I read earlier reviews about bed bugs for this hotel so I was leery. I checked for bugs and did not find any. However our room had a broken toilet seat (screws needed to be tightened) and we reported that to the front desk immediately. We left our room for 4 hours so staff could fix the toilet seat. Upon return the seat was still broken, but more importantly we couldn't get into our room - the room keys would not work. The front desk gave me 6 different coded keys and none worked. There was only 1 desk staff and he was registering guests couldn't come to our room to open our door. Eventually (after waiting 25 minutes in the lobby) the desk person tried many different coded keys and none of them opened the door. We continued to wait (it's now been 1 hour) and front desk had to call to get security clearance to use a "master" key to open our room. When I said this was unacceptable - we were paying for a room we couldn't get into, I was told I'd have to call the main Best Western office tomorrow morning (which wasn't possible as we went to Mexico). I couldn't believe no offer was made for 20% discount on price or something else. We were told there were no other rooms available to switch but that wouldn't have helped anyway - our luggage was locked in a room we couldn't get into. I rarely complain but because of the exceedingly poor service and inability to problem solve I would never stay at this hotel again.
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- Also Known As:
- Best Western The Inn At Buffalo Airport Hotel Cheektowaga
- Best Western Hotel Cheektowaga
- Cheektowaga Best Western
- Best Western Cheektowaga