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All reviewssocial hourevening receptionbeer and winehot tubfull kitchenpull out sofapotatoesstaff was very friendly and helpfulbedroom suitebreakfast staffshort drivewould highly recommend this hotelcomplimentary breakfastbusiness tripfitness centercomfortable bedsshopping and restaurants
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Reviewed 12 October 2017

The staff was very friendly and helpful. They always referred to me by name and made me feel welcome. The front desk staff provided helpful information about local restaurants and businesses and were always smiling. The cooks for breakfast and the evening social gathering were excellent and JR went out of his way to greet me each evening and make sure I had a good meal. Bob, the asst. manager, was also helpful and greeted me when we would pass in the lobby or dining area. He even went out of his way to get me condiments for my Oktoberfest snacks and asked if I needed another drink as the kitchen staff were cleaning up. Overall, the staff at the Victor, NY Homewood Suites is excellent. I will definitely stay here again when in Rochester and recommend to friends and coworkers to do the same.

  • Stayed: October 2017, travelled on business
    • Value
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Review collected in partnership with Homewood Suites by Hilton
Thank 314josephe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 October 2017

Very clean and great service! Staff was always very helpful with suggestions on places to go see shop at eat at. I had an issue with my car and the front desk was very helpful looking up several different options for me to go to to get my car fixed.

  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank Karen P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 October 2017

I spent 4 days and 3 nights in this hotel and did not have a single complaint!

The rooms are very spacious, have a microwave, stove, full refrigerator w/ freezer, plates and utensils, etc.

Our group that was up in NY for a wedding had a total of 6 rooms and everyone loved it!

  • Stayed: September 2017, travelled with family
    • Sleep Quality
    • Cleanliness
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Thank Landon P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 October 2017

I usually book Hilton Hotel Brands while traveling for work due to the Honor Program. I try to check in the night before and pick my own room, as I prefer high floors so I can keep the curtains open. I could not find any rooms available other than on the first floor and called the hotel to explain my issue. I spoke to Brad, who was very friendly and stated he would take care of everything, and he did!! I checked into a room on the top floor on the side of the hotel away from the hotel. Upon check in, the staff was smiling and very friendly. I have stayed in many Homewood Suites, is this the most up to date, No, it was a bit dated, but the room was clean, showers hot and air conditioners worked well. Breakfast and Social Hour food was on par for Homewood Suites. I was very impressed by one of the managers who greeted each guest and chatted for a minute or two during the social hour, this is the first time this happened. The management of this hotel sets a great example of hospitality, which is reflected in their staff.

  • Stayed: September 2017, travelled on business
    • Value
    • Sleep Quality
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Thank SDM673
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 September 2017 via mobile

We stay here a couple of times a year and it’s always good. As per most Homewood Suites, the rooms are comfortable and clean. Try to stay on the side away from the Thruway. Very convenient location for us...near Thruway and Eastview mall.

Stayed: September 2017, travelled with family
Thank hjfoley49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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