We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (458)
Filter reviews
458 results
Traveller rating
266
129
44
12
7
Traveller type
Time of year
LanguageAll languages
More languages
266
129
44
12
7
Show reviews that mention
All reviewsbest westernsnew mexicosoupfitness roombusiness centerfitness centervery nice hoteleggsi highly recommend this hotelthe staff was greatnice breakfastbed was very comfortablesanta fechecking outnight's sleepfront desk staffclean rooms
Filter
Updating list...
109 - 114 of 458 reviews
Reviewed 26 April 2017

This is a hotel that we always look forward to staying. The rooms are big and modern and the staff are always smiling and friendly and helpful. We love their complimentary homemade soup every evening! The breakfasts are excellent as well and everyone is so accommodating.

  • Stayed: April 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank RitaTorres
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
montezumasuites, General Manager at Best Western Plus Montezuma Inn & Suites, responded to this reviewResponded 9 May 2017

Thank you for writing your review of our property. We always look forward to seeing youa s well. Hope to see you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 April 2017 via mobile

We travel with 2 cats so finding a hotel that allows cats is sometimes difficult. This hotel accepted us and gave us an excellent room well appointed with enough room for a litter box and food tray and all our gear. Because part of the room had vinyl flooring it was easy for us to clean up litter and food crumbs. The beds were comfortable and the heating system was just right. Wish all hotels were this accommodating for pets as this hotel. Will stay again when we come through.

Stayed: April 2017, travelled as a couple
Thank Konnie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
montezumasuites, General Manager at Best Western Plus Montezuma Inn & Suites, responded to this reviewResponded 26 April 2017

Thank you for your review. We look forward to seeing you again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 April 2017

You're better off driving the extra hour to get to the Best Western in Santa Fe. This hotel was gross. My room was not clean and I felt discriminated against by the staff. 0/10 would not stay there ever again.

  • Stayed: April 2017, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank margaretcX8047IB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
montezumasuites, General Manager at Best Western Plus Montezuma Inn & Suites, responded to this reviewResponded 26 April 2017

Sorry you felt our hotel was not clean. The real issue is the service pet. We did everything correctly. Thank you for your comments.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 April 2017

The staff were very accommodating and the rooms clean and big, although a little plain. TV channels were very limited, getting ready Sunday morning there was nothing on but infomercials. The had an Otis Spunkmeyer machine but never any cookies. The location was really easy to get to.

  • Stayed: April 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank 892darlaj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
montezumasuites, General Manager at Best Western Plus Montezuma Inn & Suites, responded to this reviewResponded 25 April 2017

We make cookies each day free to our guests till they are gone. We just put in a new Direct TV system with over 200 channels. The info screen when turned on thells you about the tv system. We look forward to seeing you again. Thank you for your review.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 April 2017

Excellent staff - very helpful and concerned about service. Rooms were good sized, fairly quiet and felt safe. Breakfast choices were OK Towels were a little scratchy - otherwise overall experience was excellent

  • Stayed: April 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank KIMBERLY S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
montezumasuites, General Manager at Best Western Plus Montezuma Inn & Suites, responded to this reviewResponded 25 April 2017

Thank you for your review. We try very hard at giving perfect customer service to all our guests. We look forward to seeing you again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews