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Reviews (145)
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All reviewsparking lotfront deskwafflesgreat hotelbreakfast room iscasino hotelcomplimentary breakfasthot tubcomfortable stayquick walkgreat breakfast includedwent out of her waybacon or sausagepool areaclose proximityroom was spotlessborder crossing
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17 - 22 of 145 reviews
Reviewed 11 June 2017

We were looking for a cheaper option to the hotel at the casino and booked this instead. This property has all the amenities of the bigger hotel next door at a fraction of the price. The staff were all very friendly and the room we stayed in was super clean and comfortable. When we go back we will definitely stay here again.

Room Tip: 1st floor, south wing across from the pool is so quiet
  • Stayed: June 2017, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank Bill C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 13 June 2017

Dear Bill C,
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

Best Regards,
Kristen Walton
Assistant General Manager
Comfort Inn and Suites Akwesasne
518-358-1000
kwalton@tllodging.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 May 2017 via mobile

This hotel is one step up from a Motel Six
The whole property is filthy, starting with the grounds - trash in the parking lot, cigarette butts litter the landscape around the building. Then you step into the lobby and the carpet in front of the fireplace is dirty and should be thrown out. I don't think they ever vacuum the hallways or wash the floors at the entryways. Whoever manages this place must be blind not to see these things and obviously doesn't care. They can hang all the awards on the walls that they want, they must clean this place up before an inspection or this chain has low standards. My final comment is that whoever the last slob was that stayed in our room left their nails behind on the carpet next to the bed - guess the maid missed that - makes you wonder what else didn't get done. If this had happened at a reputable hotel, you would be comped a night - not here. The only redeeming feature about this hotel is that it is close to the casino and the employees are nice - the working employees not the manager - he or she never shows their face. If cleanliness is not a priority with you and you want a convenient place to have breakfast this is the place for you.

Stayed: May 2017, travelled as a couple
1  Thank dinervt11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim_Brann-CHA, General Manager at Comfort Inn & Suites, responded to this reviewResponded 7 June 2017

We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been addressed. We do hope you give us another chance as this is not the typical experience our guests are accustomed to.

Kind regards,
Jim Brann, CHA
General Manager

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Reviewed 9 May 2017

We have stayed here before, a few years ago, and we came back to enjoy the casino this time. Each time we've visited this hotel, our stays have been equally good. As in life, everything can't be perfect, on this last visit we noticed that the dead bolt lock did not work. We informed the front desk and they quickly moved us to the next room. Each room is very neat and clean. Breakfast is very good, which saved us from eating at the casino. My only request would that the breakfast hours be increased to 10am instead of 9, makes the morning a little rushed.

Room Tip: away from ice machine, which is near the elevator
  • Stayed: April 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank peter p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim_Brann-CHA, General Manager at Comfort Inn & Suites, responded to this reviewResponded 7 June 2017

Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. I hope your next stay is just around the corner, we're looking forward to seeing you again soon.

Kind Regards,
Jim Brann, CHA
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 May 2017

Finding this hotel was a nice surprise. Located on the grounds of a casino complex where there was plenty of food and of course a casino. This was a nice find as we wandered the area and some of the local hotels looked less than appealing. This was clean, had breakfast included and was a nice stopping point for the area.

  • Stayed: March 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank mikemurray2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim_Brann-CHA, General Manager at Comfort Inn & Suites, responded to this reviewResponded 4 May 2017

I am so glad to hear that we were able to offer you a refuge from your busy schedule. Lookingforward to welcoming you back soon.

Kind Regards,
Jim Brann, CHA
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2017

Needed a place to stay while working in Hogansburg. Great hotel, wonderful staff and good breakfast. Been staying here pretty much all month as well as January. Plan on being here for March also No regrets. Hotel has a great hot tub and pool. Wonderful king suites. Would recommend to all business and pleasure travellers.

Stayed: January 2017, travelled on business
Thank A V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wendi P, Assistant General Manager at Comfort Inn & Suites, responded to this reviewResponded 22 March 2017

Thank you for taking the time to review your stay with us. I am very happy to hear that our team made your feel at home. This is really one of the things that we try to maintain in our hotel. We are looking forward to visiting with you again in the near future!

Warm Regards,
Wendi Provost
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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