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marek a

Professional, tailored, helpful massage

Review of bvilla + Spa
5.0 of 5 bubblesReviewed 28 July 2023via mobile
While visiting Bali, I did something to my neck/ shoulder muscle and was in pain for couple days. After looking for some massage i have found this Spa.
After walking in, i was greeted at the front desk with the biggest smile of the villa receptionist and directed to the Spa. I have arrived hour before closing time without having an appointment. Sri (massage therapist) was eager to help and she tailored the massage to my pain areas.
She did an amazing job and i could tell the difference immediately after the massage. She was so excellent that i had to return the next day for additional hot stone massage by her. After she worked her magic once again, i felt like a newborn. The pain was completely gone and i was able to start enjoying my vacation once again.
The Spa facility was extremely clean with beautiful ambiance, and kind staff.
Cannot wait to return to Bali and to get spoiled at this spa. Definitely, added to my must do list whenever visitng this beautiful country.
Date of stay: July 2023
Trip type: Travelled as a couple
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Kadek Testsa, Guest Services / Front Office at bvilla + Spa, responded to this review
Responded 8 Aug 2023
Dear Marek a,

Thank you for your review of your massage at bvilla+spa which is very much appreciated.

All the bvilla team will be delighted that you enjoyed your spa treatment and most importantly the service that they offered during your spa treatment. Thank you for recognizing them all in your review.

Thanks again for staying with us and for the kind words which I will be sure to share with the team.
We look forward to welcoming you back to bvilla+spa soon.

Best regards
Kadek Testsa
Asst. Director of Rooms
bvilla+spa

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 25 July 2023 via mobile

Didn’t stay here but stumbled across this gem on a walk and decided to book in for a massage. We were SO impressed and couldn’t believe it was only 360k++ for what we got - delicious ice tea on arrival, our own private space for a couples massage and the friendliest staff. For a fraction more than the spas lining the main streets, you get an elevated and personalised experience with beautiful massage oils (we could choose our own scent) and a tranquil setting. 100% recommend!! Thank you bvlilla spa.

Date of stay: July 2023
Trip type: Travelled as a couple
Thank solotravelleraussie
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kadek Testsa, Guest Services / Front Office at bvilla + Spa, responded to this reviewResponded 9 August 2023

Dear solotravellerraussie,

Thank you for your review of your massage at bvilla+spa which is very much appreciated.

All the bvilla team will be delighted that you enjoyed your spa treatment and most importantly the service that they offered during your spa treatment. Thank you for recognizing them all in your review.

Thanks again for staying with us and for the kind words which I will be sure to share with the team.
We look forward to welcoming you back to bvilla+spa soon.

Best regards
Kadek Testsa
Asst. Director of Rooms
bvilla+spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2023 via mobile

The location was ok. Not really in the restaurant side of Seminyak. The staff were super lovely and were very helpful.

The villas were very tired and could do with a good clean. Ours leaked in the bedroom and not able to be fixed and smelt very damp. Had to leave towels on the floor to mop up the water.

Not keen on the open style living where birds and bats came in at night and as a result you woke up to poo on the floors or the kitchen bench. Also when it rains the water sprays in and wets the tiles and super slippery.

The breakfast was not good at all. No real selection and generally served cold. As mentioned of not for the staff the rating would’ve been worse. They were lovely.

The spa was a good menu and very reasonable prices which was good

Date of stay: July 2023
Trip type: Travelled with family
Thank Kylie F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kadek Testsa, Guest Services / Front Office at bvilla + Spa, responded to this reviewResponded 11 July 2023

Dear Tim F,

Warmest Greetings from bvilla+spa,

Thank you for staying with bvilla+spa, and sharing your review with us. All comments for out guests are reviewed with management and implement all improvements which make our resort better place for our guests. We were sorry that you left our villa with feelings as you mention in your review. Please know that we're determined in making your stay as comfortable as possible, therefore, your feedback would be beneficial for our improvement in the future.
We understand our villa was not with your preference, however we knowing on that period we had heavy rainy for one week, and unfortunately it was giving impact of you holiday. We are sorry to hear that with your comment breakfast, on actually our butler cooked and served breakfast in villa, for the time cooking and serving on table it will base on your requested, our butlers are in daily interaction with our guests while breakfast is prepared and served in villa and you did not say a word in 8 days of your stay.
We would like to thank you for highly appreciating our staff and spa for their hospitality and devoted service. Rest assured your feedback and your kind words would be taken as encouragement for our team to keep improving our service and keep delivering the best effort in making every stay a pleasant experience.


Best regards
Kadek Testsa
Assistant Director of Rooms
bvilla+spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 July 2023

Luxury escapes definitely missed the luxury on this place. Let me start by saying the staff were lovely, so the issue isn't with them.
The villa was horrid and not suitable for a family.
Around the pool is tiles where we all slipped and my son knocking his head so hard we had to call a doctor. Even just walking was difficult with the tiles being so dangerous. The wooden planks were all sticking up and warped so it hurt your feet.

The fridge was so old the seal was broken so everything is hot. The doors do not shut properly so mosquito's come in and bit us all night. The roof leaked in the bathroom on all my cosmetics and hair-dryer. The plugs leaked so I was scared to plug anything in in case I got electrocuted. The villa was so close to the road all we heard was traffic.
All the paint was coming off the walls and the beds.
It's really a 3 star at best. I feel absolutely ripped off from this "deal" it was definitely not an enjoyable holiday. I expected more from luxury escapes than to false advertise as we have always been happy with working with Luxury escapes. The pictures do not look like where we stayed.

Room tip: Loud and very unsafe.
Date of stay: May 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank Victoria121177
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kadek Testsa, Guest Services / Front Office at bvilla + Spa, responded to this reviewResponded 10 July 2023

Dear Victoria121177,

Warmest Greetings from bvilla+spa,

Thank you for staying with bvilla+spa, and sharing your review with us. All comments for out guests are reviewed with management and implement all improvements which make our resort better place for our guests. We were sorry that you left our villa with feelings as you mention in your review. Please know that we're determined in making your stay as comfortable as possible, therefore, your feedback would be beneficial for our improvement in the future.

We understand that villa was not your preference, however during the stay we did not experience any of your comments and you did not give us a chance to improve our service while you were in resort. Our butlers are in daily interaction with our guests while breakfast is prepared and served in villa and you did not say a word in 7 days of your stay. After your review we were concern what happened to your son as we did not have any updates from you, so we checked CCTV we did not see any med visit of the resort during the period of your stay.

But what we could see was happiness of your kids enjoying pool and having fun during your stay.

We would like to thank you for highly appreciating our staff for their hospitality and devoted service. Rest assured your feedback and your kind words would be taken as encouragement for our team to keep improving our service and keep delivering the best effort in making every stay a pleasant experience.



Best regards
Kadek Testsa
Assistant Director of Rooms
bvilla+spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2023

My son and I stayed in a one-bedroom villa for 7 nights. The villa was beautiful, with large pool, spacious living and dining area, comfortable, air conditioned bedroom and well appointed bathroom. The staff were all friendly, helpful and efficient. The in-villa breakfasts were delicious and the extra effort in making the nutella pancakes into cute faces and animals was much appreciated by my son. The room service dinners were also delicious and good value, and were delivered on time, the table set up for us and beautifully presented. The location is excellent, within short walking distance to a wide variety of restaurants and shops. There is a fair bit of noise in the whole district at night so I was grateful that I had taken earplugs. We would highly recommend and hope to visit again.

Room tip: Bring earplugs if you’re a light sleeper and some insect repellant for sitting outside in the evening.
Date of stay: June 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Stephanie j
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kadek Testsa, Guest Services / Front Office at bvilla + Spa, responded to this reviewResponded 13 July 2023

Dear StephaniejH728WD,


Warmest greetings from bvilla+spa,

Thank you for taking time to write a review about your recent stay with us. We are delighted knowing that our location, our pools, breakfast and room service in general could live up to your expectation. In addition, we are pleased learning that you highly appreciated our staff for their hospitality and cooperation.
Rest assured your kind word would be taken as an encouragement for our team to keep delivering the best effort in making every stay a boldly fun moment. We are looking forward to welcoming you back to our warmest hospitality at bvilla+spa during your next Bali getaway.

Best regards,
Kadek Testsa
Asst. Director of Rooms
bvilla+spa

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Reviewed 9 May 2023 via mobile

The staff at our villa went way beyond to make our stay amazing
We could not have asked for any better service
The villas were maintained immaculately each day and the free inclusions massages free dinners and daily cocktails were fantastic
Would recommend this property for a family stay or friends getaway
We were in a girls holiday away
Thank you for a memorable stay
Bvilla

Date of stay: May 2023
Trip type: Travelled with friends
Thank PeterJH57
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kadek Testsa, Guest Services / Front Office at bvilla + Spa, responded to this reviewResponded 19 May 2023

Dear Peter JH57

Many thanks for your very kind review of your stay with us. We are all truly delighted that you enjoyed your time with us and both the villa and the services provided by the bvilla+spa team.

We were very happy to read your positive comments and to be considered. Furthermore, we are truly honored that you loved every minute of your stay. and we are also pleased knowing that our massages, and daily met your expectations.

The whole team were also delighted with your kind appreciation of their services and we very much look forward to welcoming you back in the near future.

Best regards
Kadek Testsa
Assistant Director of Rooms
bvilla+spa


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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