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“Beautiful Quiet Tranquil Spot with amazing staff...”
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50 reviews
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Overview
Villa -
5 Bedrooms, 5 Bathrooms, Sleeps 12
Seminyak, Kuta District, Bali

Reviews from our community

Very good - based on 50 reviews
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Reviews from our community

Date | Rating
  • English first
  • French first
  • Any
English first
English first
French first
Any
English first
Hopeless...
Dhaka City, Bangladesh
Level 6 Contributor
66 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
“I beg u read before going!”
Reviewed 3 October 2015 for a stay in September 2015

We wanted to end our holiday with a bang by staying here for 2 nights. But the disappointment just ruined our vacation.

1. Villa bali is one of the villas inside eden residence (with few other villas). BUT it is not managed by eden residence. U will have the contact with "Eclectic Balli Villas" for booking & requirements. Now eclectic is absolutely virtual, i have only email responses with them, they do not have any reception or physical presence at the villa at all. At the villa, u will be greeted with the manager of the villa, & the staff. The manager stays for few hours or so every morning.staff stays from morning to 4 pm. From 4 pm till morning, they leave u on ur own & vanish! Now at first we did not bother, as we actually didnt need any service (or we didnt know if they could offer anything at all, saw staff of other villas running in & out of other villas with juice, snacks till late night).
Let's come to what went wrong. We asked the manager one morning to arrange massage at the villa for 5 persons. We also discussed with him that since we will be out for a day trip, if any problem arises & we cant reach villa in time, we will call him to cancel. Unfortunately we were stuck in terrible traffic for some ceremony,& were late in our that days activity. 1 of our friends called it a day & started for villa while others continued the day trip plan. He called the manager to cancel 4 massage appointments & keep only 1.he called at 6pm, the appointments were at 8pm so there was plenty of time to cancel.when he arrived at villa, he saw 5 women waiting to give madsage! When he explained we cancelled, they denied & started harrassing him for money.The manager or staff no 1 was there! He ran to the reception of eden garden, hoping to get some help, they said,"We do not take any responsibility of villa deva". He tried to call the villa manager, the only contact point we had, he did not pick up the call!eden residence did not even offer a free call seeing the situation, they rather charged to make a call. When my friend informed us, we called the eclectic bali villas, guess what, no body picked up! Can u imagine being harrassed abroad by 5 locals in a desserted villa all alone? He finally came out of the situation by taking his massage only but paying more than agreed amount.

2. The villa has seen its best days only when the pictures were taken. With $986 for 2 nights, I would have never agreed to accept such maintainance issues. Every single tile of the villa has cracks. Every room has stains & damps on roof, wall & floor. The beautiful white walls, furniture has turned to yellow. Curtains were full of holes when sunrays came in.its not unlivable, but is it too much to ask for a clean place?

3. Oh the mosquitoes! I dont know whether it was possible by villa to keep it under control, but surely we were unhappy. Let me say first, we come from a tropical country, so we r ok with few bites. But imagine u have planned for a musical session with friends at night beside the pool & that should be the highlight of the trip, but all ruined because every 1 is attacked by mozzies. Priceless!

The best thing about the villa was the pool & rooftop. All the villas around this 1 has ditto structure. I will strongly ask u to take any villa around this one.

Dear management, do spend ur guest's money on keeping this place beautiful with maintainance & service, as it deserves.

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
4 Apr 2017
Thank you for your feedback. We are incredibly sorry and disappointed that this was you experience at Villa Deva. We appreciate your comments and will take them under advisement for future betterment. Just to let you know Eclectic Bali Villas is the booking and marketing agent and not engaged in the management and day to day running of Villa Deva.

We were a bit taken back by your comments as we usually get such wonderful feedback about this villa and its staff. But again, We cannot apologize enough for your experience, it was terribly unfortunate.

We do sincerely hope that you did enjoyed your holiday despite the difficulties that you faced.

Kind Regards,

Steve McKenzie
Villa Deva
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sebastian...
Perth, Australia
1 review
“Beautiful Quiet Tranquil Spot with amazing staff views and location”
Reviewed 3 August 2015 for a stay in August 2015

Beautiful Quiet Tranquil Spot with amazing staff views and location.
Couldn't ask for a better holiday So close to the beach. Not to far away from seminyak and canggu. But far away enough to be peaceful. Cant say enough about the staff very accommodating.And They go out of your way to make sure your holiday is very special.
Highly recommend.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Rooftop sunsets
Liked least: The fact we had to leave
Travelling group: Friends
Your age range 25-34
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
4 Apr 2017
Dear Sebastian,

So pleased to know that you enjoyed your stay at Villa Deva. Your recommendations of the Villa are greatly appreciated.

Hope to see you again in Bali.

Kind Regards,

Steve McKenzie
Manager
Villa Deva
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
MsJenA
Sydney, Australia
Level 5 Contributor
75 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Just Heavenly”
Reviewed 12 March 2015 for a stay in February 2015
2
people found this review helpful

This was my 2nd stay at Villa Deva. It is truly exceptional, well maintained with all mod cons, and fabulous staff that cater to your every whim.
It is pure luxury, with both fan and A/C in all bedrooms, and bathrooms. appointed all in white with magnificent bathrooms, flat screen TV's in all bedrooms and living area.

It has the beach front at its door and some of my favourite restaurants within walking distance. This includes just a short stroll along the beach to the W hotel and Potato Head.

Just love this Villa and would highly recommend.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The peace and quiet
Liked least: Having to leave
Travelling group: Friends
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
4 Apr 2017
Dear Jen,

Thank you for your kind words, the fact that you have stayed in this Villa twice says alot.

Look forward to seeing you again.

Best Wishes,

Steve McKenzie
Manager
Villa Deva
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
catharina...
uk
Level 3 Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Elegant Bliss!”
Reviewed 5 March 2015 for a stay in December 2014
2
people found this review helpful

Fantastic Location just a stroll to the beach and so close to all the hip restaurants. We loved staying at this elegant place were white tranquility surrounds you. Spacious rooms all with attached bathrooms nice for a romantic candle lit soak.....it's really perfect to stay with a group of friends or family, were everyone still has their own privacy, the living and lounge is just next to the pool so perfect to chill. Would come back here anytime!

Travelling group: Friends
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
4 Apr 2017
Dear Catharina,

Thank you for letting us know how much you enjoyed staying at Villa Deva. Please come back anytime, we loved having you stay.

Best Wishes,

Steve McKenzie
Manager
Villa Deva
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
ElenaOrtu...
Bilbao, Pais Vasco, Spain
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“A Slice Of Paradise”
Reviewed 1 February 2015 for a stay in November 2014
1
person found this review helpful

Lovely and super comfortable Villa with all the facilities you can imagine. The swimming pool and the gardens are very relaxing. Nice walk to the beach and to the best Restaurants of the Island. Also to the trendy shopping area !!! Very helpfull and nice staff. No doubt, this is your place !!!

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Travelling group: Friends
Would you recommend this hotel to a friend?   Yes.
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
4 Feb 2015
Thanks for your kind words Elena and we are so pleased you enjoyed staying at Villa Deva just as much as we enjoyed having you all here! Until next time, take care and keep smiling :)
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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