Had lunch here with my mother. Have been here on a couple of occasions. The fries are always great. The food is always fresh and hot and they have a case with fresh made bakery goods that are always fantastic. On this occasion though, I ordered a grilled cheese with ham that was on the menu along with a hot toast beef and swiss, ruben sandwiches and such. Above this is reads " the following sandwiches are served with fries." I get my sandwich and it has a cup of coleslaw on the plate and no fries. I ask the waitress where the fries where and she said it didn't come with fries. I told her that the menu said it did. She replied " everyone makes that mistake, they only come with the melts." She then proceeded to argue with me about the fries. She asked if I would like fries and I said yes. She put the order in and then to make matters worse....she comes back to the table and says " I know it doesn't come with fries, because I am the owners daughter." That is the last thing you say to an upset customer. You apologize for the misunderstanding...maybe just give them $2.00 worth of fries. You don't try and get the last word. And then to beat it all. We go to check out. The meal was good as usual and very in expensive at $17.22. I have her $30 and told her to just give me back $8.00. A good tip of $4.78. Well she gives me back $10.78. So I have to explain it to her and she acts like I'm trying to rip her off. So finally I just said give me $7.00 and I left. Needless to say. I will not be back. If she is the future of her fathers business, it won't be around long.
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