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Reviews (277)
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All reviewssyracuse airportfront deskpark and flyfrequent travelerthe maintenance manthe shuttle driverearly flightbed was comfortablethe holiday inn expressstay at this hotel againhome away from homecleaning staffcoffee makerfitness roomstate fairstayed here for one nightnice stay
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13 - 18 of 277 reviews
Reviewed 10 October 2017

Great staff ,everyone had a positive attitude. Showed us a great place to eat. Room was clean. Close to everything. The shuttle service came in very handy. I would stay again. It's the little things that made a difference.

  • Stayed: October 2017, travelled with friends
    • Location
    • Rooms
    • Service
Thank Todd W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megan C, General Manager at Candlewood Suites Syracuse Airport, responded to this reviewResponded 27 October 2017

Todd W,

Great Staff for Great Guests! Whooo Hooo! Your positive feedback is how we continue our success with our positive team players! I am so happy you were able to use our complimentary shuttle service and that you received a well rested night in a nice clean room. We hope to see you again soon!

Meg Campbell - General Manager

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Reviewed 18 September 2017

Great place for a couple of lovebirds or small family to feel as if they're experiencing a bit of European retreat (in Syracuse, no less). Free DVDs, popcorn, a deliciously quaint kitchen area, dishwasher, stove, coffee and cushy beds with plush bedding. Full fridge (for the dining-in crowd) and great bathrooms stuffed with sumptuous towels. Little shop of goodies off the lobby with games, and toiletries, too. Feels seaside resort and a bit high-end except the bill. Staff warm and friendly. (The bit worn around the edges feels like the condo rental at the shore, so complaints are a bit persnickety.) Highly recommended.

  • Stayed: August 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank jackefrost
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megan C, General Manager at Candlewood Suites Syracuse Airport, responded to this reviewResponded 20 September 2017

Jackefrost,

It seems like all we were missing with the ocean view! It is great to hear so much positive feedback, it really is retreat! We provide everything to make it your home away from home! Let us know the next time you are in town and we will roll out the ocean view curtains! Thank you so much for taking the time to provide your highly recommended review, we look forward to seeing you again soon in the future!

Meg Campbell

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Reviewed 15 September 2017 via mobile

We booked this room at the last minute as we were forced to stay near the Syracuse Airport due to baggage problems.
Check-in was quick and easy, although this hotel does not offer king-size beds as an option (queen or doubles only).
Room was small with most real-estate going to a kitchenette area. Queen bed abutted the wall on one side, so not easy to access for two.
Room was clean; plenty of towels and pillows.
Nice last minute stay but would not stay again.

Stayed: September 2017, travelled as a couple
Thank Debra K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megan C, General Manager at Candlewood Suites Syracuse Airport, responded to this reviewResponded 17 September 2017

Debra K,

I'm happy to see we were able to accommodate you for your last minute needs in the Syracuse Area. As a Candlewood Suites we are an extended stay property and all of our rooms are equipped with full kitchenettes. I am sorry to hear the bed was not as feasible as you had hoped and we re working on a way to better accommodate our guests with the beds being so close to the wall. I appreciate you taking the time to leave us your feedback and hope you will give us another chance if you are ever in the Syracuse area again.

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Reviewed 14 September 2017

We stayed in this place for one night on our way to Alexandria Bay, New York in September 2017. We stayed in two rooms (5 of us) both with kitchenette. Kitchenette was well stocked with utensils and wash clothes. The entrance to this hotel from the highway is not very obvious. You have to really look for it to find it. This place has a worn out look and can do with a little upgrade. In our room water was leaking from the refrigerator and pooling near the door which we reported to the front desk next morning. The morning staff was friendly and helpful. May be OK for a brief stay.

  • Stayed: September 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Santhanam P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megan C, General Manager at Candlewood Suites Syracuse Airport, responded to this reviewResponded 17 September 2017

Santhanam P,

It was a pleasure having you all with us for your brief stay passing through. We are in the process of upgrading the hotel and hope to see you on your next visit to show you the great progress we are making! I hope you enjoyed the beautiful ABAY!

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Reviewed 31 August 2017 via mobile

Booked The Room last minute through Nancy so wife and I could attend New York State Fair. Stayed in room 227 just re done beautiful job. Every time we stay there they make you feel at home would not stay in another hotel in Syracuse if ever stuck call Nancy or Megan they will help you out.

Stayed: August 2017, travelled with family
Thank BlakeRichardson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megan C, General Manager at Candlewood Suites Syracuse Airport, responded to this reviewResponded 4 September 2017

Blake!

I hope you enjoyed the fair as much as you did the hotel! As always thank you for being such a loyal guest and sharing your great feedback. We look forward to seeing you again soon for some great SU football home games!!

Meg Campbell

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