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All reviews stay there again room was clean continental breakfast bathroom fixtures working order no elevator walking distance flat screen front desk staff a great place to stay cadets refrigerator thayer cleanliness convenience ny fishkill
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Reviewed 1 July 2016

I rented a room for two nights while visiting West Point for business and pleasure. The rooms were comfortable and the staff friendly and willing to go out of their way to assist me. Frank provided outstanding service. I really appreciated his caring attitude.

  • Stayed: June 2016, travelled solo
    • Location
    • Sleep Quality
    • Service
Thank Gloria B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
motelguy102, Owner at West Point Motel, responded to this reviewResponded 2 July 2016

Everyone here at the West Point Motel would like to express our sincere thanks for your candid review of our hotel on TripAdvisor. We pride ourselves on providing the best service we can and the continuing improvements to our property through our guest rooms and property appearance. I will relay your appreciation to Frank when his next shift begins. Again, thank you for your kind comments and happy travels!

Sincerely,
Gus C. Koutsourades, Owner/Manager, West Point Motel, Inc.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2016

My husband and I just arrived home and I couldn't wait to write a review. We rented a room for two nights while visiting West Point for the Warrior Games. The motel was definitely more then expected. The room and the bathroom were VERY CLEAN, spacious, newly renovated and quiet. The motel was 3 minutes from the Military visiting center and West Point Military gates. The staff was friendly and suggested the Hacienda Mexican restaurant across the street for dinner which was fantastic. We truly enjoyed our experience and will definitely stay at this motel again.

  • Stayed: June 2016, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank GloritzaGonzalez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
motelguy102, Owner at West Point Motel, responded to this reviewResponded 24 June 2016

Thank you very much for your wonderful review of our property. We are striving to make our hotel one of the best in the mid-Hudson valley area. Hopefully, upon your return visit, you will see our ongoing improvements. Until then, Happy Travels!

Sincerely,
Gus C. Koutsourades, Owner/Manager, West Point Motel, Inc.

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Reviewed 17 June 2016

West Point motel is one of the worst place I have ever been in. Extremely outdated. Room say no smoking but there are burn marks on carpet, on tub and the wallpaper was bubbled up. The Internet was not very functional and when it was, you censored the sites you are able to go to.

The breakfast is coffee and package muffin or mini bagel.

Frig was in room but no microwave. They had a community microwave in a common area

I would never recommend this place to anyone.i would suggest a tent before staying here.

  • Stayed: June 2016, travelled on business
    • Location
    • Sleep Quality
    • Service
1  Thank govt605
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
motelguy102, Manager at West Point Motel, responded to this reviewResponded 30 June 2016

Greetings. Unfortunately every now and then we cannot please some of our customers due to other issues arising from requests to change our existing reservation policies for those customers. As the saying goes: (no matter how hard we try) "we cannot please everyone every time."I will say this: in the future we will be even more diligent adhering to our polices for advance reservations, early cancellations, refunds, and not adhering to minimum length stays for discounted rates. In the meanwhile, if you choose to stay elsewhere in the future, please by all means, do so. I rather lose the business than tarnish our repetition for other motives.

Sincerely,
Gus C. Koutsourades, Manager/Owner, West Point Motel, Inc.

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Reviewed 6 June 2016

I stayed two nights on a bike trip from Manhattan. The beds were comfortably firm, the hot water was just the right temperature, and the water pressure was consistently strong. It was a treat to be able to take a bath as well as a shower. The entire staff was very helpful with suggestions about where to eat and where to buy groceries and incidentals. There are several restaurants, a grocery store, and a drug store within walking distance. West Point is two miles to the north, and Bear Mountain four miles to the south.

Room Tip: Room 125 is large. It has windows toward the back which allow for privacy. There are other rooms with a similar layout.
  • Stayed: May 2016, travelled solo
    • Location
    • Cleanliness
    • Service
Thank JohnPLink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
motelguy102, Manager at West Point Motel, responded to this reviewResponded 7 June 2016

Dear John:

Hello. I was our pleasure to have you as a customer, even though you are from Manhattan (only kidding!). We pride ourselves with service and the appeal of our accommodations. Regarding the water pressure: all our water comes from the surrounding mountains around the Town of Highland and West Point, the United States Military Academy. Originally the water pressure was as high as 140 p.s.i. due the elevation of our water treatment plant. We had to regulate it now to about 80 p.s.i. which is still respectable for taking showers. The list of eateries is ever expanding in our area. If you decide to stay long enough you could eat at a different restaurant every day of the week! We are glad you enjoyed your stay and look forward to yet another visit in the not so off distance future (as long as you do it with your bike!). Best regards and happy travels.

Sincerely,
Gus C. Koutsourades, Manager/Owner, West Point Motel.

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Reviewed 4 June 2016

What a great place, parking is a bit tight but overall this is a wonderful place to stay. The room was very clean and nicely laid out. Staff recommended a new Italian place down the street that was very good.

Room Tip: Oddly, there were not many open electrical plugs. I had to unplug alarm clock and lamp.
  • Stayed: June 2016, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Tim-Lombardi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
motelguy102, Owner at West Point Motel, responded to this reviewResponded 6 June 2016

Dear TripAdvisor Guest:

Thank you for your objective review of our hotel. Sorry about the parking; it was a very, very business week at the hotel. We appreciate your comments and would like to say that we are always upgrading our rooms to better meet the needs of our guests. Please, when in the beautiful Hudson River Valley again, please stop by. We think you will be pleasantly surprised with our ongoing improvements to our property. Until then, happy trails where ever your destination might be.

Sincerely,

Gus C. Koutsourades, Owner/Manager, West Point Motel, Inc.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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