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All reviews hot tub was out of order room was clean galleria mall continental breakfast front desk staff night's sleep niagara falls king suite buffalo area convenient location minute drive bw shopping highway muffins border sofa
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Reviewed 20 October 2018

Don't expect what you pay for!!!!! Late breakfast,toiletries on request, Marked our sheets to see if they were replaced as requested.Not! inattentive staff. Either on their phones or socializing with each other.Singing when you are trying to enjoy your breakfast.

Date of stay: October 2018
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank frystchaos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nerissa M, Guest Relations Manager at Best Western Plus Galleria Inn & Suites, responded to this reviewResponded 24 October 2018

frystchaos,

Thank you for sharing your experience, and I'm sorry to learn that you did not fully enjoy the service, accommodations and hospitality that we hold to such a high degree of importance in our hotel. We will look into this matter and speak with our staff a and how they are treating our guest, this is unacceptable behavior and will not be tolerated. I do hope you'll return and let us show you a far better experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 October 2018

Low price but out dated and loud.Large outdoor pool, which would be good in the summer.Not to far from shopping area. Close to the highway, but you cant hear the traffic.Would be a great place stop if you have kids in the summer.

Date of stay: October 2018
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Christian W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nerissa M, Guest Relations Manager at Best Western Plus Galleria Inn & Suites, responded to this reviewResponded 12 October 2018

Christian W,

Thank you so much for staying at the Best Western Plus Galleria Inn & Suites Hotel. I do apologize for the inconvenience that you encountered, though I'm very glad that this did not detract too much from your overall experience. We love having families around and I hope you come back to spend another wonderful time with us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2018

The beds are great . Nice and firm mattress. The location is ideal The rooms are cleaned daily the staff are friendly and accomodating. Not too far from the main corridor leading to downtown Buffalo. Continental Breakfast is plentiful

Date of stay: December 2017
Thank lisw200
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nerissa M, Guest Relations Manager at Best Western Plus Galleria Inn & Suites, responded to this reviewResponded 4 October 2018


Dear lisw200,

It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments to our breakfast and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 September 2018 via mobile

Having stayed at several Best Westerns, I was a little disappointed with this one. The door was jammed, in order to close it, you needed to slam it hard...
I will say that their breakfast buffet is one of the better ones at a Best Western.
The staff very polite and helpful..

Date of stay: September 2018
Trip type: Travelled with family
1  Thank blancanj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nerissa M, Guest Relations Manager at Best Western Plus Galleria Inn & Suites, responded to this reviewResponded 13 September 2018

blancanj
We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to our hotel. Your voice is very valuable to us and we hope you will return to experience the improvements that we are continuously making.

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Reviewed 11 September 2018

The room was clean. The desk staff and the breakfast staff did an excellent job. The hotel is located near an I-190 exit (S. Ogden St) and is a convenient ride to Buffalo, the south towns, and the north towns.

Date of stay: September 2018
Thank Kenmore_Don_1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nerissa M, Guest Relations Manager at Best Western Plus Galleria Inn & Suites, responded to this reviewResponded 12 September 2018

Kenmore_Don_1972,

Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality of Best Western Plus Galleria Inn & Suites Hotel . It is so rewarding to hear that we were able to provide a comfortable and convenient experience. . We're glad you had a good time with us and Our team will be waiting for your next return for another well-deserved break.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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