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“A bit better than the typical Comfort Inn”

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Comfort Inn And Suites - East Greenbush
Reviewed 3 March 2017

This was my first stay in this part of the Albany area, and I chose this Comfort Inn primarily because its location was so convenient for an early morning business appointment.

The inn makes a great first impression, with well-kept grounds and an impressive lobby & mezzanine. The room itself was clean and well-maintained, free of strong Lysol or other cleaning odors. Bedding was comfortable and clean, as was the bathroom. There were a few small weak spots -- the door required a strong slam to fully engage the lock, and the room was cursed with the typical noisy motel heating/AC unit.

In spite of being just west of I-90, my north-facing room was pretty free of traffic noise. But although the building looks much nicer than most Comfort Inns, it's construction quality isn't any sturdier. If you're on the first or second floors, you'll hear every footstep in the rooms above.

Check-in was quick & pleasant, and the breakfast offerings were a tad better than average. If I travel to this area again, I'd definitely consider staying at this inn again.

Room Tip: Third floor rooms would probably be the best choice if you're bothered by the sound of heavy foo...
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  • Stayed: March 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank BlueLine2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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23 - 27 of 171 reviews

Reviewed 20 February 2017 via mobile

A very clean, simple but comfortable, room and indoor pool and jacuzzi (both at perfect temperatures) made for a good overnight pick. Breakfast was the now typical selection of (for me) inedible eggs, breads, and cereals. Fresh oranges and bananas were delicious and the self made waffle proved to be a guilty pleasure. I will stay here again when the need arises.

Stayed: February 2017, travelled with family
Thank valtraveler10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 January 2017

The rooms are what you expect from Comfort Inn - clean, relatively spacious (queen bed, desk, desk chair, easy chair, bench for luggage, chest with tv, good sized closet). Bathroom is tight - no room for 2 to get ready. Breakfast was fresh and hot, with very helpful staff person (though implication you should tip was odd). Neither eggs nor french toast were great (they are hotel food), but there were hard boiled eggs, yogurt, oatmeal packets,fresh fruit, and other options. There was a noisy group in the lobby my first night, but my room was totally silent. Not a luxury or quaint hotel, but very good for a chain. A bit expensive but cheaper hotels in this area are not nearly as good.

  • Stayed: January 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Beth S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 January 2017

Nothing but trouble at this hotel for the two hours we gave it before leaving to find another. First of all, watch out if you book using a site such as Travelocity - they will charge you for a suite and it's at the hotel staff's discretion whether you'll actually get one or not. In my case, I did not. So I was charged $154 and change for a very small room with two double beds. The first room we were given had a pungent aroma of body odor which hit you like a ton of bricks as soon as we walked in the room. I looked to my left and saw that the toilet seat was up and streaked with urine. We turned around, and requested a different room. The desk manager seemed indifferent but agreed to give us another room and promised it was a "great room" - this one happened to have pink sticky stuff splattered on the wallpaper above the headboards, white crusty stuff on the bed skirt, and a more faint smell of Thai or maybe Indian food. My children were begging to use the pool so my husband took them while I hung back to see what Travelocity could do given my experience, and when I called them the rep told me that the hotel manager refused to speak with her and hung up on her - there was nothing they could do at that point. I was headed to meet my husband and kids at the pool when the fire alarm went off! People started running down the hallways, my husband and children were soaking wet, another lady pushed my husband down as she bolted for the emergency exit. Now we were outside in 25 degree weather, my young kids soaking wet - thankfully my husband had his car keys so we could sit in the car and warm up!! NOBODY from the hotel came outside with blankets or towels for the other guests standing outside. The fire department never showed up - despite the hallways being smoky. The front desk clerk claimed it was from the pool being too steamy...I was not willing to take my chances! We checked out and the ONLY good thing I can say about this hotel is that they reversed the charge on my card. There are much better options out there in this area - please do not waste your time or money on this. The lobby may fool you, the exterior may fool you - but this hotel is poorly operated, has very run down, small, smelly, dirty rooms, and obviously any hotel that doesn't take a fire alarm seriously - especially one that causes guests to be forced outside, dripping wet in the middle of winter, is not a good choice.

Room Tip: Stay as far away from this hotel as possible!
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  • Stayed: January 2017, travelled with family
    • Value
    • Location
    • Service
Thank Y7036ZMsarahp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortInnEGALB, General Manager at Comfort Inn And Suites - East Greenbush, responded to this reviewResponded 19 January 2017

Thank you for your feedback. Much of your dissatisfaction with your visit hinges on poor communication on all sides. There is no record in our logs of your dissatisfaction with your room; our staff responds quickly to guest concerns. There was no indication in your reservation that you requested a suite, so we checked you into a standard room with two queen-sized beds. We have no record of a phone call from Travelocity. Certainly we did not hang up on their representative; we do not run away from guest concerns. There was no smoke because there was no fire – as our front desk associate explained to you, we recently had a couple of occasions when, on cold days, steam from the spa set off the pool room’s smoke detectors. Although we acknowledge that there were problems with your stay, communication with us would have allowed us to respond in a manner satisfying to you. We understand that a full refund is not the ideal solution for anyone. We apologize for the issues you encountered and thank you for the opportunity to continue to improve our service.

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Reviewed 17 November 2016

Had to ask for a room change as my first room was across from the ice machine. Second room backed onto the I90 so I was awake at dawn. Room was clean and when I found the TV didn't work, they sent someone up immediately. Good breakfast but no gluten free options.

Room Tip: Get in early to get a front of hotel room. Address on site is in wrong city so you can't find it...
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  • Stayed: October 2016, travelled solo
    • Rooms
    • Cleanliness
    • Service
Thank Mary S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danielle B, Manager at Comfort Inn And Suites - East Greenbush, responded to this reviewResponded 19 November 2016

Dear Mary,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.


Danielle Burkshot
Assistant General Manager
Comfort Inn & Suites, Schodack

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Inn And Suites - East Greenbush

Address: 99 Miller Rd, Castleton On Hudson, NY 12033-4022
Phone Number:
Region: United States > New York > Castleton On Hudson
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Castleton On Hudson
Price Range: $122 - $197 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn And Suites - East Greenbush 2.5*
Number of rooms: 89
Official Description (provided by the hotel):
A rich, traditional decor in shown throughout the grand two story lobby, airy breakfast mezzanine and elegant ballroom space, to set this hotel apart. Award winning hospitality service. Free WiFi and Free Breakfast for all guests. Daily shuttles to area restaurants. Located just east of Albany, New York's Capital. ... more   less 
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Also Known As:
Comfort Inn And Suites - East Greenbush Hotel Castleton On Hudson
Comfort Inn East Greenbush
East Greenbush Comfort Inn

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