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All reviews continental breakfast great place to stay butterfield lobby ny roomy
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Reviewed 21 June 2016

Everything about the inn showed that the owner cares about their guests' comfort. What a welcome change from the chain hotels! Each room is unique. The hostess/manager was very helpful with suggestions of places to enjoy in the area. The outdoor seating area was lovely (there's a fire pit but we didn't use it)). Healthy breakfast with fresh fruit, yoghurt and granola and delicious coffee cake (well...maybe not so healthy). We enjoyed our stay and recommend the Brookins Inn.

Room Tip: Each room is unique and beautifully appointed.
  • Stayed: June 2016, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank AthenasMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrookinsInn, Owner at Brookins Inn and Suites, responded to this reviewResponded 24 June 2016

Thank you! Thank you! Thank you! We hope that you will be able to visit us again so that we can show you more of the wonderful things to do in and around Newfane.



Sincerely,


Bev

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2016

Brookins Inn was absolutely lovely! The room was very comfortable, great Jacuzzi tub, and quite courtyard to enjoy. Owners were attentive, accommodating and welcoming. Would absolutely stay there again.

Room Tip: We had the only room with a Jacuzzi tub. Quiet courtyard and small porch right outside room door.
  • Stayed: May 2016, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Dave H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrookinsInn, Owner at Brookins Inn and Suites, responded to this reviewResponded 24 June 2016

So sorry for the delayed response. We are so happy that you enjoyed your stay with us and can't wait for your next visit. The Roosevelt Room is my favorite.


Sincerely,

Bev

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Reviewed 27 December 2015

the room was beauitful peace and quiet and cozy. the staff was very nice and to please and help you in any way they could.ill for sure plan on going back. the food was very good . its nice that they have coffee and snacks and microwave for you in the front room

Stayed: December 2015
Thank Karen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrookinsInn, Owner at Brookins Inn and Suites, responded to this reviewResponded 29 December 2015

Thank you so much for choosing the Inn and spending your Christmas Eve with us. I will be sure to pass your kind comments to our staff and we will look forward to your next visit. Happiest of New Years to you.

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Reviewed 16 July 2015

The rooms are nice, with decent amenities, and they are large and commodious enough. But, everything is done by the numbers, with all personal contact absent. Yes, you can have coffee, but it is by Keurig, and never special. Yes, the bed gets made up, by persons unknown and unseen, and you might as well be on the moon. Creepy, when you think of it! The little courtyard was nice, and we enjoyed conversation and wine with our families and friends... but there was no one to consult about restaurants, wines, special things.

  • Stayed: July 2015, travelled on business
    • Location
    • Cleanliness
    • Service
Thank Robert S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrookinsInn, Owner at Brookins Inn and Suites, responded to this reviewResponded 18 July 2015

We apologize that you did not receive the personal touch that we pride ourselves on. I know that you were very busy while visiting us and tried to catch up with you on several occasions and was not successful. We hope that you will come visit us again in the future and please let us know what we can do to make your stay more enjoyable.



Warmest Regards,


Bev

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Reviewed 20 May 2015 via mobile

We stayed for 2 nights while visiting family for a wedding. The Inn is in a small town in the heart of apple country and the orchards were in full bloom....amazingly beautiful.
The Inn is well appointed with many nice touches, the building dates back to 1892 and is fully restored. The Innkeeper was very friendly and helpful. Very lovely and upscale place we would certainly visit again.

Stayed: May 2015, travelled with family
1  Thank Jim C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrookinsInn, Owner at Brookins Inn and Suites, responded to this reviewResponded 27 May 2015

So pleased that you enjoyed our area as much as we do. The apple blossoms have been just magnificent this year and so glad that you were able to experience them. Thank you for your kind words about the Inn and I will be sure to let Sue know that she helped to make your stay with us a memorable one. We hope to see you again soon.

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