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All reviewssocial hourevening receptionbeer and winehot tubfull kitchenpull out sofapotatoesstaff was very friendly and helpfulbedroom suitebreakfast staffshort drivewould highly recommend this hotelcomplimentary breakfastbusiness tripfitness centercomfortable bedsshopping and restaurants
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Reviewed 13 June 2018

We stayed there with our kids (ages 8 and 3) for a family wedding nearby. I cannot express how happy we were with our stay. The rooms were clean and comfortable, the gym was well-equipped, the executive center was well organized, the breakfast buffet was delightful, and the pool was a kid favorite. But what set our stay apart from other hotel stays was the staff. The MVP award goes to the GM, Chris, who drove us to the wedding reception in Rochester on his way home from work, in his own car, giving us a well-informed and interesting mini tour of the city on our way there. Chris gave us amazing hospitality in an industry that often forgets that personal touch.

  • Stayed: June 2018, travelled with family
    • Cleanliness
    • Service
Thank farf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 June 2018

The facility was very clean and spacious. The bed was very comfortable with very nice pillows. We had a great sleep since it was so comfortable, as well as being quiet. We also were traveling with our Golden Retriever and that made it a plus to be able to stay with him. The $75 pet fee is assessed for your stay. We did not mind having that fee for the 2 nights we stayed because it was so clean, comfortable and up to date in the rooms.

  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Homewood Suites by Hilton
Thank 727marlenen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 May 2018

Not what you expect in a Homewood. Better options in the area. Service is poor and provided no benefits for hotel Hilton honors status. Stayed at many Homewood properties and usually happy but not this time.

  • Stayed: May 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Homewood Suites by Hilton
Thank mvishion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
goyettecl41, General Manager at Homewood Suites Rochester - Victor, responded to this reviewResponded 31 May 2018

Dear mvishion,

Thank you for taking the time to write a review on your recent stay.

I want to say how sorry I am that we let you down. We strive to provide all our guests a wonderful experience and I'll use the feedback provided to see how we can be a better hotel.

I have shared your review with my team and can assure you what you experienced was an exception and certainly not our normal.

Sincerely,

Chris

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 May 2018

Excellent selection of rooms, choices of 1 or 2 bedrooms or a king bed suites all with kitchens.Evening light meal with beer and wine is quite the bonus, not to mention a hot breakfast wach AM. Location is minutes away from very good shopping and a good selection of restaurants.

Stayed: April 2018
Thank rrjd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 May 2018

The hotel is very clean and the staff are friendly and helpful. The breakfast buffet is excellent compared to any other similar type of hotel. The location is great for restaurants and our entry point for Finger Lake vacations.

  • Stayed: May 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
1  Thank Joe L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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