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KateJ
Torquay, United Kingdom

Modern hotel, great location

5.0 of 5 bubblesReviewed 7 May 2024via mobile
We stayed here on the 3rd part of our honeymoon. The hotel is stylish and modern. The check-in was easy. We had to download an app that was connected to our room, which enabled you to complete everything via the app, such as room service or laundry. This was quite a tech thing and was easy to use but took away any personal touch. The rooms were huge, as were the bed and so comfortable. The air-conditioning was much needed as the humidity was high. The light system to let the staff know if the room was ready to be cleaned was quite good, a simple switch that was either green or red, which came on outside your room.
The roof-top pool is lovely and the staff were so attentive. There is a newly opened roof-top restaurant at the end of the pool, and the setting is lovely. The food was great with such a wide choice and staff again so very pleasant. We were the first to have lunch there when it opened and it was delicious 😋 The location is great as in cente of Seminyak. My only fault with our stay was the view from our room (208), a brick wall! Being our honeymoon, it was disappointing. However, we would highly recommend this hotel.
Date of stay: April 2024
Trip type: Travelled as a couple
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Sochibul Watoni, Guest Services / Front Office at Cross Paasha Bali Seminyak, responded to this review
Responded 7 May 2024
Dear Thehappyoptimist,

Thank you for choosing to spend a part of your honeymoon with us we're delighted to hear that you found our hotel stylish and modern, and that your check-in process was smooth. We understand the convenience of our app-connected rooms, although we regret if it diminished the personal touch for you. Your comfort is always our priority, and we're thrilled to know that you enjoyed our spacious rooms, comfortable beds, and efficient air-conditioning as well as It's fantastic to hear that you enjoyed our rooftop pool and newly opened restaurant, and we're glad that our attentive staff contributed to your positive experience.

Please know that any room request is still subject to availability, however we highlighted your preference room with view we will do our best to address this aspect to ensure that future guests enjoy a more pleasant view from their rooms, our apology for any inconvenience.

Our heartfelt gratitude for your patronage and we look forward to welcoming you back at Cross Paasha Bali Seminyak in the very near future.

Sincerely yours,

Angelo Marconi
Cluster General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (2,830)
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All reviews rooftop pool great location rooms are huge eat street buffet breakfast busy street central location restaurants and shops definitely stay here again the air conditioning egg station the main street great pool pasha bali gym soap
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8 - 13 of 2,830 reviews
Reviewed 16 April 2024 via mobile

This was my second visit to the hotel (I went before when it was still U Paasha), and had to cancel a visit because of covid. It didn’t disappoint. The rooms, food, and warm friendly and attentive staff are awesome. The beautiful rooftop pool is real oasis amidst the hustle and bustle of being located in central Seminyak. I LOVED sitting up there. The location is fantastic too though, because there are so many great places to eat nearby. I really love this hotel and will definitely visit again.

Date of stay: April 2024
Trip type: Travelled as a couple
2  Thank biptydollar
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sochibul Watoni, Guest Services / Front Office at Cross Paasha Bali Seminyak, responded to this reviewResponded 17 April 2024

Dear Biptydollar,

We're truly grateful for your continued patronage and for taking the time to share your experience with us. It's wonderful to hear that your second visit to our hotel lived up to your expectations .

We're thrilled that you found our rooms, food, and staff to be awesome, and we'll be sure to pass along your kind words to our team.
Our heartfelt gratitude for your patronage and we look forward to welcoming you back at Cross Paasha Bali Seminyak in the very near future.


Yours sincerely,

Sochibul Watoni
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 April 2024 via mobile

The building, room interior & amenities are all outdated. They really need to do major improvements to stay in the business. Their style is minimalist but more towards budget deficit. Cosiness is insufficient.

Honestly, what you see in online advertisement (hotel photos & descriptions) are not what you get in real life. I would rate it as the lower end of a 3 stars hotel.

Hotel hygiene & maintenance are also not their best. I found a gekko inside the chiller. Seriously. Not sure who’s fault it was.

Guests comments in trip advisor about sewer smell is true. Not in our room though, but in the foyer & very strong smell in the basement. Maybe the pipe work wasnt done by the good quality contractor.

While staying there for 2 nights, I couldnt wait for the day we check out. The only 2 things i could appreciate were the location & the friendly customer service from all the hotel staffs. Thank you all staffs.

In conclusion, owner definetely needs to do his part. :)

Date of stay: April 2024
Trip type: Travelled with family
2  Thank Veve_Veronica
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sochibul Watoni, Guest Services / Front Office at Cross Paasha Bali Seminyak, responded to this reviewResponded 14 April 2024

Dear Veve_Veronica,


Thank you for sharing your experience with us, and we apologize for falling short of your expectations. We understand the importance of modern and comfortable accommodations, and we'll certainly take your comments into consideration for future improvements.

Your feedback regarding the sewer smell and other issues is valuable to us, and we'll work diligently to address them. We do hope you give a chance to welcoming you back at Cross Paasha Bali Seminyak on your next trip to Bali, I can assure you that we will do our best to give you a great hotel experience that so many of our guests have grown so fond of and exceed your expectations.



Sincerely yours,


Sochibul Watoni
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2024

awesome staff and super chic facility ..... strong recommended , the room are spacious and full of amenities ..... first hotel in Seminyak to display Sensatia botanical, soo good.
breakfast starts with bubbles ....and continue with a gorgeous panoramic rooftop lounging

Room tip: book the penthouse suite , the bathroom is just heaven after a long day of shopping
Date of stay: March 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Angelo M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sochibul Watoni, Guest Services / Front Office at Cross Paasha Bali Seminyak, responded to this reviewResponded 28 March 2024

Dear Z8838MFangelom,


Thank you for sharing your experience with us, We're thrilled to hear that you enjoyed your stay at our urban resort and that you found our staff awesome and our facilities super chic.

It's fantastic to know that you appreciated the spacious rooms filled with amenities as well as you enjoyed our breakfast with bubbles and the gorgeous panoramic rooftop lounging area. Providing our guests with a memorable and enjoyable stay is our priority, and we're glad we could exceed your expectations. We will certainly convey your kind remarks to our colleagues.

Our heartfelt gratitude for your patronage and we look forward to welcoming you back at Cross Paasha Bali Seminyak in the very near future.


Yours sincerely,

Sochibul Watoni
Front Office Manager



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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 March 2024

This is a great value and very well-located hotel. The rooms are just fantastic, and I cannot fault them in terms of design, bedding, pillows and shower and toilet setup. Unfortunately for us they were renovating at the time (right above our room) and we had to move. Once renos are done I would say that having the bar and restaurant above your room would be an issue. . . . the sound reverberated downwards into our room from the pool deck quite badly, and we believe that it is a simple fix, but "will they do it". Just rubber gasket the joists under the deck and it's not an issue - but- will they do it. I hope so. The new management are great and regardless - we will be back.

Room tip: Get a room on level 4 or below between March 24 and June 24. Purely for renos.
Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank ross m
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sochibul Watoni, Guest Services / Front Office at Cross Paasha Bali Seminyak, responded to this reviewResponded 25 March 2024

Dear Rossm160,

We're thrilled to hear that you found our hotel to be a great value and well-located, and that you enjoyed the fantastic room amenities including the design, bedding, pillows, and shower and toilet setup.

We sincerely apologize for any inconvenience caused by the renovations during your stay. Your comfort is of utmost importance to us.
Please know the project is for temporarily only in order to refresh our hotel facility for much better improvement future.

Our aim is to ensure that our guests are always given the best attention and comfort they deserve, We do hope that you will give us a chance to welcome you back at Cross Paasha Bali Seminyak, we can assure you that we will do our best to give you a great hotel experience that so many of our guests have grown so fond of and exceed your expectations.


Sincerely yours,

Sochibul Watoni
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 March 2024 via mobile

The most Spectacular place and amazing staff!

In general I love the Balinese people so warm and very attentive,sweet and kind!

The hotel+Staff are amazing!Thank you so much!We love you Guys!

A ⭐⭐⭐⭐⭐ star hotel in Seminyak!
The front manager Office Toni and waitress Firti are amazing!

Room tip: Enjoy the food and place!
Date of stay: March 2024
Trip type: Travelled on business
Thank herwaynea
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sochibul Watoni, Guest Services / Front Office at Cross Paasha Bali Seminyak, responded to this reviewResponded 11 March 2024

Dear Herwaynea,

Thank you for sharing such heartwarming feedback with us, We're overjoyed to hear that you had a truly magical experience during your stay. Your kind words about our spectacular place and amazing staff mean the world to us.

We're thrilled that you found our team to be attentive, sweet, and kind, embodying the warm hospitality that the Balinese people are known for. It's our utmost pleasure to have had the opportunity to serve you and contribute to your memorable experience.

Your recognition of our hotel and staff, especially Toni the Front Office Manager and Firti from the waitstaff, is deeply appreciated. We'll be sure to pass along your compliments to them and the entire team.

We can't wait to welcome you back for another wonderful stay at Cross Paasha Bali Seminyak.


Yours Sincerely,

Sochibul Watoni
Front Office Manager

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