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“worst hotel ever stayed in” 1 of 5 bubbles
Review of Embassy Suites by Hilton Syracuse

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Embassy Suites by Hilton Syracuse
Ranked #6 of 19 Hotels in East Syracuse
Columbus, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“worst hotel ever stayed in”
1 of 5 bubbles Reviewed 3 February 2012

My reservation had an error when I arrived. They had checked someone else in with my reservation number.
Internet access was messed up. their "help" desk didn't know what to do...they suggested I leave a comment ONLINE!
Ate in the hotel restaruant once. the only thing that was worse than the food was the service. It took almost an hour to get a burnt hamburger. Waitress disappeared for extended periods even though there were barely a dozen people in the place.
Avoid this place at all costs. I will sleep in my rental car before I stay here again.
Rooms are mediocre. older hotel with wall paper pealing.

  • Stayed February 2012, travelled on business
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Clyde J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JWGM, General Manager at Embassy Suites by Hilton Syracuse, responded to this review, 21 February 2012
Dear Clyde J,
Please accept our sincerest apologies for your recent experience with us. Our goal is exceptional service and we did not meet that. We take your feedback very serously. We will immediately address your responses with action to improve.
I would welcome an opportunity to speak directly with you and come up with a resolution that will give us chance to win you back. I can be reached at (315) 703-9101 or you can email me at john.whippen@hilton.com.
We have a dedicated, caring team that wants to make it right and be the best in our brand. With your help and feedback, we will do just that.
I look forward to hearing from you.

Sincerely,
John Whippen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,083 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (174)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Ottawa, Canada
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 21 January 2012

We've been coming here with my sister's family for 7 years now - we always come between Christmas and new year and have found that the prices are very reasonable. Rooms very clean - suites include a separate master bedroom and a living room with sofa-bed, comfy chairs and large desk. All rooms are situated around a beautiful atrium which is a lovely place to sit and relax. Breakfast is served in the atrium next to the swimming pool. Nice breakfast - all you can eat buffet although the hot dishes are now made to order, which can be a pain when it's busy. Starbucks coffee is a bonus. There's a free hotel shuttle to the Carousel Mall - works very well, you just have to reserve a seat. Staff are always helpful and friendly. Free wifi and a business room with desktops and printer. Best part is the free "manager's reception" - free drinks and snacks for 2 hours! A really great hotel for families, groups, and shopaholics - 10-15 mins to the mall, & located right off the highway (so there's nowhere to walk to, but free parking and easy drive to shopping). Highly recommended!

  • Stayed December 2011
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rosalie1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York
Level Contributor
43 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 20 January 2012

Ask for a room away from the highway (NYS Thruway).
Hotel is near time for renovation. Bed was comfortable. Room furniture, especially couch, was very dated.
Nice coy pool in atrium lobby. Glass elevators take you to your room.
Computers available for guest use in business center. Business center was very busy.
Great breakfast. OK happy hour.

  • Stayed November 2011, travelled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank hoteltraveler40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rochester, New York
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 20 January 2012

Our Family stay was a very pleasant one. The staff at the front desk were very attentive and warm. Very welcoming. The room was very clean and much to our liking. The breakfast buffet was great, just wish there was a better menu. Wasn't sure what all was available. Much more than we knew but only learned when seeing on someone else's plate. But the food was great. This was a very enjoyable quick get away stay.

  • Stayed December 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank darh1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
110 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 bubbles Reviewed 8 January 2012

It's been a few years since we've stayed at this hotel but we were glad to be back! With 3 little ones, it's getting harder to find a one-room solution, but the Embassy Suites came through!

The included breakfast is quite good (including made-to-order eggs) - this is much better than the usual 'buffet's that some other hotels in the area provide. The omelets are very good, but be warned of the sausages...

We had an issue in our room where the temp-control knob had disappeared - Sean from Engineering was very kind and helpful to make sure we had no issues.

We didn't get a chance to enjoy the pool this time, but have done so in the past and it's a big plus!

We'll be back again next time we drive through Syracuse.

Room Tip: Rooms on the north side (on your left when you walk in) face Interstate 90, so will be a little loud...
See more room tips
  • Stayed January 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ssarmazi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Syracuse

Property: Embassy Suites by Hilton Syracuse
Address: 6646 Old Collamer Rd, East Syracuse, NY 13057-1204
Phone Number:
Region: United States > New York > Finger Lakes > East Syracuse
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in East Syracuse
Price range (per night): $162 - $218
Hotel Class:3.5 star — Embassy Suites by Hilton Syracuse 3.5*
Number of rooms: 215
Official Description (provided by the hotel):
All suite property featuring spacious two-room suites, complimentary full cooked-to-order breakfast and complimentary beverages and snacks at our complimentary evening reception. The hotel is conveniently located off the New York State Thruway (i-90) at Exit 35 and Carrier Circle, just minutes from Downtown Syracuse, Hancock International Airport, Syracuse University, LeMoyne College and Destiny USA. Many outdoor recreational activities are available including Onondaga State Park, beaches and public golf courses. ... more   less 
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Also Known As:
Embassy Suites Syracuse
Embassy Suites East Syracuse
East Syracuse Embassy Suites

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