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All reviews petrified dunes dune star sundowner drive dinner buffet namib desert gondwana collection reception area sun downer red dunes air conditioning buffet style a lovely stay beautiful setting curio shop an oasis two night stay family room
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Reviewed 6 August 2017 via mobile

This is a good Lodge to stay with kids. However it is far from Sesriem ( Park entrance). It takes 1 hour until Sesriem and 2 hours until Sosusvlei.
Breakfast and dinner buffet in a reasonable level. We stayed in a family room which is really big but bathroom looks very old.

Stayed: July 2017, travelled with family
1  Thank Vera P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GondwanaCollection, Social Media Assistant at Namib Desert Lodge, responded to this reviewResponded 22 August 2017

Dear valued guests,

We would like to take this opportunity to say many thanks for taking your time to write this review, we appreciate your feedback and we will ensure best efforts to enhance service delivery and hopefully your next Namibian adventure will be a great success.

I am wishing you great days ahead! Greetings to your family. Kind regards, Koney

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2017

Plusses:
Nice houses, good beds, beautiful location, friendly staff
Minuses
Quite far from Sossusvlei, Not so great food, Accommodation pretty basic for the price.

An important point for us is that if you want small scale, personal and intimate this is not the right place. The Lodge has many houses and caters for several tourbusses full of tourists. This means you do feel a bit like a number.

Also, I feel that for an upscale location they could offer more activities.

  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank sjoerdl977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GondwanaCollection, Social Media Assistant at Namib Desert Lodge, responded to this reviewResponded 3 August 2017

Thank you very much for sharing your experience with us. We appreciate your kind words and we have taken note of your concerns and suggestions for further consideration.

We would like to wish you great times during your adventures and we hope your next visit to the property will be a remarkable success.

Yours in hospitality, Koney

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2017

The hotel is the only one situated inside the park - which allows for earlier driving out to the dunes and staying later - as one does not have to travel when the gate opens and be out before the gate closes. However, the lodge is very expensive. Service is very slow - and the parking arrangement is ridiculous. I can understand why it was imagined - but it does not serve the purpose. The hotel is also in need of a bit of TLC (maintenance).

  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Marliese B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GondwanaCollection, Social Media Assistant at Namib Desert Lodge, responded to this reviewResponded 3 August 2017

We would like to take this opportunity to thank you once more for making our property a destination of choice and for sharing your experience on this platform.

We are glad that you have made us aware of the difficulties that you have encountered; it is because of your story that we would be able to enhance our standards of service delivery.

Should you plan to visit again we are hoping to make your stay a lovely experience. Kind regards, Koney

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2017

This hotel offers wonderful views of red fossilized sand dunes. The entrance/reception and the restaurant both have a very charming atmosphere. The two pools (one under maintenance) are relatively large and surrounded by nicely shaded resting areas and there is also an outdoor TV-bar. Rooms are smallish and entirely lack the African style which characterizes the rest of the place; rooms consisting of identical concrete modules lacking personality. Breakfast was surprisingly poor. Staff was kind and forthcoming - but the hotel totally lacked information related to the Sossusvlei dunes (some 100 km away), which is puzzling as most people staying here do visit those fantastic dunes (and not all guests travel in groups). On the positive side, the hotel has invested in solar energy and also makes it visible with an informative display in the reception area. Overall, this is a place with many good qualities even if it does not apply to all aspects.

  • Stayed: June 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Pierre F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GondwanaCollection, Social Media Assistant at Namib Desert Lodge, responded to this reviewResponded 17 July 2017

Dear valued guest,
Thank you very much for taking your time to express your experience on this platform. It is such a great feeling to hear from you and we hope this was not the last we have seen of you. The property staff has taken note of your concerns and suggestions and they are hoping to make your next visit a stunning success.

Thank you once more for your advice! Well wishes with your travel plans. Kind regards, Koney

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2017

The location of the lodge is good. Only 5km off of the main road between Soussusvlei and Solitaire. We were greeted with a cool towel upon arrival, checked and taken to our room. We saw animals walking around the lodge as well as driving into the lodge, which was neat. Take advantage of their walking trails and ask for a map at reception. Although it was too cool to swim, there was a great pool area with two pools and lots of loungers, which we would have loved to enjoy. The spotlights on the petrified dunes at night were neat and there were millions of stars above! Wifi only available in the reception area and often filled with other people on their phones. The dinner was overpriced for what it was, but I guess they are able to charge what they would like because there is nothing else around. On the day we checked out, the maid knocked on our door at 7:15 in the morning while we were still asleep. As we packed up and were getting ready, she returned a few times to see if we were still there or not. We felt rushed out of the lodge and do not disturb signs would be helpful. Shower ran out of hot water almost immediately and we didn't shower one morning because the water was too cold.

  • Stayed: June 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Robhammer1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GondwanaCollection, Social Media Assistant at Namib Desert Lodge, responded to this reviewResponded 3 July 2017

Thank you very much for sharing your detailed insight with us. We are happy to hear from you and we are glad that you have made us aware of the difficulties that you encountered, we sincerely apologise for causing you such trouble.

Your suggestions have been shared with the housekeeping staff and property management and all have ensured best efforts to enhance the standard of service delivery.
We are hoping to see you again soon. Kind regards, Koney

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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