After thirty years I spent my last night at this hotel. Under Comfort Inn management this location was my "second home" with a family of long standing experienced support staff. The current "Lucky" Days Inn manager has difficulty keeping cleanliness, service and staff. I booked my last reservation three days ago--note I didn't I spent my last night even though I requested my reservation be guaranteed for the late arrival of my flight. At 2:15 AM yesterday morning there was no record of my reservation nor a room. The manager had done the night audit and 12:30. I requested she check if I'd been billed. She found that yes I had and assigned to room 228 apologizing as she handed me the key saying she had never had training when she took the job two months ago. Key in lock, door opened but was restrained by safety lock--someone else had my room! I ended up leaving a note to the Lucky Manager and drove the three hours home. He did not call or return the two calls I made telling the clerk I would like to him rather than immediately contacting Trip Advisor. So if you still think about trying this great location watch out for the dirty concrete particles on narrow stairway to second floor as there is no elevator.
- Official Description (provided by the hotel):
- Our rooms have been recently renovated and are beautifully appointed, each designed with in room phone lines, free high speed internet access, complimentary HBO, a microwave, refrigerator and LCD 32' flat screen TVs. We also offer an excellent upscale full complimentary breakfast and exercise room. We offer free shuttle services to the Albany Airport, local restaurants, and nearby shopping facilities. ... more less
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- Also Known As:
- Comfort Inn Airport Hotel Latham
- Comfort Inn Airport And Conference Center
- Comfort Inn Latham
- Latham Comfort Inn