and most comprehensive facility for thalasso therapy. The No Mummies Kids Club gives parents a much-needed break to enjoy their stay in the resort. The club provides daily sports and activities programs for children 4 to 12 years old. Food is a unique experience at Sheraton Somabay, where a variety of cuisines are provided all day long through different restaurants and bars such as L'Abydos Brasserie, L'Emporio Ristorante, Copper Crescent Grill and the Beach Hut. The Sheraton Somabay Convention Center has five meeting rooms that can accommodate up to 800 guests. With the Sheraton's exquisite culinary staff, incomparable service, and stylish décor, the hotel caters to all kinds of events and makes special occasions unforgettable experiences. ... more   less 
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Also Known As:
Sheraton Soma Bay Hotel Soma Bay

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