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“Maybe I'm spoiled but I expected a little more for the price...”

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Hyatt Regency Long Island
Ranked #1 of 4 Hotels in Hauppauge
Reviewed 10 July 2017

Our baseball teams stayed here this past weekend for a tournament. The hotels was nice enough but lacked service for a full service hotel. I wouldn't rush back there but wouldn't be opposed to staying there again.

The hotel has 10 floors and three elevators of which only two seemed to be working. As you can imagine, service was VERY slow often having to wait for multiple elevators just to go up or down. I would recommend a lower floor and take the stairs if able.

There are no ice machines on the individual floors. We had to go to the lobby bar to get ice. This was very inconvenient since it was so warm and several trips were necessary.

The outdoor pool was only open until 8pm which seems a little early since the sun didn't go down until quite a bit later. There was ample seating around the pool and outside areas. Our teams ordered food from the restaurant and ordered pizza and ate it outside. Lots of room to do this.

The bar/restaurant in the lobby had average food but did not get our order correct. We ordered for 8 people and the waitress tried to do it from memory. There is nothing wrong with writing things down! They did correct the order though.

Since we arrived a little before check-in time, our rooms were not ready so we ran to a couple stores. The woman at the front desk told us they would call my cell when our rooms were ready. The call never came. We went back and found the rooms to be ready. This was not really a big deal since we had something to do but do check back if this happens to you. The front desk was very accommodating during check in. They were able to change our rooms so the two of them were right next to each other even though they were not connecting.

Our room appeared clean upon check in but I did notice a drip of what looked like a milkshake down the side of the nightstand. I am the type of person that wipes down the counters, remote, phone, etc so I found this to be a bit gross but not a deal breaker.

Room Tip: Get a lower floor so you are able to use the stairs. The elevators were VERY slow!
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  • Stayed: July 2017, travelled with friends
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Thank 967kristyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Woochan K, General Manager at Hyatt Regency Long Island, responded to this reviewResponded 13 July 2017

Dear 967kristyn,
I would like to thank you for taking the time to provide your feedback regarding your recent visit to Hyatt Regency Long Island. I would like to apologize on behalf of the hotel for the inconveniences you experienced during your stay and would like to assure you that appropriate steps will be taken to prevent any future recurrences. I hope to have an opportunity to welcome you back to Hyatt Regency Long Island in a near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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116 - 120 of 894 reviews

Reviewed 10 July 2017

Love this hotel normally but the hot tub in the indoor pool area needs make over. The staff is great. Skip the breakfast buffet and find a local diner you'll find it to be a better value. We will return.

  • Stayed: July 2017, travelled as a couple
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Review collected in partnership with Hyatt Hotels
Thank H3051WWthomasf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2017

The stay was great. We have been there many times and the staff and room attendants are great. Everyone is kind and helpful. We enjoyed our week there. It is so close to the airport and expressway it makes it a perfect destination for us to stay. I would highly recommend this hotel.

  • Stayed: July 2017, travelled with family
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Review collected in partnership with Hyatt Hotels
Thank geraldmerlo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 July 2017

Beautiful resort! Very nice staff and super easy checking in and out!!
The general manager, Mr. Woochan was very helpful and wonderful!! Highly recommended this hotel for anyone who want to stay near the Long Island. Very close to the Long Island Wine Trail, Must see!!

  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Hyatt Hotels
Thank C1219AQandrewf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 July 2017

  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Cathy F
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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Additional Information about Hyatt Regency Long Island

Address: 1717 Motor Pkwy, Hauppauge, NY 11788-5217
Region: United States > New York > Long Island > Hauppauge
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Hauppauge
Price Range: $215 - $295 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hyatt Regency Long Island 3.5*
Number of rooms: 357
Official Description (provided by the hotel):
Discover the secret to blending relaxation with endless attractions – discover Hyatt Regency Long Island. Stylishly casual, elegantly inviting, this Long Island New York hotel is a resort-like retreat in the heart of the action. No other Long Island hotel offers so much in such a convenient spot. From our secluded setting just off the LIE, you can tour area wineries, kick back on Jones Beach or Fire Island, gaze at incredible homes in the Hamptons or spend the day in NYC. Within our grounds, you'll find 160 acres filled with championship golf, pools, gorgeous views, irresistible dining, extensive event venues, and luxurious guestrooms with pampering amenities. Uncover this hidden escape at the most unique of hotels in Long Island, New York. ... more   less 
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Also Known As:
Hyatt Regency Long Island Hotel Hauppauge
Hyatt Regency Hotel Hauppauge
Hyatt Long Island
Hyatt Windwatch

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