I was in town for business and popped in here for a few beers. I was happy to see Lagunitas IPA on tap, it’s a favorite. Nicole, my bartender was professional, attentive, and entertaining. I’ll be back for sure.More
- Free Wifi
- Free Parking
I was in town for business and popped in here for a few beers. I was happy to see Lagunitas IPA on tap, it’s a favorite. Nicole, my bartender was professional, attentive, and entertaining. I’ll be back for sure.MoreShow less
Dear Deron W,
Thank you so much for your review of our ROC Burger Bar. We very much appreciate it. Nicole is an asset to our team and I am very happy to hear she took great care of you. We hope to see you soon!
Jessie, Penisha and Daejah are all great representatives of the hotel. They give great advice on local restaurants and shops. They keep me coming back!
The rooms are also clean and good size. The view of the river is a bonus!
Dear Valued Guest,
Thank you for your loyalty and for taking the time to review our hotel! Jessie, Penisha and Daejah are definitely our shining stars, , thank you for mentioning them! We hope to see you again very soon!
To: Erin Breen
Catering Manager/ Rochester Riverside Hotel Staff
120 East Main St Rochester, NY
I am writing on behalf of the entire Xxtreme Ent Team as well as every participant in the Rep Your Brand Fashion that occurred Sunday March 25th 2018.Thank you to all the wonderful staff for making our First Annual event an event of a lifetime. People were still raving about it weeks later. The event space, the bar set up and easy access to our reserved event space were spectacular. Everything Erin assisted us with was impressive. Your staff was extremely attentive and treated us impeccably.
We cannot thank you enough for everything. We couldn’t have had a more perfect set up anywhere. We will refer your hotel to everyone who is looking for great service. Future business is a must.
Xxtreme Ent Team
April 4, 2018
Dear James George,
Thank you for taking the time to share your feedback about the Rochester Riverside Hotel. It was such a delight to know you were satisfied with our service and facilities. Your kind words about Erin are greatly appreciated. Thank you again for being our guest, and we hope to welcome you back in the near future.
I love staying here. I feel like this is my second home thanks to Clarissa, she always greets me with a smile and really makes me feel welcome. Thanks Clarissa your the greatest! Looking forward to seeing your smile again soon.
Dear Valued Guests,
Thank you for your feedback in regards to your most recent stay with us! I appreciate you taking the time to let us know how much you enjoyed your second home. I will share your positive experience with my staff including Clarissa. We look forward to seeing you again in the future!.
I was first welcomed by Taj, who greeted me at the airport. He was very informative and provided my colleagues and me with suggestions of numerous places to visit during our stay while providing great musical selections. Then, Jessie at the front desk assisted us with check-in. As a flight attendant, I am accustomed to staying at hotels and experiencing all types of service. Jessie went above and beyond by assisting me with recommending places and ordering late night food for me. The supervisor and staff working the night shift are always pleasant and accommodation to their guest needs.
I look forward to returning soon!
We are pleased that you shared your wonderful comments about your recent stay at our property. We strive to go above and beyond in our customer service and I am glad to hear that Taj, Jessie and other staff members made you feel very welcome here. I will definitely share your kind words with the entire team. We look forward to serving you again soon!
The best things about this hotel are location, price, excellent included breakfast, Clarissa at the front desk, two free drinks served by Nicole one of the best bartenders I have met, and of course, the view of the river. The rooms are a bit dated and the elevators were broken so had to ride service elevators which didn’t bother us. Parking is very convenient but not included. Signage could be better. Overall well worth the price!
Dear Valued Guest,
Thank you for taking a moment to share your experience. I am happy to hear that you enjoyed your stay and that the staff was able to provide you a positive experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter every time.