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“retro-cool”
Review of West Point Motel

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West Point Motel
Ranked #1 of 2 Hotels in Highland Falls
Reviewed 15 July 2016

visited West Point for the first time to attend a family member's wedding. Nice motel-great location and clean/comfortable rooms. Rates are competitive and the management seems to take pride in the property.

Room Tip: I would probably choose a 1st floor room if we returned
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  • Stayed: July 2016, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank pat f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
motelguy102, Owner at West Point Motel, responded to this reviewResponded 19 July 2016

I just love the response title: "retro-cool". We, at the West Point Motel, would like to thank you for your kind and objective review of our property. We take great pride in knowing our customers enjoy their stay while with us. Again, thanks for your "cool" review and happy travels in all your endeavors.

Sincerely,
Gus Koutsourades, Owner/Manager, West Point Motel, Inc.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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33 - 37 of 151 reviews

Reviewed 1 July 2016

I rented a room for two nights while visiting West Point for business and pleasure. The rooms were comfortable and the staff friendly and willing to go out of their way to assist me. Frank provided outstanding service. I really appreciated his caring attitude.

  • Stayed: June 2016, travelled solo
    • Location
    • Sleep Quality
    • Service
Thank Gloria B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
motelguy102, Owner at West Point Motel, responded to this reviewResponded 2 July 2016

Everyone here at the West Point Motel would like to express our sincere thanks for your candid review of our hotel on TripAdvisor. We pride ourselves on providing the best service we can and the continuing improvements to our property through our guest rooms and property appearance. I will relay your appreciation to Frank when his next shift begins. Again, thank you for your kind comments and happy travels!

Sincerely,
Gus C. Koutsourades, Owner/Manager, West Point Motel, Inc.

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Reviewed 20 June 2016

My husband and I just arrived home and I couldn't wait to write a review. We rented a room for two nights while visiting West Point for the Warrior Games. The motel was definitely more then expected. The room and the bathroom were VERY CLEAN, spacious, newly renovated and quiet. The motel was 3 minutes from the Military visiting center and West Point Military gates. The staff was friendly and suggested the Hacienda Mexican restaurant across the street for dinner which was fantastic. We truly enjoyed our experience and will definitely stay at this motel again.

  • Stayed: June 2016, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank GloritzaGonzalez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
motelguy102, Owner at West Point Motel, responded to this reviewResponded 24 June 2016

Thank you very much for your wonderful review of our property. We are striving to make our hotel one of the best in the mid-Hudson valley area. Hopefully, upon your return visit, you will see our ongoing improvements. Until then, Happy Travels!

Sincerely,
Gus C. Koutsourades, Owner/Manager, West Point Motel, Inc.

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Reviewed 17 June 2016

West Point motel is one of the worst place I have ever been in. Extremely outdated. Room say no smoking but there are burn marks on carpet, on tub and the wallpaper was bubbled up. The Internet was not very functional and when it was, you censored the sites you are able to go to.

The breakfast is coffee and package muffin or mini bagel.

Frig was in room but no microwave. They had a community microwave in a common area

I would never recommend this place to anyone.i would suggest a tent before staying here.

  • Stayed: June 2016, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank govt605
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
motelguy102, Manager at West Point Motel, responded to this reviewResponded 30 June 2016

Greetings. Unfortunately every now and then we cannot please some of our customers due to other issues arising from requests to change our existing reservation policies for those customers. As the saying goes: (no matter how hard we try) "we cannot please everyone every time."I will say this: in the future we will be even more diligent adhering to our polices for advance reservations, early cancellations, refunds, and not adhering to minimum length stays for discounted rates. In the meanwhile, if you choose to stay elsewhere in the future, please by all means, do so. I rather lose the business than tarnish our repetition for other motives.

Sincerely,
Gus C. Koutsourades, Manager/Owner, West Point Motel, Inc.

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Reviewed 6 June 2016

I stayed two nights on a bike trip from Manhattan. The beds were comfortably firm, the hot water was just the right temperature, and the water pressure was consistently strong. It was a treat to be able to take a bath as well as a shower. The entire staff was very helpful with suggestions about where to eat and where to buy groceries and incidentals. There are several restaurants, a grocery store, and a drug store within walking distance. West Point is two miles to the north, and Bear Mountain four miles to the south.

Room Tip: Room 125 is large. It has windows toward the back which allow for privacy. There are other rooms wit...
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  • Stayed: May 2016, travelled solo
    • Location
    • Cleanliness
    • Service
Thank JohnPLink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
motelguy102, Manager at West Point Motel, responded to this reviewResponded 7 June 2016

Dear John:

Hello. I was our pleasure to have you as a customer, even though you are from Manhattan (only kidding!). We pride ourselves with service and the appeal of our accommodations. Regarding the water pressure: all our water comes from the surrounding mountains around the Town of Highland and West Point, the United States Military Academy. Originally the water pressure was as high as 140 p.s.i. due the elevation of our water treatment plant. We had to regulate it now to about 80 p.s.i. which is still respectable for taking showers. The list of eateries is ever expanding in our area. If you decide to stay long enough you could eat at a different restaurant every day of the week! We are glad you enjoyed your stay and look forward to yet another visit in the not so off distance future (as long as you do it with your bike!). Best regards and happy travels.

Sincerely,
Gus C. Koutsourades, Manager/Owner, West Point Motel.

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Additional Information about West Point Motel

Address: 156 Main St, P.O. Box 301, Highland Falls, NY 10928-1516
Phone Number:
Region: United States > New York > Highland Falls
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Highland Falls
Price Range: $138 - $266 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — West Point Motel 2.5*
Number of rooms: 51
Official Description (provided by the hotel):
West Point Motel in Highland Falls, NY has been family owned and operated since 1923, ideally located near West Point and Hudson Valley's largest attractions. For 90 years, we've provided affordable hotel accommodations and amenities to business and leisure travelers for short or extended stays. We are a quick eight miles from Woodbury Commons, the largest outlet mall in the country, the Appalachian Trail, and many wineries. Enjoy a relaxing vacation in the lush and historic Hudson Valley Region with us in one of our 51 spacious and non-smoking rooms fully equipped with refrigerators, air conditioning, Cable TV, coffee makers, hair dryers, and free wireless. Our remodeled motel offers a small continental breakfast of easy grab and go choices like bagels, muffins, juices and coffee to prepare you for the day. At West Point Motel, it's our mission to provide you with a comfortable and relaxing stay no matter the reason. Our staff is dedicated to your comfort and the ease of your trip. Book your stay and come cozy up in the greenery the Hudson Valley has to offer. ... more   less 
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Also Known As:
West Point Hotel Highland Falls

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