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“Clean, Quiet and a little unusual”

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Extended Stay America - Albuquerque - Rio Rancho
Ranked #3 of 5 Hotels in Rio Rancho
Western USA
Level Contributor
30 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“Clean, Quiet and a little unusual”
Reviewed 8 January 2012

My wife and I stayed here over New Year's 2011, 2012 because we were visiting family in the area. The rates were decent. The room was clean and the hotel was quiet, all the things important to me and my wife.

The front door is locked at 10PM and you have to call to get in, which I would expect in a owner/operator motel who is asleep, but not in a hotel like this. We were also told that the exterior doors were broken and that we would need to call every time we wanted to come or go after hours. That was a little bit of an inconvenience, but not that big of a deal.

This is a hotel designed for long term residents, not a typical nightly guest like we were so it had plates, pots and pans, etc in the rooms. We didn't use any of that, but it was there which was Ok.

Overall, this was what we needed it to be, a clean, quiet, safe place to sleep for a couple of nights.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JRC417
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bbrauss, Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review, 23 October 2012
Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest’s stay totally enjoyable, and our greatest rewards are validation that we’ve done just that. As a member of the Extended Stay Hotels family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate... We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. By continuing to provide our valued guests with exceptional value, we know Extended Stay Hotels will remain the #1 extended stay lodging source in the North America.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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121 reviews from our community

Traveller rating
    47
    29
    13
    14
    18
See reviews for
35
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Idaho
Level Contributor
51 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 10 October 2011

We were put in a smoking room when nonsmoking was requested during reservation and check in. The room smelled like stale cigs and dirty feet. At midnight we were able to move to a nonsmoking. Bathroom was ok.

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kns_rn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Rio Rancho hotels

Rio Rancho, New Mexico
Level Contributor
5 reviews
Reviewed 20 September 2011

Good rates, helpful, courteous, knowledgeable employees (and these are hard to find in New Mexico)
and good location.

  • Stayed July 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jo c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bbrauss, Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review, 23 October 2012
Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest’s stay totally enjoyable, and our greatest rewards are validation that we’ve done just that. As a member of the Extended Stay Hotels family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate... We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. By continuing to provide our valued guests with exceptional value, we know Extended Stay Hotels will remain the #1 extended stay lodging source in the North America.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hurst, TX
Level Contributor
27 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 23 July 2011

If you're using hotels.com to book this place, beware. The description says that this hotel has a bar, which is not true. They also don't state on the property description that there is a $4.99 charge for wi-fi. That's not a huge deal, but it may have affected my decision had I known ahead of time. The room was adequate, and the value was pretty good, though. Just don't expect much in the way of amenities or modern furnishings.

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank bbcorno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oregon Coast
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 March 2011

We stay here for 7-10 days every year when we visit family & friends. This place is clean, quiet, well-maintained, friendly, and it's convenient to our family.

  • Stayed March 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kbtravels43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bbrauss, Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review, 23 October 2012
Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest’s stay totally enjoyable, and our greatest rewards are validation that we’ve done just that. As a member of the Extended Stay Hotels family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate... We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. By continuing to provide our valued guests with exceptional value, we know Extended Stay Hotels will remain the #1 extended stay lodging source in the North America.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Extended Stay America - Albuquerque - Rio Rancho

Property: Extended Stay America - Albuquerque - Rio Rancho
Address: 2608 The American Rd SE, Rio Rancho, NM 87124-1838
Phone Number:
Region: United States > New Mexico > Rio Rancho
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 5 Hotels in Rio Rancho
Price range (per night): $92 - $120
Hotel Class:2.5 star — Extended Stay America - Albuquerque - Rio Rancho 2.5*
Number of rooms: 109
Reservation Options:
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Also Known As:
Extended Stay Rio Rancho
Rio Rancho Extended Stay

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