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“Few Decent Choices”

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Fairfield Inn & Suites Clovis
Ranked #3 of 13 Hotels in Clovis
Certificate of Excellence
Reviewed 8 October 2016

Admittedly, we had low expectations for this border town. Yes, we read the reviews and decided this Fairfield was our best bet for our travels thru the Southwest. Should stop and say here, we DID look a few others over.......but settled on Fairfield.

We were shocked: $200 for one night.......are you kidding me??? A King, no frills, just a bed and shower. The "free" breakfast consisted of frozen rolls, a bit of fruit and coffee......the rest looked unedible. Sad to say Marriott is lowering standards to fit the town, rather than holding their standards up for this fee. Next trip, we will re route, skip Clovis.

Room Tip: Don't stay in Clovis.......sketchy town, and this ONE overpriced hotel.
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  • Stayed: September 2016, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Art_L0ver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amelie W, General Manager at Fairfield Inn & Suites Clovis, responded to this reviewResponded 9 October 2016

Thank you for taking the time to complete a review in regards to your recent stay at the Fairfield Inn & Suites Clovis.

As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the rate not being what you expected. Monday through Thursday is our busiest time here at the hotel where all 69 rooms are sold out consistently with government, military and other local business. Our rates are typically higher during this timeframe.

Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Clovis.

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25 - 29 of 109 reviews

Reviewed 5 October 2016 via mobile

Needed overnight accommodation for last leg of 9 state road trip. King suite was perfect in that it allowed my husband to watch sports on one television and Me to watch my programs on other. Hotel is very clean and the staff super friendly and accommodating. A good night's rest.

Stayed: October 2016, travelled as a couple
Thank diannaba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amelie W, General Manager at Fairfield Inn & Suites Clovis, responded to this reviewResponded 6 October 2016

Good morning! I am so pleased that you enjoyed your stay with us! We understand the need to accommodate our guests with two separate televisions in our suites to ensure a pleasant guestroom experience. We sure hope to see you back with us soon!

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Reviewed 2 October 2016 via mobile

Made last-minute minute reservation arrived about two hours later room was ready and clean, greeting host was friendly morning staff was friendly, complimentary breakfast was good. Next time driving through Clovis this will definitely be the hotel we use

Stayed: October 2016, travelled as a couple
Thank Edward H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amelie W, General Manager at Fairfield Inn & Suites Clovis, responded to this reviewResponded 3 October 2016

Thank you for your review of our property. I am happy that you enjoyed your stay with us! At the Fairfield Inn & Suites Marriott in Clovis, NM, we strive to provide our guests with an excellent hotel experience from the moment you pull into our driveway to the moment you check-out. We look forward to your next visit with us!

Sincerely,
Amelie Williams | General Manager

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Reviewed 5 September 2016

Booked for three nights, checked out after one. there was nothing wrong with the property or the staff. For me, the room was way to small and tight, TV size and lineup on the small in limited side, and the internet was very poor. I moved to another hotel across the street, and have great internet for work. The hotel was very clean and the staff was friendly. I just need more space when working on the road.

  • Stayed: September 2016, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Robmicgrn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amelie W, General Manager at Fairfield Inn & Suites Clovis, responded to this reviewResponded 8 September 2016

Hi, there--
Thank you for your response and I appreciate you staying with us. I truly apologize that your stay wasn't what you had hoped for. I would agree with you that our standard rooms, while on the less spacious side, are always remarkably clean.

The next time you are traveling through Clovis on business, I would enjoy the opportunity to offer you a complimentary upgrade to one of our Executive King Suites which boasts an additional living space that will allow you to work and relax in separate quarters. We have also recently upgraded our high-speed WiFi to fiber so that it is especially fast to keep our guests connected while traveling. Our 24-hour technical support team is on-hand to help with any firewall or technical WiFi issues during your stay. As far as our television line-up, you'll be happy to know that Marriott Guestroom Entertainment will be implemented in December of this year where all Marriott programming will be the same across every Marriott brand and will have extensive TV listings including Netflix.

I hope to be able to personally arrange the details of future stays for you. Please feel free to reach out with any questions you may have.

Sincerely,
Amelie Williams | General Manager

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Reviewed 13 August 2016 via mobile

This Marriott hotel is nice but some of the rooms are showing some wear and tear. My room was missing the hair dryer and the iron was not working. Overall the hotel is a good place to stay and so far the staff has been very nice. The pool area is very nice to host guest and maybe have a bbq and swim.

Stayed: August 2016, travelled on business
Thank 727rickc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Fairfield Inn & Suites Clovis

Address: 4305 N Prince St, Clovis, NM 88101-9711
Region: United States > New Mexico > Clovis
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 13 Hotels in Clovis
Price Range: $137 - $269 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites Clovis 2.5*
Number of rooms: 69
Reservation Options:
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Also Known As:
Fairfield Inn Clovis
Fairfield Clovis
Clovis Fairfield Inn

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