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“Very friendly staff and clean”

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Fairfield Inn & Suites Rochester West/Greece
Ranked #9 of 29 Hotels in Rochester
Certificate of Excellence
Reviewed 8 August 2017

We stayed here for 10 days with two small children so it was a long and very trying at times with the little ones. The staff was always very friendly and extremely accommodating. The room was very clean and comfortable. The beds were comfortable. The breakfast was nice with variety of items including pastries, eggs, fruit, cereal. The pool was small but the area was very clean and well maintained. We also used the washer and dryer several times and it was great. It was in a great location.

Only complaint was that the room was pretty small for 4 people, but that was our fault not theirs as I'm sure we could have booked a suite or something. The bathrooms were very small and difficult to shut the door with even one person in there. I would also suggest that they put more than 2 very small garbage cans in the rooms, perhaps larger ones? Also, a recycling garbage can would have been nice. Overall enjoyed our stay and highly recommend.

Room Tip: Family friendly
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  • Stayed: July 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank lataskata
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew K, General Manager at Fairfield Inn & Suites Rochester West/Greece, responded to this reviewResponded 11 August 2017

Hi Lataskata,

Thank you for the glowing and detailed review. We greatly appreciate your honest feedback. We glad you found our accommodations clean and comfortable and you enjoyed the on site laundry and fresh hot complimentary breakfast buffet. We do also offer same day dry cleaning services for our guests. We understand your feedback to have larger trash cans and recycling bins in the room. We're always happy to provide large trash bags upon request and we do have plastic bottle recycling boxes at each entrance/exit of the hotel.

We're glad you enjoyed your visit and please do come see us again the next time you are in Rochester. Our Suites do offer a lot more space.

Safe Travels,
Matthew Kasperski
General Manager

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12 - 16 of 129 reviews

Reviewed 30 July 2017

Only one night here but it satisfied my needs- safe, clean and comfortable. Jared made the check in easy and smooth.
My room was clean and well suited by my business needs. Good desk space with lots
of lamp base plugs for electronic gadgets. The bed was comfortable. The bathroom was a bit small but worked fine for me traveling solo.
A mini fridge and microwave is provided.
The breakfast offered was better than average with fresh fruit, eggs, and the normal cereals. The juice was watery, but the coffee was very good. The breakfast area is large and well divided with multiple TV's to keep you informed. Breakfast staff kept items well stocked.
I would stay at this hotel again.

  • Stayed: July 2017, travelled on business
    • Value
    • Rooms
    • Service
Thank Jodnay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew K, General Manager at Fairfield Inn & Suites Rochester West/Greece, responded to this reviewResponded 31 July 2017

Hello Jodnay,

Thank you for taking the time to share feedback from your recent visit. We are glad you found a rooms adequate for your business needs. We've found that the moveable desk is a nice perk so you can set up in the best spot possible to be productive. Yes, the power plugs in the lamps add flexibility to meet your charging requirements as well. It is good to hear you enjoyed our complimentary fresh hot breakfast buffet and high level of service as well!

We appreciate your loyalty and look forward to your next visit!

Safe Travels,
Matthew Kasperski
General Manager

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Reviewed 16 July 2017 via mobile

We stayed for the weekend because of a friends wedding in the area. I can't say a bad thing about the place- just like other new Fairfields. It was clean, convenient, and the beds were comfortable. Free breakfast is always a perk. I'd return!

Stayed: July 2017, travelled with friends
Thank ds143
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew K, General Manager at Fairfield Inn & Suites Rochester West/Greece, responded to this reviewResponded 17 July 2017

Thank you so much for glowing review! We greatly appreciate your comments and Thank you for choosing our hotel. Glad to hear you enjoyed your stay and congratulations to your friends on their wedding!

We look forward to your next visit to our area.
Safe Travels,
- Matthew Kasperski
General Manager

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Reviewed 6 July 2017 via mobile

We had a great overnight stay while traveling. All of the staff were smiling and helpful. The pool was small but clean. Rooms were clean, beds were very comfortable. We enjoyed the breakfast and having coffee and tea available 24/7. I would stay here again.

Stayed: July 2017, travelled with family
Thank gandycat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew K, General Manager at Fairfield Inn & Suites Rochester West/Greece, responded to this reviewResponded 7 July 2017

Hi Gandycat,

Thank you so much for the kind comments and for taking the time to review our hotel. As we pride ourselves on exceptional service, we are glad to see our efforts appreciated. Our team works hard to, and it'll be my pleasure to pass your comments along to our staff.

We look forward to your next visit!
Safe Travels!
- Matthew Kasperski
General Manager

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Reviewed 5 July 2017

Stayed here when going to a U of R graduation - convenient location for getting to the campus. Hotel was basic, MAJOR error on check in - I was given a room card for a room already occupied. When opening the room I'm not sure who was more shocked - the person in the room or me. This was a major security breach. I was quickly moved to another room, and the manager did call me later to explain how this might have happened and discounted my room significantly. No further confusion. Breakfast was typical for Fairfield - appreciated the cooked oatmeal.

  • Stayed: May 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Mary J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew K, General Manager at Fairfield Inn & Suites Rochester West/Greece, responded to this reviewResponded 7 July 2017

Hello Mary J,

Thank you for taking the time to review your experience at our hotel. Graduation time here in Rochester is a very busy time of year and we greatly appreciate you choosing our hotel from all the options.
Please again accept our apologies for the confusion when checking in. We understand how shocking it can be when something unexpected like that happens in a hotel. We never want any of our guests to feel unsafe while enjoying our accommodations.
We're glad to hear the rest of your stay met your expectations of the brand, and that you appreciated the fresh cooked oatmeal and topping bar. We strive to provide fresh and healthy choices, along with some sweet ones, to appeal to our guests who expect value on the go.

Thank you again for choosing our hotel, we hope we'll have the opportunity for redemption the next time you are in the Rochester area.

Safe Travels,
Matthew Kasperski
General Manager

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Additional Information about Fairfield Inn & Suites Rochester West/Greece

Address: 400 Paddy Creek Cir, Rochester, NY 14615-2649 (Formerly Courtyard by Marriott Rochester West / Greece)
Region: United States > New York > Finger Lakes > Rochester
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Rochester
Price Range: $124 - $203 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Fairfield Inn & Suites Rochester West/Greece 3*
Number of rooms: 78
Reservation Options:
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Also Known As:
Courtyard By Marriott Rochester West / Greece Hotel Rochester
Rochester Courtyard
Rochester Marriott

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