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“Less than expected”

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Holiday Inn Saratoga Springs
Ranked #15 of 34 Hotels in Saratoga Springs
Certificate of Excellence
GreenLeadersBronze level
Reviewed 23 October 2011

We prepaid for a room with one king size bed and, upon arrival, found we had been given a room with two double beds. Were told this was the only room they had, which we knew to be incorrect because we had other members of our party staying there who were given a king bed on their double bed reservation. Rooms were antiquated, particularly the bathrooms. Biggest factor in its favor was that they played the out of town football game! If we revisit Saratoga we'll stay at the Adelphi or another of the Victorian hotels.

  • Stayed: October 2011, travelled as a couple
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1  Thank RoseSox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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433 - 437 of 525 reviews

Reviewed 16 October 2011

Stayed here for a conference. The hotel looks a bit dated from the outside but the Inside is suprisingly nice and updated. The rooms are big and comfortable and clean. Also the food we had was really good.

I stayed at the Hilton last summer and I thought the rooms here were way better.

  • Stayed: October 2011
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1  Thank TBradz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 September 2011

I travel extensively both on business and pleasure, and have never been treated as rudely as I was last weekend while attending an event at Skidmore College. I had made reservations for two rooms for my family and I. I guaranteed them with my credit card, and when we showed up after a long day, were informed by the lady at the front desk that they didn't have a room for me, and it wasn't there fault. She was unapologetic and not the least bit helpful. When I called the general manager two days later she passed me off to the customer service person, who refused to discuss their mistake, referred me to an 800 number and rudely hung on me.
I have stayed at a number of fine hotels in Saratoga over the past few years, so happily there are lots of alternatives from the Holiday Inn.
Stay away at all costs.

  • Stayed: September 2011, travelled with family
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3  Thank PSCMarblehead_MA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gavin L, Owner at Holiday Inn Saratoga Springs, responded to this reviewResponded 6 October 2011

We disagree with this guest's discription of events. Despite having an issue with his reservations, the guest was accommodated with the 2 rooms he needed. One reservation was given a free upgrade and the other was given a 30% discount. Unfortunately these reservations were made off site and done so incorrectly causing one room to cancel out because the credit card was not attached to it. We make every effort to accommodate guests needs no matter where the error was made and did so in this case as well.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 September 2011

Arrived during wedding had no available parking. Staff very nice and helpful. Hotel needs updating. Great location but kind of pricey.

  • Stayed: June 2011, travelled with family
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Thank sunseekerMi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 September 2011

good location!! friendly employees!
Will be back! We had good time!

  • Stayed: April 2011, travelled with family
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Thank tsn024
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Saratoga Springs

Address: 232 Broadway, Rt. 9, Saratoga Springs, NY 12866-4253
Phone Number:
Region: United States > New York > Saratoga Springs
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Saratoga Springs
#4 Green Hotel in Saratoga Springs
#9 Romantic Hotel in Saratoga Springs
#10 Family Hotel in Saratoga Springs
Price Range: $184 - $307 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Saratoga Springs 3*
Number of rooms: 168
Official Description (provided by the hotel):
Take a video tour of our hotel. The Holiday Inn Hotel Saratoga Springs is a full service hotel & conference center located in the historic downtown district of Saratoga Springs, a short walk to shopping, great restaurants & entertaining nightspots. We are close to all major attractions and within walking distance to the historic Saratoga Race Course and the Canfield Casino, Saratoga Spring's most popular wedding venue. Bookmakers Restaurant and Lounge serves breakfast, lunch and dinner and offers American cuisine as well as light offerings. Breakfast buffets are available during the summer months, on Sundays & Holidays. Banquet and meeting accommodations are offered for groups of 10 to 800 people in 6 spacious rooms. The historic Congress Park adjoins to the hotel property... ask about a park side room. Our indoor pool and heated outdoor pool complex is a popular favorite for families and sunbathers. Keep fit in our 24-hour exercise facility. Free high-speed internet access and Wi-Fi is available in guest rooms, Bookmakers Restaurant, all meeting rooms and even the pool areas! Our 24-hour business service center is open for coping, faxing, internet use and all business needs! We offer free courtesy van service within 5 miles of the hotel to our convention center, area businesses & attractions and the Saratoga Amtrak/Bus Station. Enjoy seasonal dining on our Broadway patio complete with firepit. ... more   less 
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Also Known As:
Holiday Inn Saratoga Springs Hotel Saratoga Springs
Saratoga Springs Holiday Inn

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