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Nick S
New York City, New York

Nice room, good service

4.0 of 5 bubblesReviewed 24 Sept 2022
I just stayed at the hotel in a 2 bedroom suite. It looked like it had new carpeting.

The suite was nice; as other have mentioned, the bathroom is old and the kitchen appliances are mismatched. Everything was clean and functional. The furnishing in the rest of the suite were good quality, with all the furniture made by Stickley and decorations that made everything feel like a home.

There was bottled water in the fridge and a K cup machine.

The room was serviced during my stay.

The mattress wasn't very comfortable.

Service at the hotel was friendly.
Date of stay: September 2022
Trip type: Travelled on business
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
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    Reviews (373)
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    24 - 29 of 373 reviews
    Reviewed 26 August 2022

    We were enthralled and attracted to the images on the website, particularly of the grounds. In reality, they are even more stunning than the web images. The grounds are well maintained, meticulously groomed, and yet, still inviting; family-friendly and accessible. The grounds crew should be very proud of the outdoor space.

    The staff is professional, efficient, and friendly. Two, in particular, went out of their way to help individuals who needed assistance.

    The one disappointing aspect of our visit was our room. I booked a one-bedroom deluxe suite. I was drawn to the images on the website. My husband and I have traveled around the world. When we book a room for $435 per night which is billed as a one-bedroom deluxe suite, we have a certain expectation in mind, especially when we saw the images on the website. What we got was a studio apartment with a subpar bathroom (my first apartment on the lower east side of New York City had a more spacious bathroom) and we expected a suite with a bedroom. What we got was a studio apartment complete with a Murphy bed, and a full kitchen which was not necessary for a two-day stay. The linens were not luxurious and there seemed to be some sort of crinkly plastic tarp underneath the bed linens which was disconcerting and not at all deluxe. Finally, the WIFI in the room was non-existent, and the router in the room was the size of a mini-fridge.

    We think it is important for you to know about our overall experience. We hope that you consider these comments. Our overall experience was not a deluxe, luxury experience, though the setting was magnificent.

    Date of stay: August 2022
      • Value
      • Rooms
      • Service
    1  Thank christinadM4667HI
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 16 August 2022

    Just came back from this lovely hotel with the kind, helpful staff. The upgraded suite was beautiful with a large sitting room with view of the lake. Kitchen had a sitting area. Bath was a nice size, also, with plenty of shampoo products. Bedroom was comfortable, quiet, although a bit outdated.

    I loved the comtemporary Stickley furniture, coffee maker, and large refrigerator.
    Grounds are flowered and beautiful. Pool looks inviting. The newly added bar is cute and relaxing.
    I do have a few suggestions. So,
    Keep reading.....

    I miss having a safe in the room. A bonus would be to bring back the simple breakfast in the antique dining room. Lastly, update wall paint and fabrics.Replacing the brown tiles in the kitchen area and bath would also make a tremendous difference in a new look. All in all, I can't wait to visit Geneva on the Lake Hotel again!!

    Date of stay: August 2022
      • Sleep Quality
      • Rooms
      • Service
    Thank Peg C
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 11 July 2022

    We booked 4 nights at what appeared to be a gorgeous lake front resort in the Finger Lakes. What we found was a seriously outdated overpriced sad motel. The fabric furniture and the carpeting were ancient. The suite had a kitchenette with 30 year old appliances. The Murphy bed was the deal breaker - where was that in the photos of the lovely appointed rooms? The grounds were lacking attention to detail. Quite a shame to see something so steeped in history in such a unappealing state. We refused to stay and were penalized based on the cancellation policy which is apparently the one item accurately presented on the web site.

    Room tip: Choose a different hotel at this price point
    Date of stay: July 2022
      • Rooms
      • Service
    1  Thank AMKPJK
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 18 June 2022 via mobile

    Nice hotel. Had lunch there and it was good. They are doing renovations which was not mentioned when we booked. No bar as it was being updated. Construction on rooms were noisy. Staff is super friendly and accommodating. We were able to get one room for early checkin and just put our bags there while we enjoyed the grounds.

    Date of stay: June 2022
    Trip type: Travelled with friends
    Thank berniez
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 31 May 2022

    My wife and I spent 5 nights in the "classic suite" and our stay couldn't have been better.

    The suite was wonderful, great view of the gardens and lake and clean and comfortable.

    From the front desk staff to housekeeping to dining room and maintenance staff, all friendly, courteous helpful. Morning coffee great, we ordered some online for home.

    Easily accessible to all the Geneva wineries and restaurants.

    Date of stay: May 2022
      • Value
      • Sleep Quality
      • Service
    1  Thank Tommie S
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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