I am traveling on business and wanted to collect Rewards points to use for the upcoming weekend for my son's AAU tournament. The lobby is much more like a foyer. The staff are unkept and look dirty themselves. This is the second time I stayed here and each time there was not anyone at the desk to greet me. I had to yell out for someone to come and they acted bothered. This trip I was put on the 5th floor in a "suite". The walls were dirty with scuff marks and grime on it. The room was just slightly bigger than a normal room with an old half partition, clearly from the 70's; full of cigarette marks, scuff marks and dirt. The mirrors were full of dust. The vanity in the bathroom was the only thing updated. The tub had black grime on the bottom of it. When I told the girl at the front desk about it, she came upstairs and said "oh that's just a stain, there's nothing we can do about that, just use the bath towel as a mat." The couch in the room looks like it should be on someone's curb to put out as trash. It is extremely dirty with VISIBLE stain and dirt marks on it. I wouldn't dare open it. My sheets had a stain on them, the microwave didn't work. What more can I say? If I wasn't so tired from my long travel and busy work day, I would have checked out and into the much better Holiday Inn Express just a few doors down. DON'T STAY HERE!! AND PLEASE LOOK AT MY PHOTOS!!
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- Also Known As:
- Comfort Inn West Hotel Rochester
- Comfort Inn Rochester
- Rochester Comfort Inn