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Reviewed 5 weeks ago

After being collected from the airport the 3 hours trek to Tulamben commenced just after 1230am on a Saturday morning. My hotel drive was waiting and whisked me away into his clean and tidy, air conditioned van.

Upon arrival at Tulamben I was shown to my very spacious double room and faded off to sleep. Up bright and early it was time for a light breakfast, eggs, fresh fruits and juice which was provided in the room costs whilst overlooking the bay and watching the sun rise - great spot to spend an hour.

I dived with the local dive guide Dilon, he found everything I needed to see and even things I wasn't looking for. Very helpful with Nitrox provided free.

While the week started a little wet and overcast it soon brightened up and then you really appreciate the air conditioning and the odd spa...

Overall I had a great week of diving and relaxing. Very nice surroundings and peaceful and tranquil. Just what the doctor ordered - even managed a few glimpses of the volcano through the clouds.

Room tip: I stayed in a superior and a deluxe room, both good value.
Date of stay: January 2019
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
1  Thank WADiverDave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Suci K, Owner at Matahari Tulamben Resort, Dive & SPA, responded to this reviewResponded 4 weeks ago

Thank you for your great feedback. We are all happy that you enjoyed your holidays with us and would be great if we can welocme you again. Greetings. Suci and the TEAM

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Reviewed 5 weeks ago

We are travel there in Dec for a diving trip,
our package is included Balinese Massage, like the massage so much.
The resort is providing a good service, swimming pool is good as well the restaurant.
Standard room is a bit small for 2 person, should upgrade to a better room

Date of stay: December 2018
Thank garypcg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 January 2019 via mobile

First time coming bali and first time stay in Matahari dive resort. Lovely staff, everytjing is good definitely will come back again.

And also many thanks for Suci amd team for my husband birthday cake preparation.

Date of stay: September 2018
Trip type: Travelled as a couple
1  Thank NICO1500
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 January 2019

We were pleasantly surprised by this property. It was clean and spacious and the staff were very attentive. The food exceeded our expectations - great selection and good quality. Breakfast not so much - but still good. Best mango juice ever . Ice is made from filtered water - no stomach issues for any of us and we only ate and drank here at the resort. Only regret is that I didn't try the spa earlier - such wonderful ladies and a great massage, mani, pedi and hair wash. The dive staff are super chilled. Our DM was Bentar. He made every dive a good one. We felt safe and trusted him with our newly certified teenage divers. Great wreck and good boat dives too.

Date of stay: January 2019
1  Thank Vanessa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 December 2018 via mobile

I would strongly advise to think twice before staying there. I am sure they have major problem with communication.
I have called them 3 or 4 times. Got through and talk to the front lady for reservations. She confirmed receiving my emails and told me to wait for confirmation email.
Guess what, I never got any communication from them. WHAT A SHAME.
I stayed in adjacent resort walked to Matahari and confirmed they had room available but no customer communication.
Place looks nice but lacks management.
Bottom line avoid them.

Date of stay: December 2018
Trip type: Travelled solo
1  Thank Nathan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Suci K, Owner at Matahari Tulamben Resort, Dive & SPA, responded to this reviewResponded 14 December 2018

We are very upset about this review and rating. If you are not able to check your emails then it is not our fault. We answered your mail ONE HOUR after we received it and offered you our rooms with rates and also diving:

From: Komang Suci <divetulamben@yahoo.com>
To: N W <xxxxxx911@hotmail.com>
Sent: Tuesday, December 11, 2018 9:00 PM
Subject: 13.12.-19.12.2018 Nathan

From: N W <xxxxxx911@hotmail.com>
To: "divetulamben@yahoo.com" <divetulamben@yahoo.com>
Sent: Tuesday, December 11, 2018 8:21 PM
Subject: Diving and staying

After I heard from my Reception Team about your complains I direct send you another email and explained it to you and re-send our mail from 11.12.. Looks like you also didnt see this email. Means YOU have a problem and not our management. And I want to mention that the emails are done by myself and my daughter and not from the Reception.

When our place looks nice then this rating is also NOT BALANCE !










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