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All reviews rooms are small sales manager room was clean continental breakfast budget hotel off the highway great price would stay here again fridge and microwave albany airport night's sleep waffles front desk staff one night stay business trip chris krishna
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Reviewed 7 June 2017

Good location - easy access yet kinda seclude for city location. Facilities a little worn, Staff friendly, continental breakfast a little sparse

Date of stay: May 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Microtel Inn & Suites by Wyndham
Thank Cheryl V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mic28255, Director of Sales at Microtel Inn by Wyndham Albany Airport, responded to this reviewResponded 7 June 2017

We thank this guest for this review and their stay. Since the comments lack detail , we will follow up .

All the Best,

Chris Steffens

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 June 2017

Wyndam is not a company that will match 3rd party rates like Marriot. That understandable considering I got my room for close to 30% off Microtels rate. What I didn't appreciate was the manner the desk person handled it when I asked. He was rude and condescending. Not enough to write them up for a bad review. Except the next day they shut off all the water at checkout to replace a hot water heater, and the same desk fellow was rude and condescending again when explaining the situation. It's little things like this clerks attitude that can help lose customers.

Date of stay: May 2017
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Microtel Inn & Suites by Wyndham
1  Thank kenk344
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mic28255, Director of Sales at Microtel Inn by Wyndham Albany Airport, responded to this reviewResponded 5 June 2017

We are thankful for this review but We can not find this guest's folio for the stay mentioned. There was a removal of a water heater last week in which the water had to be shut off for a 4 hour time period. I invite this guest to call me . apparently we need to work more to obtain our normal high satisfaction as noted in previously reviewed stays

All the Best,

Chris Steffens
Sales Manager
518-782-9161

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 May 2017

2 Adults on a small double bed...134.00 Yikes!
I forgot my hairbrush and prescription motion sickness patch, called the next day, despite having a "lost and found" they weren't there. You would think finding a prescription it would be put in the managers safe for safe keeping...
It was also a little hard to find the location of the hotel, once we did it was convenient to the airport.

Date of stay: May 2017
Trip type: Travelled as a couple
1  Thank liznhummy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mic28255, Director of Sales at Microtel Inn by Wyndham Albany Airport, responded to this reviewResponded 1 June 2017

This guest rented a Handicap room with a single double bed from a third party on a sell out weekend for graduation. We invite future guests to call us directly to ensure their accommodations especially the size of the bedding which normally is queen size .
We do have a secured area for lost and found but in this guest's case , her items were not recovered. We have noticed that in the hurry to check out , quite often guest will mispack items only to discover them later. In some cases not until their next need to pack for a future trip. Its our hope that this is the case with this guest.

All the Best,

Chris Steffens
518-782-9161

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2017

Date of stay: May 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Microtel Inn & Suites by Wyndham
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
mic28255, Director of Sales at Microtel Inn by Wyndham Albany Airport, responded to this reviewResponded 30 May 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 28 May 2017

Very clean but small room. Good bed. Price was a good value for the area. Had a huge desk chair that didn't slide in under the desk and was constantly in the way. Smaller chair is needed.

Date of stay: May 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Microtel Inn & Suites by Wyndham
Thank Dave L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mic28255, Director of Sales at Microtel Inn by Wyndham Albany Airport, responded to this reviewResponded 30 May 2017

We thank this guest for this review and feedback about the chair, we will audit his Single queen bedroom and exchange his chair with our new armless office chairs.

All the Best,
Chris Steffens

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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