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Country Inn & Suites By Carlson, Rochester-Pittsford/Brighton, NY
Ranked #10 of 29 Hotels in Rochester
Certificate of Excellence
Big Flats, New York
1 review
“Dining Staff”
Reviewed 2 April 2012

Every morning my family got a very cheerful greeting from Lisa and Bobby in the dining room. They were extremely pleasant and friendly, the service was fantastic and the food amazing!!!

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kirsten V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHIEMonroe, General Manager at Country Inn & Suites By Carlson, Rochester-Pittsford/Brighton, NY, responded to this review, 3 April 2012
Kirsten V,

Thank you for your kind review, we are delighted that you enjoyed our stay with us and enjoyed our breakfast. We look forward to seeing you and your family again on your next visit to town.

Brian Ugorek
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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296 reviews from our community

Traveller rating
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    93
    56
    18
    11
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142
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65
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
New York City, New York
Level 4 Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 20 February 2012

We have stayed here many times, since our children live in the area.

Rooms are spotless, hotel staff is courteous and accommodating, breakfast buffet is lovely!

Location is so convenient..near Wegman's, all the shops and a must to go to Pittsford and the canal.

Room Tip: The rooms away from the breakfast area are the best.
See more room tips
  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Cyndy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHIEMonroe, General Manager at Country Inn & Suites By Carlson, Rochester-Pittsford/Brighton, NY, responded to this review, 24 February 2012
Dear Cyndy H,

Thank you for your kind words about your stay with us. I am glad this location works well for you when you come visit your children. I lookforward to seeing you with us again on your next trip to Rochester.

Brian Ugorek
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minneapolis, Minnesota
Level 4 Contributor
32 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 29 November 2011

I stayed here with my mother for 5 nights while spending Thanksgiving with relatives who live very close by. The location of this hotel is very good for someone with a car. It's on a major street that is not conducive to walking, but within a mile are the fine Wegman's supermarket and food bar, a large strip mall with movie theater, a large and welcoming Barnes & Noble bookstore to spend some quiet hours, and just farther down Monroe to the south, a wonderful old street of small businesses and non-chain restaurants. Very close by, with free parking at the Jewish Community Center, is access to the impressive trail way along the Erie Canal, part of a bike traill system that runs all the way to Niagara Falls.

We enjoyed our stay and appreciated the generous free breakfast, free hot coffee and tea at all hours, free wifi, excellent cleanliness, and very welcoming staff. The downside is an infrastructure that shows poor or cheap original construction -- very poor sound insulation (showers next door were like a roar), creaky floors, slow drains, and a shower head that was either needle-sharp or just a big glug of water pouring down on you.

Don't get me wrong, we would most likely choose the same place again to visit the same family. The downsides were not overwhelming, just disappointing.

  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank MN_Hope
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Centereach, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 November 2011

The room was very nice, but every morning I received a big hello from the Lisa and Bobby in the dinning room. They were always very pleasant, and started my day out on a great note

  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank louise S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portage MI USA
Level 3 Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 20 September 2011

Reasonable hotel, way too expensive. Good breakfast though. Excellent Italian restaurant across the street (Marco's $$$$) and very good Japanese restaurant same side as the hotel. Downtown Rochester on Labor Day Sunday was desolate, depressing.

  • Stayed September 2011, travelled on business
    • Value
    • Service
Helpful?
Thank gyar27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson, Rochester-Pittsford/Brighton, NY

Property: Country Inn & Suites By Carlson, Rochester-Pittsford/Brighton, NY
Address: 2835 Monroe Ave, Rochester, NY 14618 (Formerly Holiday Inn Express Rochester)
Phone Number:
Region: United States > New York > Finger Lakes > Rochester
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
#12 Business Hotel in Rochester
Price range (per night): $142 - $221
Hotel Class:3 star — Country Inn & Suites By Carlson, Rochester-Pittsford/Brighton, NY 3*
Number of rooms: 67
Official Description (provided by the hotel):
Welcome to the Country Inn & Suites By Carlson, Rochester - Pittsford/Brighton, where guests are treated to comfortable rooms, thoughtful services, and a friendly atmosphere. Situated in the Brighton/Pittsford area is near major interstates 590, 490, and 390 plus the NYS Thruway I-90. The hotel's location in Rochester, New York is also convenient to the Greater Rochester International Airport (ROC) and lies within walking distance of fantastic shopping and dining at Pittsford Plaza and the flagship Wegmans Supermarket. During your stay, enjoy free high-speed wifi internet access, fitness center, a 24-hour business center and the complimentary, hot breakfast buffet. You can also easily visit the University of Rochester, the Rochester Institute of Technology, Nazareth College, and Seabreeze Amusement Park, all of which are a short drive from the Country Inn & Suites. ... more   less 
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Also Known As:
Holiday Inn Express Rochester Hotel Rochester
Holiday Inn Rochester
Rochester Holiday Inn Express

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