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All reviews cracker barrel standard comfort small couch front desk waffles the breakfast area comfortable mattress fridge and microwave the usual fare nice indoor pool bus trip room was clean wifi worked well pull out couch hot breakfast third floor two queen beds
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Reviewed 4 February 2018 via mobile

We stayed last night at the Comfort Suites in Rochester,NY. The location is great, easy on and off the interstate. There is plenty of restaurants and gas stations in the area. Our room was outstanding, it was very clean ,organize and well stocked.
The pool area of the hotel was the nicest, cleanest I have ever seen in any hotel.
The staff was extremely polite, courteous and helpful!
I was very impressed Nd highly recommend that you give them a try if in the area!

Stayed: February 2018, travelled with family
Thank Leo B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brandy K, General Manager at Comfort Suites Rochester, responded to this reviewResponded 20 February 2018

Hello,

Thank you for choosing us! We know you have many locations to choose from when visiting the Rochester area. Yes, our location is PERFECT for everything to do in the area. There is so much around us and we are situated just outside of it so we are not in a congested area, which makes for very easy travel. I am so happy that you were able to relax and enjoy the pool during your stay too!

We look forward to your next trip to Rochester, See you then!

Yours in Hospitality
Brandy Klink
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 January 2018 via mobile

Very large rooms. We had a double which has 2 beds and then another area with a small couch and stools. Room was clean, tv was adequate (small for the room size) and it included a small fridge and microwave at a price under $100. Only issue was the tables in the breakfast area were ALL dirty. Not sure if it was from the night before which had a large gathering of people or an early morning rush. Would’ve been nice for someone to try to wipe them down. I would return.

Stayed: January 2018, travelled on business
Thank Rplano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brandy K, General Manager at Comfort Suites Rochester, responded to this reviewResponded 20 February 2018

Thank you for taking the time to write a review. I am so happy that we were a good fit for your family while visiting the local college. We sincerely appreciate the feed back from our guests. Exciting news - We are in the beginning stages of upgrading all of our TVs in the hotel, this will be completed by the end of 2019!

I do apologize for the dirty tables in the breakfast area; Thank you for bringing this to my attention. We have since implemented a new cleaning schedule between our front desk and our breakfast hostesses.

Good Luck on your college visits. We look forward to your next visit to Rochester!

Sincerely,
Brandy Klink
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 November 2017

Very nice hotel, conveniently located in Henrietta, NY which is a suburb of Rochester, NY. Very clean, quiet, with comfortable rooms and great beds. A complimentary breakfast is decent, not as good as some, but better than other with a hot entree, cereal, bagels, and the usual breakfast items. There is no restaurant but there are a number of local restaurants that will deliver to the hotel. We recommend WINGS OVER ROCHESTER and KEN's PIZZA CORNER. Not cheap but good chow and prompt delivery.

  • Stayed: October 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank CDR102EN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 October 2017 via mobile

Stayed a Friday through Sunday.

Staff was friendly. Room was clean--immaculate even. Bed was comfortable. Alot of pillows--on King bed, 5 pillows with two more in the dresser. Third floor and we could open the window and enjoy the beautiful fall weather. Relatively quiet. Located next to Cracker Barrell, so that's convenient to walk. All the other restaurants and stores are on the other side of the freeway, but that's ok bc there wasn't allot of traffic going by hotel all night.

Some other guests let their pre-teen kids run wild in hallways/stairwells after 10pm, which required us to call front desk to take care of--which they did very quickly.

Stayed: October 2017, travelled as a couple
Thank queendork76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 October 2017

The hotel was okay and to be expected for a Comfort Suites. Rooms were spacious and clean. The hotel pool was closed during our stay but for those that asked, you were able to use the pool at the adjoining hotel. The hotel stay included a breakfast which was nothing special. We had a look and then opted to go out for breakfast. Hotel is close to shopping at the Marketplace Mall and related areas. It was conveniently located near the 390. I would not go out of my way to stay here again, there are other better hotels in the area in the same price range. Also, when you enter from Hylan, the entrance is not signed. The sign they show in the picture on this website is no longer there (if it ever was). There should be some street signage. Especially at night, its easy to drive right by the entrance.

  • Stayed: October 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Queen_0f_Oakville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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