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Red Roof Inn Gallup
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Reviews (477)
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All reviewsroom was cleantruck parkingwafflesfree breakfasttrain noisecoffee makerfridge and microwavewould stay here againair conditionerking bedone night stayrailroad tracksnew mexicoafter a long daymoteldeskcereal
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Reviewed 2 June 2012

The room looked newly redecorated. Everything was fresh and clean with lots of good lighting (if you've stayed in a hotel with just a few CFL lamps, you know refreshing this is!). A fridge and microwave are provided. The working/desk area was super, but the wireless speed was s-l-o-w. Good location, just off I-40 but near the train tracks. It seems like every five minutes a long train ran past. One minor point - the light switch for the bathroom was outside the room. We don't see that very often in our travels. Would stay here again.

Room Tip: If possible, get a room far from the train tracks.
  • Stayed: May 2012, travelled as a couple
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Thank kcl491
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tina M, Guest Relations Manager at Red Roof Inn Gallup, responded to this reviewResponded 21 March 2018

It means so much to have earned your business. We appreciate the feedback regarding our location and area. We hope you'll return to see how we continue to improve our service and hospitality.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 June 2012

I stayed here for several nights when working in the area 2/2012. Rooms are clean but small. They had refrigerators, clean bathrooms and a small desk. I was happy with the service but I didn't like being in a motel where the doors open to the street. As a single woman coming in late at night, I didn't like that lack of security. Of note - the advertised rate on the sign out front was cheaper than the rate I got when I booked online.

  • Stayed: February 2012, travelled on business
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    • Cleanliness
Thank newtorreviews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tina M, Guest Relations Manager at Red Roof Inn Gallup, responded to this reviewResponded 21 March 2018

Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our area and rate. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

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Reviewed 27 May 2012

Ok, it is an older hotel, the staff is nice, the rooms are basically clean and the price is right. The last time I was there there were transients begging in the rear lot but they got ran off post haste.
Gallup either has VERY expensive or cheap and a lot of the cheap ones frankly suck. I have stayed here a few times and found it totally acceptable.

Room Tip: Do not park in the rear lot, the inner court rooms are nicer than the outer rooms, but I like the outer ones because I can park next to my room.
  • Stayed: May 2012, travelled solo
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Thank Harleyca100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tina M, Guest Relations Manager at Red Roof Inn Gallup, responded to this reviewResponded 21 March 2018

Thank you for sharing this honest review and feedback about our staff and price. We hope to someday have another opportunity to host your stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 May 2012 via mobile

This place is a complete fake. When we call they said they have rooms available and when they found out that we are gonna be using a coupon given to us from the NM travel center all of a sudden rooms are not available. Stay away.

  • Stayed: May 2012
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Thank Lahiru C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tina M, Guest Relations Manager at Red Roof Inn Gallup, responded to this reviewResponded 21 March 2018

I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our hotel. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

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Reviewed 10 May 2012

Arrived mid week and Motel was busy. Front desk was understaffed, but clerk was helpful. Room was small and clean, with the exception of the dirty/stained upholstered chairs at the small table in the room. (This "dirty/stained upholstered chair" situation seems to exist in the majority of motels. I don't know what travelers are doing to these chairs or why the motels don't correct this because it certainly detracts from the experience). Also, trains were heard twice during the night.

  • Stayed: April 2012, travelled as a couple
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1  Thank JAMESD843
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tina M, Guest Relations Manager at Red Roof Inn Gallup, responded to this reviewResponded 21 March 2018

I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such a usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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