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“Better off sleeping in the car!”

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Super 8 Highland NY
Ranked #2 of 5 Hotels in Highland
Reviewed 25 July 2016

Disgusting, old and no Air Conditioning on a 90 plus day!! The towels were so thin they were see through! Didn't sleep all night! Hair in the corners of the bathroom, was not told about the WIFI, room only had 1 wash cloth and 2 bath towels, no hand towels. I will NEVER stay here again!!

Room Tip: Don't choose any room! Stay elsewhere!!!
  • Stayed: July 2016, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Barbara M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer M, General Manager at Super 8 Highland NY, responded to this reviewResponded 1 December 2016

We here at the Super 8 in Highland take pride in our work to maintain clean rooms and offer great service at the economy level in this hotel industry. We do apologize we fell short for you. Should you like to give us a second chance please call us directly so we can make sure these issues do not happen again. When guests check in early it leaves us little time to correct errors when guests are in the room prior to 3pm check in.

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Reviews (434)
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104 - 108 of 434 reviews

Reviewed 25 July 2016

Booked this for a one night stay, cost $140 plus tax. What did we get a room with cheep mattresses and pillows. One towel and face cloth in the bathroom.

The breakfast in the morning was cheesy. We travel a lot and this is the first time I needed to post a review.

The front desk lady needs to improve her people skills, no welcome or thanks etc.

Needless to say next time to Highland will stay somewhere else.

  • Stayed: July 2016, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank HobieGeorge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer M, General Manager at Super 8 Highland NY, responded to this reviewResponded 1 December 2016

We apologize for not meeting your expectations. All mattresses in hotel are pillow top mattresses. I am not sure which room specifically you were in but please call me directly should you like to try us again. I will personally check your room prior to check in and extend to you the best rate available.

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Reviewed 25 July 2016 via mobile

OK, so we noticed a couple of reviews talked about them being stingy with towels but we assumed it was an issue that had been addressed. Nope. First we arrived, a family of four, and were given a room with two doubles. But it was a smoking room, and smelled awful. So they said the only thing they had in nom-smoking was a room with a single King. We were tired so we took it. We figured we would probably need to ask for more towels but looked first. Literally the only towel in the room was a washcloth. So we went to the front desk. The would only issue us two bath towels and a bath mat. Zero hand towels. We obtained two more bath towels in the morning.

I'll be honest. It made me want to steal the towels. Like, really made me want to steal them. But I didn't want to have to deal with them. Not to mention they were so thin they would be of no use anyway.

For God's sake, stay somewhere else. The bathroom wasn't particularly clean, the remote control was sticky (gross) and they gave one small bar of soap for both the sink and the shower. Do yourself a favor. Do not stay here.

Stayed: July 2016, travelled with family
Thank Cheryl R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2016

This hotel is fairly new, but in serious decline. the beds are lumpy; the furniture is falling apart; the carpets and chairs are stained. the staff is missing in action whenever you have a problem. the cleaning staff omits towels and other basics. there are no do not disturb signs.

  • Stayed: July 2016, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8
Thank stevelC6848KF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer M, General Manager at Super 8 Highland NY, responded to this reviewResponded 30 November 2016

I am sorry to hear your dismay with our property. We do try our best to meet your expectations and I apologize we failed to do so for you. I am not sure what room you were in but presently we are remodeling the rooms with new furniture and hope you can give us another chance. Please call me directly at (845) 691-6888 in reference to your stay and to see what we can do for your future needs.

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Reviewed 19 July 2016

  • Stayed: July 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8
Thank allans847
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Jennifer M, General Manager at Super 8 Highland NY, responded to this reviewResponded 30 November 2016

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Super 8 Highland NY

Address: 3423 US Highway 9w, Highland, NY 12528-1902
Phone Number:
Region: United States > New York > Highland
Amenities:
Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Highland
Price Range: $84 - $171 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Super 8 Highland NY 2*
Number of rooms: 44
Reservation Options:
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Also Known As:
Super 8 Highland Hotel Highland
Super Eight Highland
Highland Super Eight
Highland Super 8
Super 8 Highland NY New York

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